Senior Customer Success Manager – Enterprise Insurance Solutions & Client Engagement Lead
About brighthush
brighthush is a trailblazer in the insurance technology space, delivering cloud‑native, highly configurable software that empowers carriers, brokers, and wholesale partners to seize new opportunities faster than ever before. With a portfolio that spans property & casualty, life, and specialty lines, brighthush’s solutions are trusted by the majority of the world’s leading insurers and wholesale brokers. Our mission is simple: enable our customers to thrive in a rapidly evolving market by providing intuitive, data‑driven tools that unlock value at every touchpoint.
Beyond our technology, brighthush is built on a culture of innovation, collaboration, and continuous learning. We invest heavily in our people, offering mentorship, professional development, and a flexible work environment that adapts to the needs of our diverse team. If you’re looking for a role where you can make a tangible impact, grow your career, and work with a world‑class product, brighthush is the place for you.
Role Overview
As a Senior Customer Success Manager at brighthush, you will be the trusted advisor and primary point of contact for a portfolio of medium to large commercial carriers. Your focus will be to deepen relationships, drive product adoption, and ensure our customers achieve their strategic objectives through the brighthush Decisions Suite and other cloud‑native offerings. You will collaborate closely with product, sales, and support teams to advocate for customer needs and translate them into actionable insights that shape the future of our platform.
Key Responsibilities
- Relationship Stewardship: Own and grow a portfolio of key accounts, building deep, long‑term partnerships with senior stakeholders and system champions.
- Customer Advocacy: Serve as the voice of the customer within brighthush, translating business challenges into product enhancements and service improvements.
- Strategic Business Reviews: Conduct regular business reviews to align customer goals with brighthush capabilities, identify growth opportunities, and measure success metrics.
- Adoption & Enablement: Drive user adoption through training, workshops, and best‑practice sharing, ensuring customers realize maximum value from the platform.
- Performance & Insight: Prepare and deliver data‑rich presentations that showcase the ROI of brighthush solutions, using dashboards, usage analytics, and industry benchmarks.
- Escalation Management: Resolve high‑impact issues swiftly, coordinating cross‑functional resources to deliver timely, satisfactory outcomes.
- Renewal & Upsell Enablement: Partner with sales to develop retention strategies, identify upsell and cross‑sell opportunities, and secure contract renewals.
- Process & Tool Governance: Maintain up‑to‑date customer records in the CRM, ensure accurate billing, and keep workflow tools aligned with customer needs.
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