Senior Customer Success Manager – Education Technology & School Partnerships – Remote US

About brighthush

brighthush is a trailblazing Australian EdTech company that is redefining the school‑to‑work transition for the next generation of talent. With a mission to empower young people to reach their full potential, we create meaningful connections among students, schools, educators, industry, government, and parents. Our platform delivers data‑driven insights, personalized career pathways, and real‑world experiences that help learners navigate the complex journey from classroom to career.

As we expand our footprint into the United States, we are looking for a passionate, purpose‑driven Senior Customer Success Manager to become the first US‑based advocate for our school and district partners. This role is pivotal in ensuring that our customers achieve measurable success, drive adoption, and unlock new opportunities for growth.

Why brighthush?

• Impact at Scale – Your work will directly influence the career readiness of thousands of students across the country.
• Innovative Culture – We thrive on collaboration, open communication, and a relentless focus on continuous learning.
• Remote Flexibility – Work from anywhere in the United States while collaborating with a dynamic team based in Sydney.
• Career Growth – We invest in professional development, mentorship, and cross‑functional projects that accelerate your career trajectory.
• Competitive Compensation – A comprehensive package that includes base salary, performance bonuses, equity, and a robust benefits suite.

Key Responsibilities

As the bridge between brighthush and our educational partners, you will:

• Customer Engagement – Build deep, consultative relationships with schools, districts, and industry partners, understanding their strategic goals and aligning our solutions accordingly.
• Onboarding & Adoption – Lead seamless onboarding processes, ensuring new customers are equipped to use the platform effectively and realize early wins.
• Relationship Building – Serve as the trusted advocate for each customer, maintaining regular touchpoints, conducting business reviews, and fostering long‑term loyalty.
• Opportunity Identification – Analyze usage data, identify expansion opportunities, and collaborate with sales and product teams to upsell or cross‑sell features that add value.
• Problem Resolution – Own the end‑to‑end resolution of any customer challenges, coordinating with engineering, product, and support to deliver swift, satisfactory outcomes.
• Feedback Loop – Capture customer insights and feed them into the product roadmap, ensuring our platform evolves to meet real‑world needs.
• Data‑Driven Advocacy – Use CRM and analytics tools to track key metrics (NPS, churn, adoption rates) and report on customer health and success stories.
• Team Collaboration – Partner with marketing, sales, and product teams to create case studies, webinars, and thought leadership content that showcases customer success.

Essential Qualifications

• Bachelor’s degree in Education, Career Development, Business, or a related field.
• 5–8 years of experience in customer‑facing roles, preferably within education technology or career development.
• Proven track record of building and maintaining high‑value customer relationships.
• Strong communication and interpersonal skills, with the ability to influence stakeholders at all levels.
• Proficiency in CRM systems (e.g., Salesforce, HubSpot) and data analysis tools.
• Demonstrated ability to thrive in a fast‑paced, evolving environment.
• Passion for education and a deep commitment to making a meaningful impact on students and educators.

Preferred Qualifications

• Experience working with K‑12 schools, school districts, or higher education institutions.
• Background in instructional design, curriculum development, or career counseling.
• Knowledge of industry standards and best practices in student career readiness.
• Experience leading cross‑functional projects and driving product improvements.
• Fluency in multiple languages or experience working in diverse cultural settings.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate customer goals into actionable plans.
• Analytical Acumen – Comfortable working with data to uncover insights and drive decision‑making.
• Problem‑Solving – Creative, solution‑oriented mindset to resolve complex challenges quickly.
• Collaboration – Strong teamwork skills, with a history of working effectively across departments.
• Adaptability – Thrive in a dynamic environment, juggling shifting priorities and deadlines.
• Customer‑Centricity – Deep empathy for customer needs and a relentless focus on delivering value.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a regional team and shaping global strategy.
• Lead cross‑functional initiatives that influence product development, marketing, and sales.
• Participate in leadership training programs, mentorship circles, and industry conferences.
• Contribute to thought leadership pieces, webinars, and whitepapers that position brighthush as a leader in EdTech.

Work Environment & Culture

Our culture is built on:

• Open Communication – Transparent dialogue across all levels, fostering trust and collaboration.
• Respect & Inclusion – A supportive workplace that values diverse perspectives and promotes equity.
• Continuous Learning – Access to online courses, certifications, and internal knowledge sharing.
• Flexibility – Fully remote role with flexible hours to accommodate different time zones.
• Community Impact – Every team member’s work contributes to a larger mission of empowering students.

Compensation & Benefits

While specific figures may vary based on experience, we offer a competitive package that includes:

• Base salary range: $75,000 – $95,000 annually.
• Performance‑based bonuses tied to customer success metrics.
• Equity options to share in the company’s growth.
• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and parental leave.
• Professional development stipend and conference reimbursement.

How to Apply

If you are a passionate career advocate who thrives on collaboration and is committed to making a positive impact in education, we would love to hear from you. Click the link below to submit your application and join the brighthush mission.

Apply to this role

Join brighthush Today

Be part of a team that is transforming the future of education, one student at a time. Your expertise will help schools unlock the full potential of their students, ensuring they transition smoothly from school to the workforce. Apply now and help us build brighter futures for the next generation.