Senior Customer Success Manager – EMEA – Strategic Adoption, Technical Enablement & Revenue Growth for SaaS Solutions

Why brighthush?

At brighthush we are redefining how go‑to‑market teams turn inbound interest into qualified, revenue‑generating conversations. As a fully remote, global B2B SaaS leader, we empower sales, marketing, and customer‑facing professionals with a platform that automates lead routing, scheduling, and follow‑up in real time. Our mission is simple: make every inbound interaction count, and we do it with a culture built on transparency, continuous learning, and relentless customer focus. If you thrive in a fast‑moving, technology‑driven environment and love turning complex challenges into delightful experiences, you’ll feel right at home at brighthush.

Position Overview

We are seeking a seasoned Senior Customer Success Manager to lead the EMEA region. In this role you will be the trusted advisor for our enterprise customers, guiding them from onboarding through adoption, expansion, and renewal. You will combine deep technical fluency with exceptional communication skills to solve problems, deliver value, and champion the voice of the customer across product, engineering, and go‑to‑market teams.

Key Responsibilities

• Customer Onboarding & Enablement: Design and execute comprehensive onboarding programs that accelerate time‑to‑value, ensuring each new client is set up for success from day one.
• Technical Training & Workshops: Conduct live and virtual training sessions, develop self‑service learning assets, and tailor curriculum to the technical maturity of each customer.
• Issue Resolution & Advocacy: Diagnose and resolve technical issues spanning integrations, data flows, and platform configuration, acting as the escalation point for complex cases.
• Cross‑Functional Collaboration: Partner with product, engineering, sales, and marketing teams to relay customer feedback, influence roadmap decisions, and co‑create solutions that meet market demands.
• Health Monitoring & Success Planning: Track usage metrics, adoption trends, and health scores; develop and execute success plans that drive expansion and renewal.
• Thought Leadership: Publish best‑practice guides, host webinars, and contribute to the community of practice within brighthush to elevate the overall customer experience.
• Strategic Account Management: Identify upsell and cross‑sell opportunities, collaborate with account executives, and help shape multi‑year contracts that align with customer growth.

Essential Qualifications

• 2+ years of hands‑on experience with brighthush or comparable CRM/marketing automation platforms, including configuration, workflow automation, and data synchronization.
• Proficiency in front‑end web technologies—basic JavaScript, HTML, and CSS—to troubleshoot integration points and customize user experiences.
• Demonstrated ability to work with RESTful APIs, troubleshoot authentication, payload, and response‑handling issues.
• Exceptional written and verbal communication skills in English; fluency in additional European languages is a strong plus.
• Proven track record of managing enterprise‑level SaaS customers across multiple time zones, with a focus on retention and expansion.
• Strong analytical mindset; comfortable interpreting usage data, building dashboards, and translating insights into actionable recommendations.
• Experience collaborating in remote, distributed teams using modern communication tools such as brighthush and brighthush.

Preferred Qualifications

• Background in sales‑oriented technology environments, preferably within B2B SaaS or fintech.
• Certification or formal training in brighthush platform administration.
• Experience delivering technical workshops to C‑suite and senior stakeholder audiences.
• Knowledge of GDPR, data privacy, and compliance considerations for European customers.
• Previous experience in a remote‑first organization, demonstrating self‑discipline and proactive communication.

Core Skills & Tools

• Platform Expertise: Deep familiarity with brighthush (CRM/marketing automation) configuration, custom objects, and reporting.
• Technical Stack: Basic JavaScript, HTML, CSS, and REST API troubleshooting.
• Collaboration Suite: Proficient with remote communication platforms such as brighthush for instant messaging and brighthush for video conferencing.
• Data Analysis: Ability to extract, manipulate, and visualize data to monitor adoption and health metrics.
• Project Management: Strong organizational skills, comfortable using task‑tracking tools and managing multiple concurrent initiatives.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. As a Senior Customer Success Manager you will:

• Gain exposure to product strategy by participating in quarterly roadmap workshops.
• Access a robust learning library, including certifications for advanced brighthush administration and integration engineering.
• Mentor junior Customer Success colleagues, building leadership capabilities for future managerial roles.
• Collaborate with the global sales organization, positioning yourself for potential transition into Enterprise Account Management or Solutions Consulting.
• Attend industry conferences (virtual or in‑person) funded by the company, expanding your professional network.

Work Environment & Culture at brighthush

brighthush is a 100% remote‑first company with a distributed workforce across Europe, the Americas, and APAC. Our culture is built on four pillars:

• Transparency: Open‑door leadership, regular all‑hands updates, and shared OKRs keep everyone aligned.
• Innovation: We encourage experimentation, rapid prototyping, and data‑driven decision making.
• Empathy: Customer‑centricity starts with how we treat each other—flexible schedules, mental‑health resources, and a supportive peer network.
• Growth Mindset: Continuous feedback loops, personalized development plans, and a culture that celebrates both successes and learning moments.

Our remote setup includes a home‑office stipend, high‑speed internet reimbursement, and quarterly “team‑in‑person” retreats in vibrant European cities to foster personal connections.

Compensation, Perks & Benefits

• Competitive Salary: Market‑aligned base pay with performance‑based bonuses tied to renewal and expansion metrics.
• Equity Participation: Stock options that let you share in the long‑term success of brighthush.
• Generous Paid Time Off: Unlimited PTO policy, plus additional holidays for regional observances.
• Learning & Development: Annual tuition reimbursement up to $5,000, access to premium online courses, and internal certification programs.
• Health & Wellness: Comprehensive medical, dental, and vision coverage, plus a wellness allowance for fitness or mindfulness activities.
• Remote Work Support: Home‑office equipment budget, high‑speed internet subsidy, and ergonomic assessments.
• Community & Belonging: Employee resource groups, virtual coffee chats, and a global mentorship program.

Application Process

If you are ready to champion customer success at a high‑growth SaaS company, we want to hear from you. To apply, click the link below, submit your resume, and include a brief cover letter that highlights a specific instance where you turned a technical challenge into a customer win.

Apply To This Job

Join the brighthush Family

At brighthush, every customer interaction is an opportunity to create lasting value. As a Senior Customer Success Manager you will be at the heart of that mission—guiding customers, shaping product direction, and driving revenue growth across the EMEA region. Bring your technical expertise, passion for people, and strategic mindset, and together we’ll illuminate the path to success for thousands of businesses worldwide.

Take the next step in your career. Apply today and become a catalyst for change at brighthush!