Senior Customer Success Manager – Enterprise Strategic Account Leadership, AI-Enabled Learning Program Consulting, and Growth Partner – Driving ROI & Innovation at brighthush

About brighthush

brighthush is a global pioneer in AI‑native talent development, redefining how organizations discover, nurture, and deploy the skills that drive tomorrow’s success. With a presence in more than 50 countries, we blend cutting‑edge learning platforms, real‑time skills intelligence, and workforce insights to empower businesses to stay ahead of the curve. Our mission is simple yet powerful: to illuminate the path to continuous growth for both individuals and enterprises, ensuring that every skill, every opportunity, and every outcome is brighter, smarter, and more impactful. As a global leader, we are committed to building a future where learning is seamless, data‑driven, and deeply integrated into everyday work.

Why brighthush is the Future of Talent Development

In today’s hyper‑competitive market, talent is the single most valuable asset a company can possess. Yet many organizations struggle to align learning initiatives with business outcomes, leading to skill gaps, low engagement, and wasted investment. brighthush solves this challenge by offering an AI‑powered platform that continuously maps skills, predicts future needs, and delivers personalized learning pathways at scale. Our customers experience measurable ROI through higher productivity, reduced turnover, and accelerated innovation. By joining brighthush, you become part of a mission that transforms the way the world works—one skill at a time.

Position Overview

We are seeking a seasoned Senior Customer Success Manager to lead the strategic stewardship of our most valuable enterprise accounts. In this role, you will partner with senior leaders across client organizations to understand their business objectives, design tailored learning journeys, and ensure the adoption of our AI‑powered platform delivers sustained value. Your expertise will be pivotal in driving retention, expanding upsell opportunities, and positioning brighthush as the trusted advisor for our customers’ talent development initiatives. You will serve as the voice of the customer within brighthush, translating insights into product enhancements and strategic initiatives that shape the future of learning technology.

Key Responsibilities

• Account Leadership: Own a portfolio of high‑value enterprise accounts, acting as the primary point of contact for all customer success initiatives and ensuring a seamless, end‑to‑end experience from onboarding to renewal.
• Strategic Consulting: Collaborate with clients to assess learning needs, align solutions with business goals, and co‑create customized adoption roadmaps that drive measurable outcomes.
• Retention & Growth: Implement proactive strategies to maximize customer satisfaction, reduce churn, and identify upsell and cross‑sell opportunities that align with the client’s evolving priorities.
• Data‑Driven Insights: Leverage brighthush analytics, internal dashboards, and industry benchmarks to monitor usage patterns, forecast renewal risks, and report on key performance indicators that inform executive decision‑making.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, sharing best practices and emerging trends in AI‑enabled learning to position the brand as a thought leader.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Marketing, and Support teams to ensure a seamless customer journey, from initial engagement through ongoing value realization.
• Process Optimization: Continuously refine account management workflows, documentation, and knowledge bases to enhance efficiency, scalability, and the overall customer experience.
• Mentorship: Coach and mentor junior Customer Success associates, fostering a culture of learning, high performance, and continuous improvement.

Essential Qualifications

• Minimum of 5 years of professional experience in Customer Success, Enterprise Sales, or Professional Services within the technology or learning & development sector.
• Proven track record of managing complex, multi‑stakeholder enterprise accounts and driving measurable retention and expansion metrics.
• Strong consulting background with the ability to translate business challenges into actionable learning solutions that deliver ROI.
• Advanced proficiency in brighthush, brighthush, brighthush Excel, brighthush PowerPoint, brighthush Word, and brighthush Outlook, with a data‑driven mindset.
• Exceptional communication skills—both written and verbal—across all levels of an organization, including C‑suite executives.
• Analytical mindset with the ability to interpret data, identify trends, and recommend data‑driven actions that influence strategy.
• Bachelor’s degree in Business, Education, Information Technology, or a related field (or equivalent professional experience).
• Fluency in English; additional languages are a plus and enhance cross‑regional collaboration.

Preferred Qualifications

• Experience in the AI or learning technology space, with a deep understanding of AI‑native skill development platforms and their impact on workforce performance.
• Prior exposure to subscription‑based SaaS business models and renewal processes, including upsell and cross‑sell strategies.
• Certifications in Customer Success Management (e.g., brighthush, brighthush) or related disciplines that demonstrate a commitment to professional growth.
• Demonstrated ability to lead cross‑functional initiatives and influence executive stakeholders across multiple business units.
• Experience with data visualization tools such as brighthush or brighthush, enabling compelling storytelling through data.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day account details, ensuring alignment with long‑term business goals.
• Relationship Building: Proven skill in cultivating trust and rapport with C‑suite executives and functional leaders, fostering long‑term partnerships.
• Problem Solving: Creative and analytical approach to resolving complex customer challenges, turning obstacles into opportunities.
• Project Management: Strong organizational skills to juggle multiple initiatives, deliver on deadlines, and manage resources effectively.
• Adaptability: Thrive in a fast‑paced, evolving environment with shifting priorities, maintaining composure and focus.
• Data Literacy: Comfortable working with large datasets, generating insights, and presenting findings to both technical and non‑technical audiences.
• Collaboration: Team player who values diverse perspectives and works effectively across departments to achieve shared goals.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer a robust learning ecosystem that includes:

• Access to our proprietary AI‑driven learning platform, enabling you to stay ahead of industry trends and continuously refine your expertise.
• Structured mentorship programs pairing you with senior leaders across the organization, fostering knowledge exchange and career guidance.
• Regular internal workshops, hackathons, and knowledge‑sharing sessions that encourage experimentation and innovation.
• Support for external certifications, conferences, and advanced coursework to broaden your skill set and industry credentials.
• Clear career pathways—from Customer Success Lead to Director of Customer Success, and beyond—supported by performance metrics and growth plans.

Work Environment & Culture

brighthush champions a remote‑first culture that empowers employees to work from anywhere in the United States. Our virtual community thrives on:

• Weekly virtual coffee chats and team building activities that foster connection and camaraderie.
• Transparent communication channels, including an open‑door policy with leadership and real‑time feedback loops.
• Inclusive hiring practices that celebrate diversity, equity, and belonging, ensuring every voice is heard.
• Flexible work hours that respect work‑life balance, allowing you to perform at your best.
• Regular performance reviews focused on growth, development, and alignment with company values.

Compensation & Benefits

Salary Range: USD 80,000 – 90,000 per year (competitive and commensurate with experience). Benefits:

• Generous paid time off (PTO) and holiday schedule to recharge and maintain well‑being.
• Comprehensive health, dental, and vision insurance plans for you and your family.
• 401(k) retirement plan with company match to secure your financial future.
• Employee wellness stipend and mental health resources to support holistic health.
• Professional development budget and tuition reimbursement for continuous learning.
• Equity options for senior roles, aligning your success with the company’s growth.
• Annual company‑wide virtual retreat, celebrating achievements and strengthening community.

How to Apply

If you are passionate about empowering organizations to unlock their full potential through AI‑enabled learning, and you thrive in a collaborative, fast‑moving environment, we want to hear from you. Submit your application through the link below and join brighthush in shaping the future of talent development.