Senior Customer Success Manager – Enterprise Adoption & Digital Transformation Lead at brighthush

About brighthush

brighthush is the world’s leading AI‑powered developer platform, empowering millions of developers, data scientists, and enterprises to build, scale, and secure software at unprecedented speed. With a vibrant open‑source community that fuels 99 % of the world’s software, brighthush is at the forefront of the next wave of digital transformation. Our mission is simple: give every organization the tools, insights, and support they need to innovate, collaborate, and thrive in a rapidly evolving tech landscape.

Why brighthush?

• Innovation at Scale – From AI‑driven code completion to secure DevOps pipelines, brighthush delivers cutting‑edge solutions that accelerate delivery and reduce risk.
• Global Impact – Our platform powers Fortune 100 companies, startups, and public sector agencies worldwide, enabling them to solve real‑world problems faster.
• Culture of Growth – We champion a growth mindset, continuous learning, and a collaborative spirit that encourages every team member to experiment, fail fast, and iterate.
• Diversity & Inclusion – We celebrate diverse perspectives and are committed to building an inclusive environment where everyone can thrive.
• Remote‑First Flexibility – Whether you’re in London, New York, or Nairobi, you can work from anywhere while staying connected to a global community of innovators.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted partner for our most strategic enterprise customers. You will guide them through complex digital and business transformation journeys, ensuring they realize maximum value from our platform. Your influence will span executive leadership, technical teams, and cross‑functional partners, driving adoption, retention, and advocacy.

Key Responsibilities

• Customer Insight & Strategy – Proactively align with internal stakeholders to understand each customer’s business priorities, industry trends, and competitive landscape. Develop deep, actionable insights that inform success plans and product feedback loops.
• Business Value Realization – Use data‑driven analytics to track adoption, usage, and ROI. Design and execute tailored success plans that translate platform capabilities into tangible business outcomes.
• Change Management Leadership – Partner with IT, product, and executive teams to orchestrate organizational change. Apply proven change‑management frameworks to ensure smooth adoption and sustained usage.
• Strategic Advisory – Engage C‑level executives with strategic insights, industry benchmarks, and roadmap recommendations. Position yourself as a thought leader and trusted advisor.
• Cross‑Functional Collaboration – Lead cross‑team initiatives with Sales, Engineering, Partners, and Customer Success Architects to deliver cohesive, high‑impact solutions.
• Operational Excellence – Own customer health scores, pipeline visibility, and governance processes. Leverage tools such as Gainsight and Salesforce to maintain rigorous oversight.
• Advocacy & Community Building – Cultivate customer champions, gather success stories, and contribute to brighthush’s external communities. Mentor peers and shape best practices across the Customer Success organization.
• Continuous Learning & Feedback – Stay ahead of industry trends, emerging technologies, and customer needs. Provide actionable feedback to product and program teams to influence future roadmaps.

Essential Qualifications

• 7+ years of experience in customer success, account management, or professional services within enterprise SaaS environments.
• Proven track record of managing executive relationships and influencing C‑level stakeholders.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Experience leading cross‑functional initiatives and driving change across large organizations.
• Excellent communication skills in English, both written and verbal.
• Willingness to travel up to 25 % to meet with key customers and partners.

Preferred Qualifications

• 9+ years of experience in customer success or related roles, with a focus on enterprise adoption.
• Deep familiarity with DevOps, DevSecOps, AI‑powered development, and the software lifecycle.
• Proficiency with CRM and CSM tools such as Salesforce, Gainsight, or similar platforms.
• Track record of mentoring peers and shaping customer success best practices.
• Professional proficiency in Spanish (or another language) for engaging with international stakeholders.
• Strong AI fluency – practical experience using AI tools and the ability to articulate AI’s impact on software development and enterprise operations.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer goals with brighthush’s product vision.
• Relationship Building – Skilled at building trust with executives, technical leads, and end users.
• Data‑Driven Decision Making – Comfortable using metrics, dashboards, and analytics to guide actions.
• Change Leadership – Experienced in guiding organizations through transformation and adoption cycles.
• Communication & Storytelling – Articulate complex concepts in clear, compelling narratives.
• Collaboration & Influence – Thrive in cross‑functional environments and influence without authority.
• Customer Obsession – Deeply committed to delivering value and exceeding expectations.

Career Growth & Learning Opportunities

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