Senior Customer Success Manager – Enterprise SaaS & Fuel Management Solutions – Strategic Partner Driving Growth, Retention, and Advocacy for Fortune 500 Clients at brighthush

About brighthush

brighthush is a trailblazer in the fuel retail and fleet management arena, delivering cutting‑edge software that redefines how convenience stores, service stations, and fleet operators manage fuel, compliance, and customer experience. With a footprint that spans more than 20 countries, we empower our customers to automate forecourt operations, remotely monitor dispenser performance, and seamlessly integrate point‑of‑sale systems—all while staying compliant with ever‑evolving regulatory frameworks. Our mission is simple: to make fuel management smarter, safer, and more profitable for every stakeholder in the value chain.

The fuel retail landscape is evolving at a breakneck pace. Digital transformation, sustainability mandates, and the rapid rise of electric vehicle infrastructure are reshaping how businesses operate. At brighthush, we’re not just keeping up—we’re leading the charge. Our solutions combine robust data analytics, real‑time monitoring, and intuitive user interfaces to give our customers a competitive edge. As we continue to experience double‑digit growth, we’re looking for a passionate, results‑driven Senior Customer Success Manager who can partner with Fortune 500 clients and drive measurable business outcomes.

Why brighthush?

• Impactful Work – Your success plans directly influence how our customers optimize fuel usage, improve compliance, and increase revenue.
• Growth Opportunities – We invest in career development, offering mentorship, leadership training, and the chance to move into senior strategy or product roles.
• Inclusive Culture – Diversity is at the core of our hiring, collaboration, and product design. We celebrate different perspectives and encourage open dialogue.
• Competitive Compensation & Benefits – Base salary ranges from $79,300 to $95,000, complemented by performance bonuses, a 401(k) match, generous paid time off, and comprehensive health coverage.
• Work‑Life Balance – Flexible remote options, paid parental leave, and wellness programs help you thrive both personally and professionally.

Key Responsibilities

As a Senior Customer Success Manager at brighthush, you will be the strategic partner for our most valuable enterprise customers. Your day‑to‑day activities will include:

• Acting as the primary executive liaison, aligning brighthush solutions with customers’ long‑term business objectives and digital transformation roadmaps.
• Developing and executing comprehensive success plans that identify risks, opportunities, and measurable outcomes to drive retention, expansion, and advocacy.
• Building and nurturing deep relationships with key stakeholders, ensuring they realize the full value of their investment and are empowered to champion our solutions internally.
• Leading quarterly business reviews and executive‑level meetings, delivering insights, performance updates, and actionable recommendations.
• Serving as the escalation point for complex issues, coordinating cross‑functional teams (Product, Engineering, Commercial, Support, Operations) to resolve challenges swiftly.
• Representing customer needs in product and roadmap discussions, providing structured Voice of Customer (VoC) feedback and trend analysis.
• Analyzing operational and business data to recommend improvements that enhance solution utilization and support fuel management and environmental objectives.
• Identifying and driving growth opportunities—cross‑sell, upsell, and expansion—aligned with customer goals.
• Mentoring junior team members, sharing best practices, and contributing to continuous process improvement initiatives.
• Traveling up to 20% of the time to meet customers, attend industry events, and collaborate with on‑site teams.

Essential Qualifications

• Minimum 5 years of experience in customer success, account management, marketing, or technology roles within a SaaS or software company.
• Proven track record of supporting enterprise or Tier‑1 customers and driving adoption, retention, and expansion.
• Deep understanding of forecourt/dispenser remote management, compliance management, and point‑of‑sale technologies is highly desirable.
• Experience working in a SaaS environment with CRM tools (e.g., generic industry‑standard platforms) and analytics platforms.
• Strong analytical skills with the ability to translate data into actionable insights.
• Excellent communication, presentation, and stakeholder management skills.
• Self‑motivated, results‑oriented, and comfortable working in a fast‑paced, evolving environment.
• Bachelor’s degree preferred; Master’s degree a plus, though not required.

Preferred Qualifications

• Experience in the fuel retail or transportation technology sector.
• Knowledge of regulatory compliance frameworks (e.g., EPA, DOT) related to fuel management.
• Background in data science or business intelligence tools (e.g., generic analytics platforms).
• Leadership experience mentoring or managing a customer success team.

Key Skills & Competencies

• Strategic Thinking & Vision Alignment
• Customer Advocacy & Relationship Building
• Data‑Driven Decision Making
• Cross‑Functional Collaboration
• Problem Solving & Escalation Management
• Change Management & Adoption Enablement
• Presentation & Storytelling
• Project Management & Prioritization

Career Growth & Learning Opportunities

At brighthush, we believe that your growth fuels our success. As a Senior Customer Success Manager, you will:

• Progress into leadership roles such as Customer Success Director or VP of Customer Experience.
• Transition into product strategy, leveraging your deep customer insights to shape future roadmaps.
• Participate in cross‑departmental initiatives, gaining exposure to engineering, sales, and marketing.
• Access continuous learning resources, including certifications in SaaS, CRM, and data analytics.
• Attend industry conferences, webinars, and workshops to stay ahead of market trends.

Work Environment & Culture

brighthush fosters a culture of transparency, collaboration, and innovation. Our remote‑first model means you can work from anywhere in the United States, with optional on‑site visits for key accounts or team events. We celebrate achievements through quarterly recognition programs, hackathons, and community service initiatives. Our leadership team is approachable, and we maintain an open‑door policy that encourages feedback and continuous improvement.

Compensation & Benefits

Base Salary: $79,300 – $95,000 per annum (dependent on experience, location, and internal equity). In addition to competitive base pay, you will receive:

• Performance‑based bonuses tied to customer satisfaction and expansion metrics.
• 401(k) plan with company match up to 6%.
• Comprehensive health, dental, vision, and life insurance plans for you and your family.
• Paid parental leave (up to 12 weeks), paid sick leave, and 15 days of paid vacation annually.
• Flexible work schedule and remote work options.
• Wellness stipend for gym memberships, mental health resources, and employee assistance programs.
• Professional development budget for conferences, courses, and certifications.

How to Apply

If you’re ready to make a tangible impact on Fortune 500 customers, drive growth, and thrive in a culture that values innovation and collaboration, we want to hear from you. Submit your application through our careers portal or click the link below to start your journey with brighthush.

Apply to the Senior Customer Success Manager Position at brighthush

Equal Opportunity Employer

brighthush is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, or any other protected status.