Experienced Danish‑Speaking Customer Service Specialist – Remote Automotive Brand Support – 6‑Month Contract at brighthush

About brighthush

brighthush is a trailblazing force in the automotive sector, renowned for delivering cutting‑edge mobility solutions that blend performance, sustainability, and customer delight. With a global footprint that spans continents and a reputation for uncompromising quality, brighthush has become synonymous with innovation and excellence. Our mission is simple: to create unforgettable experiences for every customer, every time.

Why Join brighthush?

At brighthush, we believe that our people are our greatest asset. We foster a culture that values curiosity, collaboration, and continuous improvement. Whether you’re a seasoned professional or just starting your career, you’ll find a supportive environment that encourages growth, rewards creativity, and celebrates success. As a remote team member based in Portugal, you’ll enjoy the flexibility of working from home while still being part of a vibrant, global community.

Role Overview

We’re looking for a Danish‑speaking Customer Service Specialist to join our world‑class customer experience team. In this role, you will be the primary point of contact for Danish customers, providing exceptional support across multiple channels—voice, email, and live chat. Your mission is to uphold the high standards of brighthush, turning every interaction into a memorable experience that reinforces brand loyalty.

Key Responsibilities

• Handle inbound and outbound customer inquiries in Danish across voice, email, and live chat.
• Deliver prompt, accurate, and courteous responses that reflect brighthush’s commitment to quality and reliability.
• Maintain detailed, up‑to‑date records in our CRM system, ensuring that every customer interaction is captured and actionable.
• Identify recurring issues or trends, and collaborate with supervisors to propose actionable improvements.
• Act as an ambassador for brighthush, embodying our brand values and ensuring a consistent, positive customer experience.
• Participate in continuous training sessions to stay current on product knowledge, service protocols, and industry best practices.
• Adhere to rotational weekday shifts (07:00 – 19:00) while maintaining a healthy work‑life balance.

Essential Qualifications

• Native or C2‑level proficiency in Danish, with excellent written and verbal communication skills.
• Current residence in Portugal with valid legal authorization to work.
• Strong multitasking abilities and comfort navigating digital communication tools.
• Demonstrated passion for customer satisfaction and a collaborative mindset.
• Availability to work rotational weekday shifts (07:00 – 19:00) with flexibility for occasional peak periods.

Preferred Qualifications

• Prior experience in a customer service role within the automotive or related industry.
• Familiarity with CRM platforms (e.g., Salesforce, Zendesk) and ticketing systems.
• Experience handling high‑volume, multi‑channel support environments.
• Knowledge of European automotive regulations and customer expectations.
• Additional language skills (e.g., Portuguese, English) are a plus.

Skills & Competencies

• Communication Excellence: Ability to convey complex information clearly and empathetically.
• Problem‑Solving: Quick analytical thinking to resolve issues efficiently.
• Attention to Detail: Accurate data entry and meticulous record‑keeping.
• Adaptability: Comfortable with evolving processes and new technologies.
• Team Collaboration: Willingness to share insights and support colleagues.
• Customer‑Centric Mindset: Commitment to exceeding customer expectations.

Career Growth & Learning Opportunities

At brighthush, we invest heavily in our people’s professional development. As a Customer Service Specialist, you’ll have access to:

• Structured onboarding programs that immerse you in brighthush’s culture and product suite.
• Regular skill‑enhancement workshops covering advanced customer engagement techniques, product knowledge, and industry trends.
• Mentorship from senior customer experience leaders who guide your career trajectory.
• Clear pathways to advance into senior support roles, team leadership, or cross‑functional positions within product, marketing, or operations.
• Opportunities to contribute to process improvement initiatives that shape the future of our customer experience strategy.

Work Environment & Culture at brighthush

Our remote-first approach means you can work from the comfort of your home in Portugal while staying connected to a global team. We prioritize:

• Transparent communication through weekly virtual town halls and real‑time collaboration tools.
• A culture of recognition where achievements are celebrated and feedback is constructive.
• Flexibility that respects personal commitments, with a focus on results rather than rigid hours.
• Inclusive practices that value diverse perspectives and foster belonging.

Compensation, Perks, and Benefits

While the exact gross salary will be competitive and aligned with industry standards, we also offer:

• Comprehensive equipment package delivered to your doorstep (or pickup if you live within 50 km of our office).
• Continuous professional training and certification programs.
• Health and wellness benefits, including access to virtual fitness classes and mental health resources.
• Paid time off, with weekends off to ensure you recharge fully.
• Employee referral bonuses and performance‑based incentives.
• Opportunities to participate in global projects and cross‑regional collaborations.

How to Apply

If you’re ready to bring your Danish language skills, customer‑service expertise, and passion for automotive excellence to a dynamic, remote team, we’d love to hear from you. Click the link below to submit your application and take the first step toward an exciting career with brighthush.