Senior Customer Success Manager – Enterprise SaaS & OT Security (UAE) – Leading Adoption, Renewals, Strategic Growth & Resilience for Critical Infrastructure & Industrial Control Systems at brighthush

About brighthush

brighthush is a pioneering force in operational technology (OT) cybersecurity, dedicated to protecting the world’s most mission‑critical assets. With a presence that spans the Middle East, Africa, and beyond, we blend cutting‑edge threat intelligence, proprietary detection engines, and hands‑on consulting to safeguard industrial control systems, critical infrastructure, and enterprise SaaS environments. Our bold vision is simple: make cyber protection seamless, scalable, and trusted, so our clients can focus on growth, innovation, and resilience.

Why brighthush is the Place to Accelerate Your Career

At brighthush, you’ll join a high‑impact team that is redefining the future of industrial and enterprise security. We champion a culture of continuous learning, collaboration, and empowerment. Our remote‑first model gives you the flexibility to work from anywhere in the UAE while staying connected to a global network of thought leaders. Whether you are a seasoned Customer Success professional or an emerging talent, brighthush offers a platform to accelerate your career, broaden your expertise, and make a tangible difference in the world of cybersecurity.

Position Overview

We are seeking an experienced Senior Customer Success Manager to lead the success journey for our enterprise SaaS and OT security customers across the Middle East and Africa (MEA) region. In this role, you will be the trusted advisor to our clients, ensuring they achieve maximum value from brighthush’s solutions, driving adoption, managing renewals, and facilitating strategic business reviews. Your deep understanding of cybersecurity, strong communication skills, and ability to travel up to 30% across the region will be critical to your success.

What You’ll Do

• Client Adoption & Engagement: Champion the end‑to‑end adoption lifecycle, from onboarding to advanced feature utilization, ensuring clients realize ROI and operational benefits.
• Renewal & Expansion Management: Own the renewal process, negotiate contracts, and identify upsell opportunities that align with client business goals.
• Strategic Business Reviews: Conduct quarterly business reviews (QBRs) with C‑suite stakeholders, presenting performance metrics, threat insights, and roadmap recommendations.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Threat Intelligence teams to translate client feedback into product enhancements.
• Risk & Incident Management: Serve as the primary point of contact during security incidents, coordinating response efforts and ensuring transparent communication.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the brand as a trusted advisor.
• Data‑Driven Decision Making: Leverage analytics to track adoption, churn risk, and satisfaction scores, driving continuous improvement initiatives.
• Mentorship & Team Development: Coach junior Customer Success Managers, fostering a culture of excellence and knowledge sharing.

Essential Qualifications

• Minimum 5 years of proven experience in Customer Success, Account Management, or a related field within cybersecurity, enterprise SaaS, or industrial sectors.
• Demonstrated success managing high‑value accounts and driving renewals in a B2B environment.
• Strong familiarity with OT/ICS security concepts and the unique challenges of industrial control systems.
• Experience working with MEA‑region clients, including cultural sensitivity and language proficiency in English (Arabic proficiency is a plus).
• Exceptional communication and presentation skills, capable of engaging technical and executive audiences alike.
• Willingness to travel up to 30% across the region to meet clients and attend industry events.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and customer success tools, as well as data analytics dashboards.

Preferred Qualifications

• Background in industrial automation, manufacturing, or critical infrastructure sectors.
• Experience with threat intelligence platforms or security orchestration, automation, and response (SOAR) solutions.
• Knowledge of regulatory frameworks such as ISO 27001, NIST, or IEC 62443.
• Prior involvement in product roadmap or feature prioritization initiatives.
• Fluency in Arabic or other regional languages.

Key Skills & Competencies

• Strategic Thinking & Business Acumen
• Relationship Building & Stakeholder Management
• Analytical & Data‑Driven Decision Making
• Problem Solving & Crisis Management
• Project Management & Execution Excellence
• Adaptability & Cultural Intelligence
• Team Leadership & Coaching

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be dynamic and rewarding. As a Senior Customer Success Manager, you will:

• Progress to a Customer Success Director or Head of Customer Success role, overseeing a global team.
• Lead cross‑functional initiatives that influence product strategy and market positioning.
• Participate in executive leadership forums, shaping the company’s vision and growth plans.
• Access continuous learning resources, including cybersecurity certifications, leadership training, and industry conferences.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.

Work Environment & Culture

brighthush thrives on a culture of innovation, transparency, and inclusivity. Our remote‑first model empowers you to work from anywhere in the UAE while staying connected through weekly virtual huddles, quarterly town halls, and an internal knowledge‑sharing platform. We celebrate diversity, encourage open dialogue, and reward creativity. Whether you’re collaborating on a new product feature or troubleshooting a client issue, you’ll find a supportive community that values your contributions.

Compensation, Perks & Benefits

While specific figures vary by experience and role, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior‑level Customer Success roles in the UAE.
• Performance‑based bonuses tied to renewal rates, upsell targets, and customer satisfaction metrics.
• Health and wellness benefits, including comprehensive medical coverage for you and your dependents.
• Flexible working hours and a generous vacation policy to support work‑life balance.
• Professional development stipend for certifications, courses, and industry conferences.
• Employee stock‑option plan, allowing you to share in brighthush’s long‑term success.
• Access to cutting‑edge cybersecurity tools and resources for personal growth.

How to Apply

Ready to take the next step in your Customer Success career? Join brighthush and help protect the world’s most critical systems. Submit your application through our careers portal or click the link below to explore this opportunity further.

Apply to this role at brighthush

We’re Excited to Meet You!

At brighthush, we believe that great people drive great outcomes. If you’re passionate about cybersecurity, thrive in a fast‑paced environment, and want to make a real impact on our clients’ success, we want to hear from you. Apply today and become part of a team that’s redefining the future of industrial and enterprise security.