Senior Customer Success Manager – Enterprise Cybersecurity Solutions & Revenue Growth at brighthush

About brighthush

brighthush is the leading Exposure Management platform that empowers more than 40,000 organizations worldwide to understand, prioritize, and reduce cyber risk. From Fortune 500 enterprises to government agencies, our customers rely on brighthush to gain real‑time visibility into their attack surface and to transform complex security data into actionable insights. We are on a mission to make cyber resilience accessible, measurable, and sustainable for every organization, no matter how large or small.

At brighthush, we don’t just build technology – we build relationships. Our people are at the heart of everything we do. We foster a culture of belonging, respect, and continuous learning, where every team member is empowered to bring their authentic self to work and to drive meaningful impact. If you’re passionate about cybersecurity, thrive in a fast‑moving environment, and want to help customers protect their most valuable assets, brighthush is the place for you.

Your Role: Customer Success Manager

As a Customer Success Manager at brighthush, you will be the trusted advisor for a portfolio of enterprise customers across a defined geography. You will partner with our sales, marketing, and product teams to ensure customers achieve their security goals, drive adoption of our Exposure Management suite, and unlock new revenue opportunities. Your success will be measured by customer satisfaction, renewal rates, upsell volume, and the growth of your assigned accounts.

Key Responsibilities

• Customer Advocacy & Strategy – Build deep, consultative relationships with C‑suite executives, security leaders, and IT decision makers to understand their business objectives and security challenges.
• Revenue Growth – Identify and execute on upsell, cross‑sell, and expansion opportunities within existing accounts, consistently meeting or exceeding quarterly and annual revenue targets.
• Lead the full sales cycle from prospecting and qualification to proposal, negotiation, and close, ensuring a smooth handoff to the implementation team.
• Deliver compelling one‑on‑one and group presentations that articulate the value of brighthush’s solutions and demonstrate ROI.
• Maintain an accurate and up‑to‑date CRM record (Salesforce) of all customer interactions, forecasts, and activity reports.
• Collaborate with Marketing and Channel Partners to develop targeted campaigns, webinars, and events that generate qualified leads and nurture existing relationships.
• Provide post‑sale support by coordinating with the Customer Success and Implementation teams to ensure successful onboarding, adoption, and renewal.
• Track and analyze key metrics such as NPS, churn, and usage to identify improvement opportunities and to inform product roadmap discussions.
• Represent brighthush at industry conferences, user groups, and partner events, positioning the brand as a thought leader in cyber exposure management.

Essential Qualifications

• BA/BS degree in Business, Computer Science, or a related field.
• 3+ years of experience selling SaaS or subscription‑based cybersecurity solutions to enterprise customers.
• Proven track record of closing large and mid‑market deals, with documented success in meeting or exceeding revenue targets.
• Strong account management and project management skills, with the ability to juggle multiple priorities in a fast‑paced environment.
• Excellent verbal and written communication skills; comfortable presenting to C‑level audiences.
• Proficiency with Microsoft Office, Salesforce, and other sales enablement tools.
• Willingness to travel up to 40% for client meetings, conferences, and partner events.
• Self‑motivated, resilient, and able to adapt quickly to changing market dynamics.

Preferred Qualifications

• Background in network security, vulnerability management, or related cybersecurity domains.
• Experience working in a high‑growth SaaS company with a focus on customer success and revenue expansion.
• Knowledge of IT operations, DevOps, and modern asset management (IoT, OT, cloud).
• Experience with partner channel management and co‑selling initiatives.

Skills & Competencies

• Strategic thinking and business acumen.
• Consultative selling and solution‑based selling.
• Data‑driven decision making and analytical mindset.
• Strong negotiation and closing skills.
• Collaboration across cross‑functional teams.
• Time management and organizational excellence.
• Customer‑centric mindset with a passion for delivering exceptional service.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and performance. As a Customer Success Manager, you will have the opportunity to:

• Progress to senior or director roles in Customer Success, Sales, or Product Management.
• Lead cross‑functional initiatives that shape the future of our Exposure Management platform.
• Participate in leadership development programs, mentorship, and continuous learning workshops.
• Earn certifications in cybersecurity, sales, and customer success to enhance your professional profile.
• Work with a global team that values diversity, equity, and inclusion, and that encourages innovative thinking.

Work Environment & Culture

brighthush is a hybrid workplace that blends the flexibility of remote work with the collaboration of in‑office hubs. We celebrate a culture of transparency, accountability, and mutual respect. Our employees enjoy:

• Flexible work hours and remote work options.
• Regular team‑building events, hackathons, and industry meet‑ups.
• Access to cutting‑edge cybersecurity research and training resources.
• A supportive environment where ideas are heard, and innovation is rewarded.
• Commitment to work‑life balance, mental health, and overall well‑being.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and your experience.
• Performance‑based commission and bonus structure tied to revenue and customer success metrics.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) plan with company match.
• Generous paid time off, parental leave, and flexible vacation policy.
• Professional development stipend and tuition reimbursement.
• Employee stock purchase plan and equity options.
• Wellness programs, including gym memberships and mental health resources.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that is redefining how the world protects itself from cyber threats. You’ll work alongside some of the brightest minds in cybersecurity, enjoy a culture that values your voice, and have the resources to grow both personally and professionally. If you are a results‑oriented, customer‑focused professional who thrives in a dynamic environment, we want to hear from you.

Ready to make a difference? Apply today and help us empower organizations worldwide to achieve true cyber resilience.

Equal Opportunity Statement

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you require a reasonable accommodation during the application or hiring process, please contact [email protected].

Data Privacy Notice

brighthush is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:

Apply Now

Join brighthush and help shape the future of cyber exposure management. .