Senior Customer Success Manager – Enterprise Insurance Solutions & Client Engagement Lead at brighthush

About brighthush

brighthush is a trailblazer in the insurance technology space, delivering cloud‑native, highly configurable software that empowers carriers, brokers, and wholesale partners to seize new opportunities faster than ever before. With a portfolio that spans property & casualty, life, and specialty lines, brighthush’s solutions are trusted by the majority of the world’s leading insurers and wholesale brokers. Our mission is simple: enable our customers to thrive in a rapidly evolving market by providing intuitive, data‑driven tools that unlock value at every touchpoint.

Beyond our technology, brighthush is built on a culture of innovation, collaboration, and continuous learning. We invest heavily in our people, offering mentorship, professional development, and a flexible work environment that adapts to the needs of our diverse team. If you’re looking for a role where you can make a tangible impact, grow your career, and work with a world‑class product, brighthush is the place for you.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted advisor and primary point of contact for a portfolio of medium to large commercial carriers. Your focus will be to deepen relationships, drive product adoption, and ensure our customers achieve their strategic objectives through the brighthush Decisions Suite and other cloud‑native offerings. You will collaborate closely with product, sales, and support teams to advocate for customer needs and translate them into actionable insights that shape the future of our platform.

Key Responsibilities

• Relationship Stewardship: Own and grow a portfolio of key accounts, building deep, long‑term partnerships with senior stakeholders and system champions.
• Customer Advocacy: Serve as the voice of the customer within brighthush, translating business challenges into product enhancements and service improvements.
• Strategic Business Reviews: Conduct regular business reviews to align customer goals with brighthush capabilities, identify growth opportunities, and measure success metrics.
• Adoption & Enablement: Drive user adoption through training, workshops, and best‑practice sharing, ensuring customers realize maximum value from the platform.
• Performance & Insight: Prepare and deliver data‑rich presentations that showcase the ROI of brighthush solutions, using dashboards, usage analytics, and industry benchmarks.
• Escalation Management: Resolve high‑impact issues swiftly, coordinating cross‑functional resources to deliver timely, satisfactory outcomes.
• Renewal & Upsell Enablement: Partner with sales to develop retention strategies, identify upsell and cross‑sell opportunities, and secure contract renewals.
• Process & Tool Governance: Maintain up‑to‑date customer records in the CRM, ensure accurate billing, and keep workflow tools aligned with customer needs.
• Continuous Improvement: Participate in post‑implementation reviews, gather feedback, and contribute to the creation of best‑practice playbooks that elevate the overall customer experience.

Essential Qualifications

• Bachelor’s degree in Business, Finance, Insurance, or a related field (MBA preferred).
• Minimum of 5 years of experience in customer success, account management, or a similar role within the insurance technology or financial services industry.
• Proven track record of managing enterprise‑level accounts and driving adoption of complex software solutions.
• Strong analytical skills with the ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Excellent communication and presentation skills, capable of engaging C‑suite executives and technical stakeholders alike.
• Demonstrated ability to manage multiple priorities, work cross‑functionally, and deliver results in a fast‑paced environment.

Preferred Qualifications

• Experience with cloud‑native insurance platforms or data‑driven decision‑making tools.
• Knowledge of regulatory frameworks and compliance requirements in the insurance sector.
• Proficiency in CRM systems (e.g., Salesforce), data visualization tools (e.g., Tableau, Power BI), and customer success platforms.
• Prior experience in a startup or high‑growth tech company, demonstrating adaptability and resilience.
• Fluency in multiple languages, especially English and Spanish, is a plus.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture and align customer goals with brighthush’s product roadmap.
• Relationship Building: Talent for cultivating trust and rapport with diverse stakeholders.
• Problem Solving: Strong analytical mindset to diagnose issues and propose effective solutions.
• Project Management: Skilled at coordinating cross‑functional initiatives and ensuring timely delivery.
• Data‑Driven Decision Making: Comfortable working with metrics, dashboards, and performance indicators.
• Adaptability: Thrives in a dynamic environment, quickly adjusting to changing priorities.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the industry we serve. As a Senior Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a larger portfolio and shaping the overall customer experience strategy.
• Transition into Product Management or Business Development, leveraging your deep customer insights to influence product direction and market expansion.
• Participate in leadership development programs, mentorship circles, and cross‑departmental projects that broaden your skill set.
• Attend industry conferences, webinars, and workshops sponsored by brighthush to stay ahead of market trends and regulatory changes.

Work Environment & Culture at brighthush

Our culture is rooted in the belief that great ideas come from diverse perspectives and collaborative effort. You’ll find:

• A flexible work model that supports remote, hybrid, and on‑site arrangements, ensuring work-life balance.
• Regular “innovation sprints” where teams brainstorm new features, process improvements, and customer engagement tactics.
• Open communication channels, from weekly all‑hands meetings to informal coffee chats with leadership.
• A commitment to diversity, equity, and inclusion, with employee resource groups and inclusive hiring practices.
• Community outreach initiatives, such as volunteering at local shelters and participating in industry panels.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success leaders.
• Performance‑based bonuses tied to customer satisfaction, renewal rates, and adoption metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, parental leave, and a flexible vacation policy.
• Professional development stipend, covering courses, certifications, and conference attendance.
• Wellness programs, including gym memberships, mental health resources, and wellness stipends.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is redefining how insurers operate in a digital age. You’ll:

• Work with cutting‑edge technology that is reshaping the insurance landscape.
• Collaborate with passionate, talented colleagues who are eager to learn and innovate.
• Make a measurable impact on the success of some of the world’s largest insurance carriers.
• Benefit from a culture that values autonomy, creativity, and continuous improvement.

Ready to take the next step in your career and help our customers thrive? Apply today and become a key driver of success at brighthush.