Strategic Customer Success Architect – DevSecOps Platform Advisor & Adoption Champion for brighthush

About brighthush

brighthush is the next‑generation orchestration platform that empowers organizations to accelerate digital transformation, boost developer productivity, and secure their software supply chain. With a global community of over 50 million users and trusted by more than half of the Fortune 100, brighthush delivers a unified DevSecOps experience that integrates source control, continuous integration, continuous delivery, and security testing into a single, cloud‑native platform. Our mission is to help teams ship better, faster, and safer software by removing friction from every stage of the development lifecycle.

Why brighthush?

At brighthush, we believe that technology should be a catalyst for innovation, not a barrier. Our culture is built on four core pillars: agility, collaboration, continuous learning, and impact. We embrace artificial intelligence as a productivity multiplier, encouraging every team member to incorporate AI into their daily workflows. Whether you’re a seasoned engineer, a customer success leader, or a product strategist, you’ll find a place at brighthush where your ideas shape the future of software development.

Role Overview

As a Strategic Customer Success Architect at brighthush, you will serve as the trusted advisor for our most critical customers. You will translate their business objectives into actionable success plans, guide them through the adoption of our DevSecOps platform, and ensure they realize measurable, long‑term value. Reporting to a Senior Manager within the North America Customer Success organization, you will own a portfolio of high‑impact accounts, coordinate cross‑functional teams, and champion continuous improvement for both the customer and brighthush.

Key Responsibilities

• Strategic Advisory – Partner with customers to translate pre‑sales command plans into concrete success objectives and measurable outcomes.
• Platform Enablement – Educate customers on best practices for Git workflows, CI/CD pipelines, and DevSecOps adoption patterns, ensuring they leverage the full breadth of brighthush features.
• Account Ownership – Own a book of customers, driving adoption, retention, expansion, and overall satisfaction through ongoing strategic and technical engagement.
• Success Planning – Build and maintain Customer Success Plans, define critical goals, key performance indicators, and track progress over time.
• Cross‑Functional Liaison – Act as the primary brighthush point of contact for assigned accounts, coordinating responses to questions, issues, and escalations across Support, Product Management, Sales, and Professional Services.
• Technical Enablement – Deliver hands‑on training, onboarding sessions, and workshops on new brighthush releases, features, and relevant use cases.
• Escalation Management – Program‑manage account escalations, ensuring root causes are understood, follow‑up actions are owned, and stakeholders are informed.
• Continuous Improvement – Collaborate with Services and internal teams to identify and recommend training, enablement, and maturity opportunities aligned to customer needs.

What You’ll Bring

• Deep understanding of Git, branching strategies, and modern software development lifecycles.
• Hands‑on experience with continuous integration, continuous deployment, and DevSecOps practices.
• Proven track record of partnering with customers to define business outcomes and translate them into actionable success plans.
• Background in customer success, post‑sales, or professional services roles focused on adoption, retention, and satisfaction.
• Ability to manage a portfolio of customers, including handling escalations and coordinating across Support, Product Management, Sales, and Professional Services.
• Strong communication, presentation, and organizational skills, with a keen eye for detail and analytical thinking.
• Experience planning and managing projects or initiatives in technical environments, including identifying training and enablement needs.
• Alignment with brighthush’s values and a passion for applying transferable skills from related roles or industries.
• Willingness to travel as needed, in accordance with company policy.

Essential Qualifications

• 5+ years of experience in a customer‑facing technical role (e.g., Customer Success Manager, Technical Account Manager, or Professional Services Engineer).
• Strong technical foundation in Git, CI/CD, and DevSecOps tools.
• Demonstrated success in driving adoption and expansion for SaaS platforms.
• Excellent stakeholder management skills, with the ability to influence at all levels.
• Proficiency in data analysis and reporting, using tools such as Excel, Power BI, or Tableau.
• Fluency in English; additional languages are a plus.

Preferred Qualifications

• Experience working with large enterprise customers in regulated industries (e.g., finance, healthcare, or government).
• Knowledge of security compliance frameworks such as ISO 27001, SOC 2, or NIST.
• Background in software engineering or DevOps roles.
• Certifications in Git, CI/CD, or cloud platforms (AWS, Azure, GCP).

Skills & Competencies

• Technical Acumen – Ability to understand complex technical concepts and translate them into business value.
• Strategic Thinking – Capability to develop long‑term roadmaps that align technology with business goals.
• Customer Advocacy – Passion for championing the customer’s voice within the organization.
• Project Management – Skilled at managing multiple initiatives simultaneously, ensuring timely delivery.
• Data‑Driven Decision Making – Comfortable using metrics to assess adoption, identify gaps, and recommend improvements.
• Collaboration – Proven ability to work cross‑functionally with Product, Engineering, Sales, and Support teams.
• Communication – Exceptional written and verbal communication skills, with the ability to present to executives.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and performance. As a Customer Success Architect, you’ll have the opportunity to:

• Advance to senior leadership roles such as Director of Customer Success or VP of Customer Experience.
• Lead cross‑functional initiatives that shape product strategy and roadmap.
• Participate in global leadership programs, mentorship circles, and industry conferences.
• Access a generous learning budget for certifications, courses, and conferences.
• Contribute to open‑source projects and community events, enhancing your professional brand.

Work Environment & Culture

brighthush operates as a fully remote, asynchronous organization. Our teams collaborate across time zones, relying on robust communication tools and a culture of trust. We value:

• Flexibility – Work from anywhere, with a focus on results rather than hours.
• Transparency – Open access to company metrics, product roadmaps, and decision‑making processes.
• Diversity & Inclusion – A commitment to building a workforce that reflects the communities we serve.
• Continuous Feedback – Regular check‑ins, 360‑degree reviews, and a culture of constructive feedback.
• Innovation – Encouragement to experiment, fail fast, and iterate quickly.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics.
• Equity compensation through an employee stock purchase plan.
• Comprehensive health, dental, and vision coverage.
• Flexible paid time off (PTO) and a generous parental leave policy.
• Professional development stipend and access to a growth and development fund.
• Wellness programs, including mental health resources and virtual fitness classes.
• Team Member Resource Groups (TMRG) to foster community and support underrepresented groups.

How to Apply

If you are passionate about helping customers unlock the full potential of a cutting‑edge DevSecOps platform and thrive in a fast‑paced, remote environment, we encourage you to apply. At brighthush, we celebrate diverse perspectives and are committed to creating an inclusive workplace where every voice is heard.

Equal Opportunity Statement

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are made without regard to race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other protected characteristic.

Country Hiring Guidelines

brighthush hires new team members worldwide. All roles are remote, but some may have specific location‑based eligibility requirements. Our Talent Acquisition team can answer any questions about location after you begin the recruiting process.

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