Senior Customer Success Manager – EMEA – Driving Adoption, Growth, and Customer Advocacy for a Leading DevOps Platform

About the Opportunity

Are you ready to shape the future of software delivery across Europe, the Middle East, and Africa? At brighthush, we empower developers to ship features faster, safer, and with greater impact. Our flagship platform gives teams the ability to toggle features on and off in real time, experiment with confidence, and deliver personalized experiences to every customer segment. We’re looking for a seasoned Senior Customer Success Manager who can translate this technology into tangible business value for our clients.

Why brighthush?

brighthush is more than a product; it’s a movement that redefines how modern enterprises build, test, and release software. Our mission is to eliminate the friction that slows innovation, so companies can focus on delivering delight to their users. We’re a fast‑growing, customer‑obsessed organization that values curiosity, collaboration, and continuous improvement. If you thrive in a high‑velocity environment and want to make a measurable impact, brighthush is the place for you.

Key Responsibilities

• Customer Onboarding & Activation – Lead the end‑to‑end onboarding journey from sales handoff to product activation. Design and execute success plans, coordinate cross‑functional resources, and ensure customers achieve early wins.
• Risk Identification & Mitigation – Proactively spot adoption blockers, churn signals, or scope creep. Build and execute mitigation plans, collaborating with sales, product, and support to keep customers on track.
• Technical Guidance & Enablement – Serve as the subject‑matter expert on the brighthush platform. Deliver best‑practice workshops, code reviews, and architecture consultations to help customers fully leverage feature flags, experimentation, and rollout controls.
• Prescriptive Upsell & Expansion – Monitor customer health metrics and business outcomes. Identify opportunities for additional modules, premium services, or advanced analytics that align with their growth objectives.
• Trusted Advisor & Champion Builder – Become the go‑to partner for key stakeholders. Cultivate internal champions, gather advocacy stories, and translate success data into executive sponsorship.
• Renewal & Expansion Ownership – Own the renewal cycle, forecast quarterly numbers, and collaborate with sales and finance to secure timely agreements. Drive expansion conversations that unlock new revenue streams.

About You – The Ideal Candidate

• Entrepreneurial & Self‑Motivated – You own your outcomes, act with urgency, and thrive in a startup‑like pace.
• Passion for Learning – You’re constantly seeking new knowledge, whether it’s the latest DevOps trends or advanced feature‑flag strategies.
• Intellectual Curiosity – You ask the right questions, dig deep into customer pain points, and surface actionable insights.
• Exceptional Communication – Your written and verbal skills are top‑tier; you can translate complex technical concepts into clear business value.
• Organized & Autonomous – You manage multiple priorities, set clear timelines, and require minimal hand‑holding.
• Adaptable & Resilient – You excel in dynamic environments, pivoting quickly when priorities shift.
• Commercial Acumen – You understand the sales cycle, negotiate effectively, and are comfortable owning revenue targets.
• Problem Solver – You tackle complex customer challenges, escalating issues when necessary and driving resolution.
• Team Player – You collaborate across teams, bring in specialists when needed, and celebrate shared wins.

Qualifications & Experience

• 5+ years in a customer‑facing role (account management, CS, onboarding, or implementation) with a proven record of exceeding targets.
• Experience owning the renewal process and meeting retention quotas in a commercial CS environment.
• Strong discovery and qualification skills; familiarity with MEDDIC, Command of the Message, or similar sales methodologies is a plus.
• Demonstrated project management expertise – holding customers and cross‑functional teams accountable to timelines.
• Technical background working with developers or engineering teams; DevOps experience is highly desirable.
• Comfortable with both proactive and reactive CS motions – from onboarding to crisis management.
• Existing technical knowledge of feature‑flagging, experimentation, or release engineering is a bonus.
• Proven ability to advocate for customers while balancing company objectives.

What You’ll Gain at brighthush

• Career Growth – Rapid progression from Senior CS to CS Director or VP roles, with clear performance metrics and mentorship.
• Learning & Development – Access to industry‑leading training, certifications, and a budget for conferences, workshops, and tech courses.
• Impactful Work – Directly influence product roadmap, customer success strategies, and revenue outcomes.
• Collaborative Culture – Work alongside passionate engineers, product leaders, and sales professionals in a flat, transparent environment.
• Global Exposure – Engage with clients across EMEA, building a network that spans multiple cultures and markets.

Work Environment & Culture

At brighthush, we believe that great teams are built on humility, openness, and respect. Our culture encourages:

• Transparent communication – open channels for feedback and idea sharing.
• Continuous improvement – regular retrospectives and learning loops.
• Work‑life balance – flexible hours, remote options, and generous vacation policies.
• Diversity & Inclusion – a commitment to equal opportunity and a welcoming environment for all.

Compensation & Benefits

While specific figures vary by location, brighthush offers a competitive total rewards package that includes:

• Base salary aligned with market benchmarks.
• Performance‑based bonus tied to customer health, renewal, and expansion metrics.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company match.
• Unlimited paid time off and flexible working arrangements.
• Wellness stipend, mental‑health resources, and on‑site fitness facilities (where applicable).

Ready to Join brighthush?

If you’re a customer‑centric leader who loves technology, thrives on results, and wants to help enterprises accelerate their software delivery, we want to hear from you. Bring your expertise, curiosity, and passion for customer success to brighthush and help shape the next generation of DevOps excellence.

Apply now and become a pivotal part of brighthush’s journey to redefine software delivery across EMEA.