Senior Customer Success Manager – Enterprise Pilot & Implementation Specialist – Driving Growth & Satisfaction at brighthush

About brighthush

brighthush is a trailblazing technology company at the forefront of the information technology sector, dedicated to delivering intelligent, on-device productivity solutions that empower individuals and organizations to orchestrate their work with unprecedented ease and efficiency. Our flagship product is a cutting‑edge productivity assistant that seamlessly integrates into personal and professional workflows, enabling users to control, create, and automate tasks across devices with a single, intuitive interface. With a mission to transform the way people interact with technology, brighthush is rapidly expanding its footprint in the enterprise market, driving digital transformation for businesses of all sizes.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster a culture of innovation, collaboration, and continuous learning, where every team member is encouraged to challenge the status quo and bring fresh ideas to the table. As a global, remote‑first organization, we offer the flexibility to work from anywhere while maintaining a strong sense of community through regular virtual town halls, hackathons, and cross‑functional projects.

What You’ll Experience

• Opportunity to shape the customer success strategy for a rapidly growing SaaS product.
• Direct impact on customer adoption, retention, and revenue growth.
• Collaborative environment with product, engineering, sales, and marketing teams.
• Access to cutting‑edge tools, training programs, and industry conferences.
• Competitive compensation package with performance bonuses and equity options.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the trusted partner for our enterprise customers during the critical pilot and deployment phases. Your primary focus will be to ensure a smooth, value‑driven onboarding experience that sets the stage for long‑term success and advocacy. You will own the end‑to‑end customer journey, from initial engagement through post‑implementation support, while collaborating closely with cross‑functional teams to align product capabilities with customer needs.

Key Responsibilities

• Pilot Program Leadership: Design, execute, and manage enterprise pilot programs, ensuring clear objectives, timelines, and success metrics.
• Customer Relationship Management: Serve as the primary point of contact for key stakeholders, building trust and fostering a partnership mindset.
• Escalation Resolution: Proactively identify risks, troubleshoot issues, and coordinate cross‑functional resources to resolve escalations swiftly.
• Implementation Oversight: Guide customers through the full implementation lifecycle, including data migration, configuration, and integration with existing IT and security frameworks.
• Value Realization & Upsell: Quantify and communicate the ROI of our solution, identifying opportunities for expansion and upsell based on customer usage patterns.
• Process Improvement: Continuously refine onboarding playbooks, knowledge base articles, and training materials to enhance the overall customer experience.
• Feedback Loop: Capture customer insights and relay them to product and engineering teams to inform roadmap decisions.
• Metrics & Reporting: Track and report on key performance indicators such as adoption rates, NPS, churn, and renewal probability.

Essential Qualifications

• Minimum 5 years of experience in B2B SaaS customer success, implementation, or solutions consulting.
• Proven track record managing enterprise pilots or large‑scale deployments.
• Strong communication skills, both written and verbal, with the ability to articulate complex technical concepts to non‑technical audiences.
• Hands‑on experience with IT and security discussions, including knowledge of common enterprise security standards (e.g., ISO 27001, SOC 2).
• Demonstrated ability to build and maintain high‑level relationships with C‑suite executives and technical leads.
• Excellent problem‑solving skills and a proactive, solution‑oriented mindset.
• Experience using customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
• Self‑motivated, results‑driven, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Background in the productivity or collaboration software space.
• Experience with data migration, API integrations, and workflow automation.
• Knowledge of cloud platforms (AWS, Azure, GCP) and DevOps practices.
• Project management certification (PMP, Agile, Scrum).
• Fluency in additional languages beyond English.

Core Competencies & Skills

• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and driving adoption.
• Strategic Thinking: Ability to align customer goals with business objectives and product capabilities.
• Analytical Acumen: Proficiency in data analysis to derive actionable insights and measure success.
• Collaboration & Influence: Skilled at working cross‑functionally and influencing stakeholders at all levels.
• Adaptability: Comfortable navigating ambiguity and adjusting priorities in a dynamic environment.
• Technical Fluency: Comfortable engaging in technical discussions and troubleshooting complex issues.

Career Growth & Learning Opportunities

At brighthush, we are committed to the professional development of our team members. As a Senior Customer Success Manager, you will have access to:

• Leadership development programs focused on strategic account management and executive communication.
• Mentorship from senior leaders across product, engineering, and sales.
• Paid certifications in customer success, project management, and cloud technologies.
• Opportunities to transition into roles such as Customer Success Director, Enterprise Account Manager, or Product Management.
• Regular participation in industry conferences, webinars, and workshops to stay ahead of market trends.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from anywhere while staying connected through:

• Weekly virtual stand‑ups and monthly all‑hands meetings.
• Collaborative tools (Slack, Microsoft Teams, Confluence) that keep teams aligned.
• Quarterly virtual retreats and team‑building activities.
• Inclusive culture that celebrates diversity, equity, and belonging.
• Transparent communication from leadership and a flat organizational structure.

Compensation & Benefits

While the base salary range for this role is USD 95,000 – 110,000 per year, we offer a comprehensive benefits package designed to support your well‑being and professional growth:

• Competitive base salary plus performance‑based bonuses.
• Equity options to share in brighthush’s success.
• Health, dental, and vision insurance (fully or partially covered).
• Flexible paid time off (PTO) and paid parental leave.
• Unlimited vacation policy to encourage work‑life balance.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual company‑wide retreat and team‑building events.

How to Apply

If you are a seasoned customer success professional with a passion for driving enterprise adoption and building lasting relationships, we want to hear from you. Join brighthush and help shape the future of productivity technology while advancing your career in a supportive, innovative environment.

Ready to take the next step? and become part of our mission to empower people worldwide.