Senior Customer Success Manager – Enterprise Energy & Sustainability Solutions – Driving Adoption, Retention, and Growth at brighthush

About brighthush

In an era where artificial intelligence is reshaping every industry, the power that fuels AI is becoming the most critical resource. brighthush is at the forefront of this transformation, building an energy intelligence platform that empowers the world’s largest energy consumers to secure faster, cheaper, and cleaner power. By marrying real‑time control of energy assets with comprehensive visibility into every element of an organization’s energy portfolio, we enable our clients to make data‑driven decisions that accelerate their sustainability goals and protect their bottom line.

Backed by leading investors and built by pioneers in grid‑scale batteries, energy markets, and enterprise software, brighthush is redefining how ambitious organizations access and manage energy. Our mission is simple: unlock the future of AI by ensuring that the energy infrastructure behind it is reliable, efficient, and sustainable.

Your Role

As a Senior Customer Success Manager at brighthush, you will be the linchpin that connects our cutting‑edge platform to the enterprise customers who rely on it. You will own the entire post‑signature journey for a portfolio of high‑value energy buyers, ensuring they realize maximum value, renew confidently, and expand their engagement with our suite of products. This is a high‑ownership, high‑visibility role that demands a deep understanding of renewable energy procurement, a knack for translating complex analytics into actionable insights, and the ability to thrive in a fast‑paced, startup environment.

Key Responsibilities

• Relationship Ownership: Serve as the primary point of contact for a book of enterprise accounts from signature onward, building trust with senior stakeholders and becoming a trusted advisor on all energy and sustainability matters.
• Revenue & Retention Leadership: Drive revenue retention, lead renewal negotiations, protect gross retention, and identify in‑footprint expansion opportunities that align with each customer’s strategic objectives.
• Energy Advisory: Guide customers on PPA/VPPA portfolio management, invoice and settlement validation, generation forecasting, availability and production guarantees, and REC/EAC management, ensuring they achieve the best possible outcomes.
• Executive Business Reviews: Conduct regular executive business reviews, develop account health scoring models, and manage relationships with senior leadership across the customer organization.
• Value Translation: Translate the platform’s analytical outputs into clear, business‑impact narratives that resonate with customers and drive adoption.
• Cross‑Functional Collaboration: Partner with Sales on closed‑won transitions and expansion, with Delivery on onboarding and implementation quality, and with Product to channel voice‑of‑customer into the roadmap.
• Product Evangelism: Champion brighthush’s expansion into real‑time dispatch intelligence and battery storage optimization, helping shape these products as they scale.
• Metrics Ownership: Own key performance metrics such as revenue retention, renewal rate, customer health, and referenceable customers, using data to continuously improve the customer experience.

Essential Qualifications

• 4+ years of experience in customer success, account management, or client‑facing advisory/consulting roles, preferably within energy, cleantech, or enterprise SaaS.
• Deep, working knowledge of renewable energy procurement, including PPAs/VPPAs, RECs/EACs, and wholesale power markets (e.g., ERCOT, PJM, MISO, SPP).
• Proven track record managing large enterprise relationships and owning retention and expansion outcomes.
• Comfort with data and analytics, able to interrogate technical outputs and translate them into compelling business narratives.
• Outstanding executive communication skills, with an instinct for asking probing questions that uncover real customer needs.
• A builder’s mindset, comfortable operating with ambiguity in a startup environment, and willing to travel to customers (20–30%).

Preferred Qualifications

• Exposure to real‑time energy markets, dispatch optimization, battery storage, or energy trading.
• Background in energy advisory or asset management.
• Experience helping to establish or scale a customer success function.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Analytical Acumen: Strong quantitative skills to interpret platform data and derive actionable insights.
• Communication Excellence: Clear, concise, and persuasive communication across all levels, from C‑suite to technical teams.
• Relationship Building: Talent for building long‑lasting partnerships based on trust and mutual success.
• Project Management: Proven ability to manage multiple initiatives simultaneously while meeting deadlines.
• Adaptability: Thrive in a dynamic environment, pivoting quickly when priorities shift.

Career Growth & Learning Opportunities

At brighthush, your growth trajectory is as dynamic as the energy markets we serve. As we expand our product portfolio into real‑time dispatch intelligence and battery storage optimization, you will have the chance to:

• Lead cross‑functional initiatives that shape the future of energy intelligence.
• Mentor junior team members and contribute to the development of a high‑performing customer success organization.
• Participate in industry conferences, webinars, and thought‑leadership panels, positioning yourself as an expert in renewable energy procurement.
• Access continuous learning resources, including certifications in energy markets, data analytics, and SaaS customer success frameworks.
• Earn performance‑based equity and bonuses that reward your impact on customer success and company growth.

Work Environment & Culture at brighthush

Our culture is built on four core principles that guide every decision and interaction:

• Lead with Empathy: We lift each other up with humility and kindness, always putting colleagues and customers first.
• Be Honest & Transparent: We prioritize effective communication to build trust with our team, customers, and stakeholders.
• Move with Balance & Precision: Speed and perseverance are balanced with thoughtful reflection, ensuring sustainable progress.
• Leave the World a Better Place: We are passionate about our mission and strive to create a sustainable world for future generations.

Our remote‑first model offers flexible hours, unlimited PTO, and a fully virtual environment that supports work‑life balance. We celebrate diversity and inclusion, fostering a collaborative atmosphere where every voice is heard and valued.

Compensation & Benefits

We offer a competitive base salary range of $115,000 – $150,000, complemented by a generous equity grant that aligns your success with the company’s growth. In addition, you will receive:

• Comprehensive health benefits, including medical, dental, and vision coverage.
• 401(k) plan with company match.
• Unlimited paid time off and flexible work arrangements.
• Professional development stipend and access to industry‑leading training programs.
• Regular team‑building events, both virtual and in‑person, to strengthen our community.

Ready to Join brighthush?

If you are a strategic, data‑driven, and customer‑centric professional who thrives in a fast‑moving startup environment, we want to hear from you. Join brighthush and help shape the future of energy intelligence, driving sustainable growth for our clients and the world.