Senior Customer Success Manager – Enterprise Cybersecurity Solutions & Revenue Growth at brighthush

About brighthush

brighthush is a global leader in exposure management, empowering more than 40,000 organizations worldwide to understand, prioritize, and mitigate cyber risk. With a portfolio that spans the entire attack surface—from traditional IT devices to IoT, DevOps, and operational technology—our solutions give customers the visibility they need to protect their most valuable assets. Our team of experts supports 65 % of the Fortune 500, 50 % of the Global 2000, and numerous government agencies, driving a culture of innovation, collaboration, and relentless pursuit of excellence.

Why brighthush?

At brighthush, people are at the heart of everything we do. We foster an environment where diverse perspectives are celebrated, ideas are challenged, and every team member can thrive. Our culture is built on three pillars:

• Belonging: Inclusive teams that value every voice.
• Respect: Open communication and mutual trust.
• Excellence: A relentless drive to deliver world‑class solutions that make a real difference.

When you join brighthush, you’ll partner with some of the most talented and passionate professionals in the cybersecurity industry, receive the resources you need to succeed, and contribute to products that protect millions of customers around the globe.

Your Role: Customer Success Manager

We are looking for an experienced Customer Success Manager to lead the growth of our enterprise customer base in a designated geography. In this role, you will act as the trusted advisor for our clients, ensuring they derive maximum value from our exposure management platform while driving revenue growth through upsell, cross‑sell, and renewal activities.

Key Responsibilities

• Strategic Account Management: Own the full lifecycle of key enterprise accounts—onboarding, adoption, expansion, and renewal—while building deep, long‑term relationships with C‑suite executives and technical stakeholders.
• Revenue Growth: Drive quarterly and annual revenue targets by identifying upsell and cross‑sell opportunities, negotiating contracts, and closing deals that align with customer goals and business outcomes.
• Consultative Selling: Conduct consultative discovery sessions to understand customer pain points, develop tailored security roadmaps, and present solutions that enhance their vulnerability management and exposure visibility.
• Sales Enablement: Collaborate with Sales, Marketing, and Channel teams to develop targeted campaigns, create compelling sales collateral, and execute joint account plans that accelerate pipeline velocity.
• Customer Advocacy: Serve as the voice of the customer within brighthush, gathering feedback, driving product enhancements, and ensuring a seamless customer experience across all touchpoints.
• Data & Forecasting: Maintain accurate account data in Salesforce, produce regular sales forecasts, and provide insights to leadership on market trends, competitive positioning, and growth opportunities.
• Travel & Relationship Building: Travel up to 40 % to meet with key customers, partners, and industry events, reinforcing relationships and positioning brighthush as a trusted partner.

Essential Qualifications

• BA/BS degree in Business, Computer Science, or related field.
• 3 + years of experience in SaaS or subscription‑based sales, with a proven track record of closing large and mid‑size enterprise deals.
• Strong experience managing large accounts or leading complex projects, demonstrating the ability to navigate cross‑functional teams.
• Demonstrated ability to achieve and exceed monthly, quarterly, and annual revenue targets.
• Excellent oral and written communication skills, capable of articulating technical concepts to non‑technical audiences.
• Proficiency with Microsoft Office, Salesforce.com, and other CRM tools.
• High energy, resilience, and a passion for learning complex cybersecurity solutions.
• Willingness to travel up to 40 % for client visits and industry events.

Preferred Qualifications

• Background in network security, vulnerability management, or related cybersecurity domains.
• Experience working with government agencies or regulated industries (e.g., finance, healthcare).
• Knowledge of threat intelligence, risk assessment frameworks, and compliance standards.
• Experience in a high‑growth, fast‑paced startup or scale‑up environment.

Skills & Competencies

• Strategic Thinking: Ability to develop long‑term account plans that align with customer objectives and brighthush’s growth strategy.
• Relationship Building: Proven skill in building trust with C‑level executives, technical leads, and procurement teams.
• Problem Solving: Strong analytical mindset to diagnose customer challenges and propose effective solutions.
• Collaboration: Comfortable working cross‑functionally with Sales, Product, Marketing, and Support teams.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to shifting priorities and market conditions.
• Time Management: Efficiently balances multiple accounts, deadlines, and travel commitments.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is limited only by your ambition. We offer:

• Structured mentorship programs pairing you with senior leaders.
• Access to industry conferences, training workshops, and certification courses.
• Clear promotion paths from Customer Success Manager to Senior Manager, Director, and VP roles.
• Cross‑functional projects that broaden your skill set and visibility across the organization.

Work Environment & Culture

Our teams operate in a hybrid model that balances remote flexibility with in‑office collaboration. We celebrate diversity, encourage innovation, and provide a supportive environment where every voice is heard. Regular team‑building events, hackathons, and community service initiatives keep our culture vibrant and engaging.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and experience.
• Performance‑based bonus structure tied to individual and company goals.
• Equity or stock‑option plans to share in the company’s success.
• Comprehensive health, dental, and vision insurance.
• Retirement savings plan with company match.
• Generous paid time off, flexible work arrangements, and parental leave.
• Wellness programs, mental health resources, and employee assistance programs.
• Professional development budget and tuition reimbursement.

How to Apply

Ready to join a team that is redefining cybersecurity and making a tangible impact on global risk? Submit your resume and a cover letter highlighting your relevant experience and why you’re excited about this role. We look forward to exploring how you can contribute to brighthush’s mission.

Closing

At brighthush, we believe that great people drive great products. If you are a strategic thinker, a relationship builder, and a results‑oriented professional ready to take on a pivotal role in a fast‑growing cybersecurity company, we want to hear from you. Join us and help shape the future of exposure management while advancing your career in a culture that values innovation, collaboration, and personal growth.