Senior Customer Success Manager – Energy & Digital Twins Specialist – Driving Adoption, Innovation, and ROI in Reality Capture Solutions – Remote North America

About brighthush

brighthush is a trailblazing SaaS pioneer that sits at the intersection of Reality Capture and Digital Twins. Our cloud‑based, collaborative Scan & BIM platform empowers engineers, architects, and operations teams to upload, analyze, and share laser scan data with unprecedented speed and precision. Since our launch, we have helped more than 550 organizations across 43 countries upload over 300 km² of reality capture data, driving measurable performance gains in automotive, construction, energy, and many other sectors. Our mission is to make complex spatial data accessible, actionable, and collaborative for every stakeholder, no matter where they are in the world.

Why brighthush?

At brighthush, we believe that great ideas flourish in an environment where people feel seen, heard, and empowered. Our culture is built on three pillars: Innovation, Collaboration, and Growth. We practice Agile at every level, encouraging rapid experimentation, continuous learning, and transparent communication. Diversity is not just a buzzword for us—it’s a core value that shapes our hiring, our product, and our community. We celebrate different perspectives, backgrounds, and experiences, and we actively foster an inclusive workplace where everyone can bring their authentic selves to work.

As a remote‑first organization, brighthush offers the flexibility to work from anywhere in the United States while staying connected to a vibrant, distributed team. We provide competitive compensation, equity opportunities, comprehensive health benefits, and a generous paid time‑off policy. Whether you’re a seasoned professional or an ambitious early‑career talent, you’ll find a place to grow, learn, and make an impact at brighthush.

Role Overview

We are looking for a Senior Customer Success Manager – Energy & Digital Twins to become the post‑sale relationship owner and strategic advisor for our North American energy clients. In this role, you will champion customer success, drive adoption of our platform, and translate customer insights into product enhancements. You’ll work closely with Sales, Product, and Support teams to ensure our customers achieve their business objectives and realize maximum value from brighthush’s digital twin solutions.

Key Responsibilities

• Customer Advocacy: Serve as the primary point of contact for assigned energy accounts, building deep, trust‑based relationships with C‑level executives, project managers, and technical leads.
• Strategic Consulting: Understand each customer’s operational context, business goals, and success criteria. Provide tailored guidance on best practices, workflow optimization, and ROI measurement.
• Adoption & Expansion: Monitor product usage through health dashboards and activity metrics. Identify opportunities to expand platform utilization, upsell add‑ons, and secure renewal commitments.
• Health Management: Continuously assess customer health scores, flag risk signals, and proactively engage at‑risk accounts. Coordinate cross‑functional responses with Support, Sales, and Product to resolve issues before they impact retention.
• Feedback Loop: Capture recurring customer feedback, feature requests, and usage patterns. Translate these insights into actionable stories for the Product backlog and prioritize roadmap items.
• Documentation & Reporting: Maintain accurate records of all customer interactions, action items, and outcomes. Produce regular status reports for internal stakeholders and executive leadership.
• Thought Leadership: Represent brighthush at industry events, webinars, and user groups. Share success stories, case studies, and best‑practice guides with the broader community.

Essential Qualifications

• 3–5+ years of experience in Customer Success, Technical Pre‑Sales, or a client‑facing role within a B2B SaaS environment.
• Strong understanding of reality capture workflows, laser scanning, and BIM processes.
• Proven track record of managing enterprise‑level accounts and driving measurable adoption.
• Excellent communication skills—both written and verbal—across technical and non‑technical audiences.
• Self‑motivated, highly organized, and comfortable working autonomously in a remote, distributed team.
• Bachelor’s degree in Engineering, Computer Science, Business, or equivalent professional experience.

Preferred (Optional) Experience

• Background in the Oil & Gas, Energy, or Industrial Facility sectors (refinery, petrochemical, pipeline, power generation).
• Experience with brighthush, brighthush, or brighthush for CRM/knowledge‑base tools.
• Prior exposure to Agile product development and cross‑functional collaboration.

Core Competencies

• Customer Success Best Practices: Deep knowledge of onboarding, adoption, renewal, and expansion strategies.
• Health Monitoring & Risk Management: Ability to interpret data, identify trends, and mitigate churn.
• Relationship & Stakeholder Management: Build influence across multiple levels and functions.
• Cross‑Functional Collaboration: Work seamlessly with Sales, Product, Support, and Engineering.
• Problem‑Solving & Proactivity: Anticipate challenges, propose solutions, and drive execution.
• Voice of the Customer: Translate user needs into product enhancements and strategic initiatives.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by the impact you create. As a Senior Customer Success Manager, you’ll have the chance to:

• Lead cross‑functional initiatives that shape product direction and customer experience.
• Mentor junior CS team members and share best practices across the organization.
• Participate in industry panels, conferences, and hackathons to stay at the forefront of digital twin technology.
• Advance into leadership roles such as Customer Success Director, Head of Energy Solutions, or Product Management.

Work Environment & Culture Highlights

- Remote‑First Flexibility: Work from any U.S. location while staying connected through daily stand‑ups, virtual coffee chats, and asynchronous collaboration tools.

- Agile & Transparent: We use Scrum ceremonies, sprint reviews, and retrospectives to keep everyone aligned and continuously improve.

- Diversity & Inclusion: Our hiring process is bias‑free, and we celebrate a wide range of perspectives, cultures, and experiences.

- Learning & Development: Access to online courses, certifications, and a dedicated budget for professional growth.

- Community & Fun: Monthly virtual happy hours, quarterly off‑site retreats, and a culture that values collaboration, humor, and mutual respect.

Compensation & Benefits

- Competitive base salary commensurate with experience.

- Equity participation to share in brighthush’s growth.

- Comprehensive health, dental, and vision insurance.

- 401(k) with company match.

- Generous paid time off, including sick leave and parental leave.

- Flexible work hours and remote work stipend.

- Continuous learning stipend and access to industry conferences.

Ready to Join brighthush?

If you are a passionate, results‑driven professional who thrives in a fast‑paced, customer‑centric environment, we want to hear from you. Bring your expertise in energy solutions, digital twins, and customer success to a team that values innovation, collaboration, and growth. Apply today and help shape the future of reality capture technology at brighthush.

Apply Now