Senior Customer Success Manager – Enterprise SaaS Solutions & Strategic Account Leadership at brighthush

About brighthush

brighthush is a trailblazing provider of AI‑driven fuel asset optimization solutions that empower the world’s most complex convenience stores, fleet operators, and their suppliers to slash compliance risk, cut maintenance costs, and unlock new revenue streams. By seamlessly integrating fuel, store operations, and maintenance data into a single, cloud‑native platform, brighthush delivers real‑time insights that help customers reduce lost sales, improve customer experience, mitigate fuel theft, and minimize environmental impact. Our mission is simple yet powerful: connect people, equipment, and facilities to maximize operational efficiency while minimizing the environmental footprint of every fueling facility worldwide.

Why brighthush?

At brighthush, we’re not just building software – we’re reshaping an entire industry. Our customers save millions of dollars annually by eliminating waste, enhancing compliance, and driving profitability. We foster a culture of innovation, collaboration, and continuous learning. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a place where your ideas matter, your growth is supported, and your impact is tangible.

Role Overview

As a Senior Customer Success Manager, you will be the champion of our enterprise customers’ success. You will own a portfolio of high‑value accounts, ensuring smooth onboarding, sustained adoption, and long‑term renewal. Your strategic mindset, exceptional communication skills, and passion for customer outcomes will drive increased loyalty, upsell opportunities, and measurable ROI for both the customer and brighthush.

Key Responsibilities

• Account Ownership & Lifecycle Management: Own the end‑to‑end customer journey – from initial onboarding to renewal – ensuring each touchpoint delivers value and aligns with the customer’s business objectives.
• Strategic Advisory: Act as a trusted advisor to executive sponsors, program leads, and IT stakeholders, translating business goals into actionable technology roadmaps.
• Value Demonstration: Define, track, and communicate ROI metrics that showcase the tangible benefits of brighthush’s platform, using data‑driven insights to influence renewal and expansion decisions.
• Program & Project Leadership: Design and execute tailored customer programs (e.g., adoption workshops, quarterly business reviews, executive sponsor meetings) that accelerate value realization.
• Risk Mitigation & Escalation Management: Proactively monitor engagement signals, identify churn risks, and lead structured resolution processes to keep accounts on track.
• Cross‑Functional Collaboration: Partner with Sales, Product, Engineering, and Marketing to align on account strategies, forecast renewals, and surface new opportunities.
• Process & Playbook Development: Contribute to the creation of repeatable success frameworks, playbooks, and training materials that elevate the performance of the entire Customer Success team.
• Health & Metrics Tracking: Maintain detailed health scorecards, set actionable plans, and report on key performance indicators to senior leadership.
• Reference & Advocacy Enablement: Drive initiatives that turn satisfied customers into brand advocates, facilitating case studies, testimonials, and reference calls.

Essential Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field.
• Minimum of 7 years of experience in high‑growth technology environments, preferably SaaS, managing enterprise accounts in Customer Success, Account Management, Consulting, or Engagement Management.
• Proven track record of managing six‑ to seven‑figure engagements and delivering measurable ACV/ARR growth.
• Exceptional stakeholder management skills – adept at navigating complex organizational structures and influencing decision makers at all levels.
• Strong analytical mindset with a detail‑oriented approach to problem solving.
• Excellent communication and presentation skills, capable of tailoring messaging to executives, technical teams, and business users.
• High technical aptitude – ability to understand, explain, and troubleshoot complex SaaS products and integrations.
• Comfortable working in a fast‑paced, ambiguous environment and willing to travel up to 25% of the time.

Preferred Qualifications

• Experience in the fuel retail, logistics, or supply‑chain sectors.
• Background in data analytics or AI/ Apply for this job