Senior Customer Success Manager – Driving Sustainable Growth, Retention, and ROI for Automotive and Digital Marketing Clients at brighthush

About brighthush

brighthush is a forward‑thinking growth partner that empowers automotive shops and digital marketing agencies to unlock their full potential. In an era where customer acquisition costs are climbing and digital touchpoints are multiplying, we deliver a single, performance‑driven platform that blends paid acquisition, organic demand generation, and conversion‑focused tools. Our data‑centric approach consistently produces measurable results: a 15%+ lift in inbound call volume, a reduction in cost‑per‑lead, and a clear path to sustainable revenue growth for every client we serve.

We are more than a service provider; we are a catalyst for transformation. Our team of analysts, strategists, and technologists work hand‑in‑hand with clients to build custom growth engines that scale. From Google and Meta advertising to SEO, landing page optimization, and real‑time performance tracking, we bring a holistic, end‑to‑end solution that drives real business outcomes.

Why brighthush?

brighthush stands out because we combine deep industry expertise with cutting‑edge technology. Our clients experience:

• Consistent, data‑driven insights that inform every marketing decision.
• Transparent reporting that demystifies performance and ROI.
• A collaborative partnership that treats your business as our own.
• Rapid experimentation and optimization that keeps campaigns ahead of the curve.

Whether you are a small local shop or a national franchise, we have the tools, talent, and track record to help you grow faster, smarter, and more sustainably.

Role Overview

We are seeking a highly motivated, customer‑centric Senior Customer Success Manager to join our remote, high‑performance team. In this full‑time role, you will be the primary advocate for our clients, ensuring their success, fostering long‑term relationships, and driving both retention and expansion. You will collaborate with cross‑functional teams—Marketing, Sales, Product, and Engineering—to translate data insights into actionable strategies that elevate client outcomes.

Key Responsibilities

• Client Relationship Management: Serve as the main point of contact for a portfolio of automotive and digital marketing clients, building trust and ensuring they receive the highest level of service.
• Performance Analysis: Regularly review campaign data, generate insights, and translate findings into actionable recommendations that improve ROI and lead quality.
• Strategic Consultation: Partner with clients to understand their business goals, align them with our growth strategies, and co‑create roadmaps that deliver measurable results.
• Cross‑Functional Collaboration: Work closely with the Marketing, Sales, Product, and Engineering teams to ensure seamless execution of client initiatives and timely resolution of any issues.
• Retention & Upsell: Identify opportunities for account expansion, upsell additional services, and develop strategies to keep churn low.
• Reporting & Communication: Prepare and deliver regular performance reports, executive summaries, and client presentations that highlight progress and next steps.
• Process Improvement: Continuously refine client onboarding, support workflows, and knowledge bases to enhance efficiency and client satisfaction.
• Remote Work Excellence: Manage multiple accounts from a remote setting, prioritizing tasks, and maintaining clear, proactive communication with both clients and internal stakeholders.

Essential Qualifications

• Proven experience in customer satisfaction and service delivery, consistently meeting or exceeding client expectations.
• Strong track record in relationship building and customer retention, with the ability to nurture long‑term partnerships.
• Advanced analytical skills—capable of dissecting complex data sets, spotting trends, and crafting data‑driven solutions.
• Excellent communication and interpersonal skills, with a collaborative problem‑solving mindset and a knack for delivering proactive insights.
• Demonstrated ability to manage multiple client accounts simultaneously, prioritizing tasks effectively in a remote environment.
• Self‑motivated, results‑oriented, and eager to grow fast within a high‑performance culture.

Preferred Qualifications

• Experience in the automotive or digital marketing industry, with a deep understanding of the unique challenges and opportunities in these sectors.
• Bachelor’s degree in Business, Marketing, or a related field.
• Familiarity with CRM platforms (e.g., HubSpot, Salesforce) and analytics tools (Google Analytics, Meta Business Suite).
• Previous exposure to performance‑based marketing campaigns and a strong grasp of paid acquisition strategies.
• Experience working in a remote, distributed team environment.

Skills & Competencies

• Data Analysis & Interpretation: Ability to translate raw numbers into clear, actionable insights.
• Strategic Thinking: Crafting long‑term plans that align client goals with brighthush's growth engine.
• Communication: Clear, concise, and persuasive written and verbal communication.
• Project Management: Managing timelines, deliverables, and stakeholder expectations.
• Problem Solving: Quickly diagnosing issues and implementing effective solutions.
• Adaptability: Thriving in a dynamic environment with evolving client needs.
• Customer‑First Mindset: Prioritizing client success above all else.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Clear career pathways from Customer Success Manager to Senior Manager, Director, and VP of Customer Success.
• Regular mentorship from senior leaders and cross‑functional experts.
• Access to industry conferences, workshops, and certifications in digital marketing, analytics, and customer success.
• Internal knowledge‑sharing sessions, hackathons, and innovation labs to keep you at the cutting edge.
• Performance‑based bonuses and equity options that align your success with the company’s growth.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and collaboration. Our remote culture means you can work from anywhere while staying connected through:

• Daily stand‑ups and weekly all‑hands meetings.
• Real‑time collaboration tools (Slack, Zoom, Notion).
• Open‑door policy—anyone can reach out to leadership for guidance or feedback.
• Inclusive, diverse, and supportive team dynamics that celebrate individual strengths.
• Flexible work hours that respect work‑life balance while meeting client needs.

Compensation & Benefits

We offer a competitive salary range of $60,000 – $95,000 per year, commensurate with experience. In addition to base pay, you will enjoy:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off (PTO) and paid holidays.
• Professional development stipend and tuition reimbursement.
• Remote work stipend for home office setup.
• Employee wellness programs and mental health resources.
• Annual performance bonuses and equity opportunities.

Ready to Make an Impact?

If you are a proactive, data‑driven professional who loves building lasting client relationships and driving measurable growth, brighthush invites you to join our team. This is your chance to work with a forward‑thinking company that values innovation, collaboration, and results. Apply today and help us empower automotive shops to reach new heights of success.