Seasonal Remote Customer Service Agent – Frontline Brand Advocate & Problem Solver at brighthush

About brighthush

brighthush is a trailblazing lifestyle and apparel brand that empowers everyday adventurers to tackle life head‑on. Founded in 1989, we’ve grown from a small workwear line into a global community of doers who value durability, innovation, and a can‑do spirit. Our digital‑first approach means we’re constantly evolving our product catalog, customer experience, and technology stack to keep pace with the fast‑moving world of online retail. At brighthush, we believe that great service is the cornerstone of brand loyalty, and we’re looking for passionate individuals who want to be the voice that connects our customers to the brighthush experience.

Position Overview

As a Seasonal Remote Customer Service Agent, you will be the first point of contact for customers reaching out to brighthush. Your role is to deliver world‑class service, resolve inquiries, and guide shoppers through the purchasing journey—all while embodying the brighthush brand values. This is a part‑time, seasonal position that requires a minimum commitment of 16 hours per week, with shifts scheduled in two primary windows: 7:00 AM – 2:00 PM and 12:00 PM – 7:00 PM Central Standard Time. Although you will work from home, new‑hire paperwork, onboarding, and equipment pickup must be completed in person at our Belleville warehouse (170 Countryside Dr., Belleville, WI 53508).

Key Responsibilities

• Deliver Exceptional Customer Experience: Promptly answer inbound calls and chat inquiries, ensuring each interaction exceeds customer expectations.
• Product & Order Expertise: Provide accurate information on product features, pricing, promotions, and assist customers in placing orders over the phone.
• Problem Solving & Escalation: Resolve issues such as defective items, lost orders, and refunds with creative, customer‑centric solutions.
• Website Navigation Support: Guide customers through the brighthush website, helping them locate products, apply coupons, and track shipments.
• Data Accuracy & Compliance: Capture and maintain precise customer data, adhere to privacy policies, and meet key performance metrics.
• Continuous Learning: Participate in live training sessions, role‑playing exercises, and group coaching to refine skills and stay updated on new products.
• Team Collaboration: Work closely with fellow agents and cross‑functional teams to achieve departmental goals and share best practices.
• Special Projects: Take on ad‑hoc assignments such as process improvement initiatives, quality audits, or customer feedback analysis.

Essential Qualifications

• High school diploma or equivalent (relevant work experience will be considered).
• Minimum of 1 year of inbound call center or customer service experience.
• Strong teamwork, organization, and multitasking skills.
• Excellent verbal communication skills and a professional phone demeanor.
• Typing speed of at least 40 words per minute.
• Proficient computer skills, including web navigation and system toggling.
• Authorization to work in the United States without sponsorship.
• Ability to commit to 16 hours per week, with flexibility for peak‑season demands.
• Successful completion of all required training programs.

Preferred Qualifications

• Experience with e‑commerce platforms (e.g., Shopify, Magento).
• Knowledge of brighthush product lines and brand philosophy.
• Familiarity with CRM systems such as Zendesk or Salesforce.
• Previous experience in a remote or hybrid customer service environment.
• Multilingual abilities (Spanish, French, etc.) are a plus.

Skills & Competencies

• Customer‑Centric Mindset: Passion for helping customers and a genuine desire to solve problems.
• Communication Excellence: Clear, concise, and friendly communication across multiple channels.
• Technical Aptitude: Quick learner with the ability to navigate new software and troubleshoot basic technical issues.
• Time Management: Ability to prioritize tasks and manage time effectively in a fast‑paced environment.
• Adaptability: Comfortable with changing processes, new product launches, and evolving customer expectations.
• Team Player: Willingness to collaborate, share insights, and support colleagues.

Career Growth & Learning Opportunities

While this role is seasonal, it offers a unique gateway into the broader brighthush organization. Successful agents may be invited to join full‑time customer support teams, quality assurance squads, or even product development groups. We invest heavily in professional development through:

• Structured onboarding and 25‑hour weekly training during the first two weeks.
• Ongoing skill‑building workshops, including advanced product knowledge and conflict resolution.
• Mentorship programs pairing new hires with experienced agents.
• Access to internal learning portals covering leadership, communication, and technical tools.
• Clear career pathways with performance‑based advancement opportunities.

Work Environment & Company Culture

At brighthush, we celebrate a culture of authenticity, resilience, and continuous improvement. Our remote agents enjoy the flexibility of working from home while staying connected through daily stand‑ups, virtual coffee breaks, and collaborative project tools. We value:

• Inclusivity: A diverse workforce where every voice is heard.
• Innovation: Encouragement to experiment, iterate, and bring fresh ideas to the table.
• Work‑Life Balance: Flexible scheduling that respects personal commitments.
• Recognition: Regular shout‑outs, performance bonuses, and team celebrations.

Compensation, Perks & Benefits

We offer competitive pay at $15.75 per hour, with daily pay options for your convenience. In addition to base compensation, you’ll enjoy:

• 40% employee discount on all brighthush products.
• Daily pay availability for immediate earnings.
• Remote work setup support (equipment provided after onboarding).
• Health and wellness resources, including virtual fitness classes and mental health support.
• Access to our employee portal for training, benefits, and community events.

How to Apply

If you’re ready to become the voice that brings brighthush to life, we’d love to hear from you. Submit your application through our careers portal, and include a brief cover letter highlighting your customer service experience and why you’re excited to join the brighthush team. We look forward to welcoming you aboard!