Senior Program Manager – Customer Experience Portfolio & Strategic Delivery Lead – Remote (United States) – Driving CX Excellence, Portfolio Governance, and Strategic Impact

About brighthush

At brighthush, we’re not just building technology – we’re reshaping the entire healthcare experience. By marrying data science, advanced analytics, and human‑centered design, we create solutions that empower patients, providers, and payers to collaborate seamlessly in an ever‑evolving ecosystem. Our mission is simple yet bold: make healthcare work better for everyone. Whether you’re a seasoned veteran or an emerging talent, you’ll find a place where your ideas matter, your growth is accelerated, and your impact reverberates across the entire value chain.

Why Join brighthush?

Working at brighthush means you’ll be part of a high‑velocity, purpose‑driven organization that values flexibility, innovation, and career development. We offer:

• Competitive, performance‑based compensation with a base salary range of $86,800 – $124,000, adjusted for geography, experience, and skill set.
• Generous paid time off, a 401(k) plan with employer match, and comprehensive health, dental, and vision benefits.
• Unlimited learning budget, access to industry conferences, and internal leadership academies.
• Remote‑first work model with occasional travel (0–10%) to collaborate with our global teams.
• A culture that celebrates diversity, equity, and inclusion, and a commitment to equal opportunity for all.

Role Overview

As the Senior Program Manager – Customer Experience Portfolio & Strategic Delivery Lead, you will be the linchpin that aligns brighthush’s customer experience (CX) initiatives with our strategic priorities. You’ll partner with CX leadership, account executives, PMO, and corporate teams to orchestrate demand, prioritize work, and deliver projects that drive measurable business value. Your influence will shape the trajectory of our CX portfolio, ensuring that every initiative is governed, resourced, and executed with precision.

Core Responsibilities

• Strategic Partnership: Serve as the primary liaison between the CX organization, account leadership, PMO, and corporate CX teams, ensuring alignment across all CX initiatives.
• Governance & Process Design: Establish, refine, and enforce governance frameworks that govern intake, prioritization, funding, capacity planning, and execution of CX projects.
• Demand Management: Facilitate the intake, evaluation, and prioritization of CX requests by assessing business value, operational impact, strategic fit, risks, dependencies, and resource requirements.
• Portfolio Visibility: Maintain real‑time dashboards and executive status reports that provide insights into project health, risks, issues, milestones, and capacity constraints.
• Project Leadership: Lead cross‑functional teams through the full project lifecycle—from initiation to implementation—ensuring delivery within scope, schedule, budget, and quality objectives.
• Cross‑Functional Coordination: Coordinate teams across operations, technology, product, provider, claims, and business units to ensure seamless delivery and organizational readiness.
• Metrics & Reporting: Develop and maintain governance artifacts, executive status reports, dashboards, and portfolio metrics that inform strategic decision‑making.
• Capacity & Resource Planning: Monitor portfolio demand and resource capacity to ensure new initiatives are appropriately evaluated and sequenced against existing commitments.
• Risk & Issue Management: Drive proactive risk, issue, and dependency management, escalating concerns and implementing mitigation strategies to protect delivery commitments.
• Stakeholder Communication: Communicate portfolio and project status to account leadership and corporate CX leadership, providing recommendations on priorities, resource needs, delivery risks, and strategic opportunities.
• Operational Readiness: Ensure operational readiness and customer impact considerations are incorporated into project planning, implementation, and transition activities.
• Strategic Roadmapping: Support the development of CX roadmaps by translating business objectives into executable initiatives and delivery plans.

Essential Qualifications

• 9+ years of experience managing complex projects, programs, portfolios, or strategic initiatives, preferably within healthcare, Medicaid, Medicaid Managed Care, or government‑sponsored healthcare programs.
• Proven track record in governing project portfolios, demand management, intake processes, prioritization frameworks, and executive reporting.
• Deep knowledge of project and program management methodologies, including PMI, Agile, Waterfall, or hybrid delivery models.
• Experience facilitating executive governance forums, prioritization discussions, and cross‑functional decision‑making.
• Ability to translate strategic objectives into actionable project roadmaps, delivery plans, and measurable outcomes.
• Experience managing across matrixed organizations and influencing stakeholders without direct authority.
• Strong analytical skills with experience evaluating business value, operational impacts, resource requirements, and project risks.
• Expertise in portfolio reporting, resource planning, capacity management, and project governance tools.
• Exceptional written and verbal communication skills, with the ability to present effectively to executives, clients, and operational leaders.
• Demonstrated ability to balance strategic planning with hands‑on project execution in a fast‑paced, highly visible environment.

Preferred Qualifications

• Experience in a senior program management role within a large, complex organization.
• Familiarity with healthcare technology platforms, claims processing, and provider engagement.
• Certifications such as PMP, PMI-ACP, or SAFe Practitioner.
• Proficiency with portfolio management tools (e.g., JIRA, MS Project, Smartsheet, or similar).
• Track record of driving process improvements that result in measurable efficiency gains.

What You’ll Experience

• Fully remote work model with a flexible schedule that supports work‑life balance.
• Occasional travel (0–10%) to collaborate with on‑site teams and stakeholders.
• Access to a vibrant community of thought leaders, innovators, and industry experts.
• Continuous learning opportunities, including mentorship, leadership academies, and technical training.
• Recognition and rewards for high performance, innovation, and impact.

Compensation & Benefits

We offer a competitive base salary ranging from $86,800 to $124,000, adjusted for geographic location, experience, and skill set. In addition to base pay, you’ll receive:

• Performance‑based bonuses tied to portfolio outcomes.
• 401(k) plan with employer match.
• Comprehensive health, dental, and vision coverage.
• Unlimited paid time off and a generous vacation policy.
• Flexible work arrangements and remote‑first culture.
• Professional development stipend and access to industry conferences.
• Employee assistance program and wellness resources.

How to Apply

Ready to take the next step in your career and help shape the future of customer experience at brighthush? Submit your application through our Careers portal by October 30, 2026. We look forward to exploring how your expertise can drive transformative change across our organization.

Join brighthush – Where Innovation Meets Impact

At brighthush, we believe that nothing is impossible when people come together to solve complex challenges. As a Senior Program Manager, you’ll be at the forefront of delivering customer‑centric solutions that improve the lives of patients, providers, and payers alike. Your strategic vision, operational rigor, and collaborative spirit will help us accelerate our mission to make healthcare work better for everyone.

We’re excited to welcome a dynamic, results‑driven leader who thrives in a fast‑paced environment and is eager to make a lasting impact. If you’re ready to bring your passion for customer experience and program excellence to a company that values innovation, inclusion, and growth, we encourage you to apply today.

brighthush is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, age, sexual orientation, disability, or any other protected characteristic.