Senior Customer Success Manager – Driving Growth, Retention, and Innovation in Healthcare Technology at brighthush

About brighthush

brighthush is a trailblazing healthcare technology company dedicated to transforming patient care through cutting‑edge digital solutions. Our mission is to empower healthcare providers, pharmacies, and patients with intuitive, data‑driven tools that streamline workflows, enhance medication safety, and elevate the overall patient experience. With a rapidly expanding customer base across the United States, brighthush is at the forefront of the digital health revolution, blending industry expertise with a passion for innovation.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster a culture of collaboration, continuous learning, and impact. As a Customer Success Manager, you will be the linchpin between our technology and the healthcare professionals who rely on it daily. Your work will directly influence patient outcomes, improve pharmacy operations, and shape the future of healthcare technology.

Key Responsibilities

• Build and nurture long‑term relationships with pharmacy partners, clinicians, and internal stakeholders to ensure they achieve their desired outcomes with our platform.
• Drive customer retention and satisfaction by proactively identifying and resolving issues, conducting regular business reviews, and championing a customer‑centric mindset across the organization.
• Identify and execute growth opportunities within existing accounts, including upsells, cross‑sell of new features, and adoption of advanced analytics modules.
• Serve as the primary point of contact for escalated customer issues, coordinating with product, engineering, and support teams to deliver timely, effective solutions.
• Leverage Salesforce and other CRM tools to track customer health, forecast renewal pipelines, and generate actionable insights for senior leadership.
• Travel 15‑20% of the time to client sites, industry conferences, and partner events to strengthen relationships and gather market intelligence.
• Participate in continuous improvement initiatives by sharing customer feedback, contributing to product roadmap discussions, and refining onboarding processes.

Essential Qualifications

• Associate degree or equivalent in Business, Healthcare Administration, or a related field.
• Minimum of 3 years of experience in customer success, account management, or relationship management within the healthcare or pharmacy sector.
• Proven track record of managing complex customer relationships and driving measurable retention metrics.
• Strong familiarity with Salesforce or similar CRM platforms; ability to create dashboards, run reports, and automate workflows.
• Excellent verbal and written communication skills in English, with the ability to translate technical concepts into clear, actionable insights for diverse audiences.
• Valid driver’s license and willingness to travel 15‑20% of the time.
• Successful completion of a drug screening process as part of the hiring protocol.

Preferred Qualifications

• Bachelor’s degree in a relevant discipline.
• Experience working with electronic health record (EHR) systems or pharmacy management software.
• Knowledge of regulatory requirements such as HIPAA, FDA, and CMS guidelines.
• Demonstrated ability to use data analytics to inform customer strategies and product enhancements.
• Previous experience in a SaaS or cloud‑based product environment.

Skills & Competencies

• Customer‑centric mindset – always putting the customer’s success at the forefront of every decision.
• Strategic thinking – ability to see the big picture while managing day‑to‑day operational details.
• Problem‑solving aptitude – quick to diagnose issues, propose solutions, and follow through until resolution.
• Influence & negotiation – adept at building consensus among cross‑functional teams and guiding customers toward mutually beneficial outcomes.
• Data literacy – comfortable interpreting metrics, generating reports, and using insights to drive action.
• Adaptability – thriving in a fast‑paced, evolving environment where priorities can shift rapidly.

Career Growth & Learning Opportunities

At brighthush, we are committed to your professional development. As a Customer Success Manager, you will have access to:

• Structured onboarding and mentorship programs that pair you with seasoned leaders.
• Regular training sessions on product updates, industry trends, and advanced CRM techniques.
• Opportunities to lead cross‑functional projects, such as product launches or customer experience initiatives.
• Clear career pathways to senior Customer Success roles, Customer Success Director, or even product management positions.
• Support for external certifications (e.g., Certified Customer Success Manager, Salesforce Administrator).

Work Environment & Culture

brighthush champions a culture of transparency, innovation, and inclusivity. Our remote‑first approach empowers you to work from the location that best suits your lifestyle, whether that’s Raleigh, Dallas, Atlanta, Tampa, or anywhere else. We also offer:

• Flexible work hours to accommodate personal commitments.
• Regular virtual team‑building events and quarterly in‑person retreats.
• A collaborative, flat‑hierarchy structure that encourages idea sharing and rapid decision‑making.
• Access to cutting‑edge tools and technology that enable you to deliver exceptional customer experiences.

Compensation & Benefits

We offer a competitive salary range of USD 66,362 – 150,000 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Performance‑based bonuses tied to customer retention and growth metrics.
• 401(k) plan with company matching to help you secure your financial future.
• Generous paid time off (PTO) and holiday schedule to maintain work‑life balance.
• Health, dental, and vision insurance plans for you and your dependents.
• Wellness stipend and access to mental health resources.
• Professional development budget for conferences, courses, and certifications.

How to Apply

Ready to make a tangible impact on patient care and pharmacy operations? Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to this role at brighthush

Join brighthush Today

As a Customer Success Manager at brighthush, you will be at the intersection of technology and healthcare, ensuring that our partners receive the support and insights they need to thrive. If you are passionate about customer advocacy, data‑driven decision making, and continuous improvement, we invite you to bring your expertise to our dynamic team. Together, we can shape the future of healthcare technology and improve the lives of patients nationwide.