Cybersecurity-Focused Customer Success Manager – DACH Region – Driving Onboarding, Support, and Sales Growth at brighthush

About brighthush

brighthush is a trailblazing cybersecurity and cyber‑insurance provider that empowers businesses to safeguard their digital assets with cutting‑edge technology, proactive threat intelligence, and comprehensive risk coverage. With a global footprint and a reputation for innovation, brighthush delivers the brighthush Protect suite—an integrated platform that combines real‑time threat detection, automated incident response, and tailored insurance solutions to keep enterprises resilient in an ever‑evolving threat landscape.

Our mission is simple yet ambitious: to make cyber resilience accessible, affordable, and actionable for every organization, regardless of size or industry. We do this by blending advanced security tools with human expertise, ensuring that our clients not only detect and mitigate risks but also understand the financial implications of cyber incidents.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, mission‑driven team that thrives on collaboration, continuous learning, and a culture of ownership. We value curiosity, resilience, and a passion for protecting the digital future. Whether you’re a seasoned professional or just starting your career, brighthush offers:

• Remote flexibility with hubs in France, Munich, and Paris
• Competitive compensation and performance‑based bonuses
• Comprehensive health, dental, and vision plans
• Unlimited learning budget and access to industry conferences
• Inclusive, diverse, and supportive work environment
• Clear career pathways and mentorship programs

Role Overview

As a Cybersecurity-Focused Customer Success Manager for the DACH region, you will be the primary advocate for our clients, ensuring they receive maximum value from the brighthush Protect platform. You will drive customer onboarding, provide ongoing support, and identify upsell opportunities—all while maintaining a deep understanding of the cybersecurity landscape and the unique challenges faced by German‑speaking enterprises.

In this role, you will collaborate closely with sales, product, and engineering teams to translate customer feedback into actionable product enhancements, while also serving as the voice of the customer within brighthush.

Key Responsibilities

• Onboarding Excellence: Lead the end‑to‑end onboarding process for new clients, ensuring seamless integration of brighthush Protect into their existing security stack.
• Customer Advocacy: Act as the trusted advisor for clients, proactively identifying risks, recommending best practices, and ensuring they achieve their security and insurance objectives.
• Support & Troubleshooting: Resolve technical and operational issues quickly, coordinating with engineering and product teams to deliver timely solutions.
• Sales Enablement: Identify upsell and cross‑sell opportunities, working with the sales team to close deals that enhance customer value and revenue growth.
• Data‑Driven Insights: Analyze usage metrics, customer health scores, and incident reports to forecast churn risk and recommend retention strategies.
• Thought Leadership: Represent brighthush at industry events, webinars, and client meetings, positioning the company as a trusted partner in cybersecurity.
• Process Improvement: Continuously refine customer success processes, documentation, and knowledge bases to improve efficiency and customer satisfaction.

Essential Qualifications

• Fluency in German and English (both written and spoken) with excellent communication and presentation skills.
• Minimum of 2 years of experience in a customer‑facing role within the cybersecurity, IT, or cyber‑insurance industry.
• Hands‑on mentality: comfortable troubleshooting technical issues and guiding clients through complex security workflows.
• Strong analytical mindset: ability to interpret data, identify trends, and translate insights into actionable plans.
• Process‑oriented: proven track record of designing and executing efficient onboarding and support workflows.
• Sales‑oriented mindset: experience in upselling or cross‑selling within a SaaS or security context.
• Experience with security platforms or SaaS products (e.g., SIEM, EDR, or cyber‑insurance solutions) is highly desirable.

Preferred Qualifications

• Background in cybersecurity operations, incident response, or threat intelligence.
• Knowledge of German regulatory frameworks such as BSI, DSGVO, and IT‑Sicherheitsgesetz.
• Experience working in a remote, distributed team environment.
• Certifications such as CISSP, CISM, or CompTIA Security+.
• Previous exposure to the European market and familiarity with regional cyber‑insurance products.

Skills & Competencies

• Technical Proficiency: Comfortable navigating security dashboards, interpreting logs, and troubleshooting integration issues.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building long‑term relationships.
• Communication: Ability to translate complex technical concepts into clear, actionable guidance for non‑technical stakeholders.
• Project Management: Skilled at coordinating cross‑functional initiatives, managing timelines, and ensuring deliverables are met.
• Adaptability: Thrive in a fast‑paced, evolving environment where priorities shift quickly.
• Collaboration: Work seamlessly with sales, product, engineering, and marketing teams to align on customer goals.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Manager, you will have the opportunity to:

• Progress to a Senior Customer Success Manager or Customer Success Lead role, overseeing a larger portfolio and mentoring junior team members.
• Transition into Product Management or Sales Engineering, leveraging your deep customer insights and technical expertise.
• Participate in leadership development programs, including mentorship from senior executives and cross‑functional projects.
• Attend industry conferences, workshops, and training sessions—fully reimbursed by brighthush—to stay ahead of emerging threats and technologies.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and inclusion. Our remote-first approach means you can work from anywhere in France, Munich, or Paris, while still enjoying:

• Weekly virtual town halls and team‑building activities.
• Open‑door communication with leadership and a flat organizational structure.
• Flexible working hours that respect work‑life balance.
• Access to cutting‑edge tools, collaborative platforms, and a vibrant knowledge base.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• Retirement savings plan with company match.
• Unlimited paid time off and flexible holidays.
• Remote work stipend and equipment allowance.
• Professional development budget and conference sponsorships.
• Employee wellness programs and mental health support.

How to Apply

If you are passionate about cybersecurity, thrive in a customer‑centric environment, and are ready to make a tangible impact on businesses across the DACH region, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the ideal fit for this role.

Join brighthush and help us shape the future of cyber resilience—one customer at a time.