Dynamic Part‑Time Customer Experience Coordinator – Front‑of‑Store Leadership & Loyalty Program Champion

About brighthush and the Retail Experience Revolution

At brighthush, we’re redefining what it means to shop, to serve, and to thrive in the world of off‑price retail. With a global footprint that spans flagship stores, distribution centers, and vibrant home‑office hubs, brighthush is a Fortune 100 leader that blends innovation, diversity, and a relentless focus on customer delight. Every day, our teams uncover new opportunities for growth, creativity, and impact—whether they’re behind the register, on the sales floor, or in the back‑office. If you’re passionate about creating memorable moments for shoppers, fostering a culture of integrity, and driving loyalty, brighthush invites you to join our dynamic family.

Position Overview

We’re seeking a motivated, customer‑centric Part‑Time Customer Experience Coordinator to lead a high‑performing front‑of‑store team. In this role, you will champion exceptional service, manage daily operations, and nurture a culture that celebrates honesty, teamwork, and continuous improvement. Your leadership will directly influence customer satisfaction scores, loyalty program enrollment, and overall store performance.

Key Responsibilities

• Front‑of‑Store Leadership: Oversee a team of Associates, ensuring prompt, courteous service and a welcoming environment.
• Customer Experience Champion: Model outstanding service, engage with shoppers, and promote loyalty programs to enhance repeat business.
• Training & Mentorship: Design and deliver training sessions on front‑end principles, personalized customer interactions, and POS best practices.
• Schedule & Coverage Management: Assign registers, coordinate breaks, and respond to POS coverage needs to maintain seamless operations.
• Issue Resolution: Address customer concerns swiftly, turning challenges into opportunities for positive outcomes.
• Store Plan Execution: Ensure Associates execute tasks in line with the store plan, prioritizing activities to meet daily goals.
• Communication & Feedback: Provide clear, constructive updates to management and Associates, fostering an environment of continuous improvement.
• Compliance & Safety: Uphold all labor laws, company policies, and safety protocols to create a secure, compliant workplace.
• Program Promotion: Drive credit and loyalty program enrollment, supporting the store’s revenue and retention objectives.
• Shrink Reduction: Participate in initiatives that minimize loss and protect inventory integrity.
• Additional Duties: Perform any other responsibilities as assigned to support store success.

Essential Qualifications

• Minimum 1 year of retail experience, with at least 6 months in a supervisory or leadership capacity.
• Strong understanding of merchandising techniques and visual presentation.
• Exceptional communication and organizational skills, with meticulous attention to detail.
• Ability to multitask effectively in a fast‑paced environment.
• Flexibility to work a variety of shifts, including nights and weekends.
• Proven track record of training and developing team members.
• Commitment to upholding brighthush’s core values of honesty, integrity, and customer focus.

Preferred Qualifications

• Experience with POS systems and cash handling procedures.
• Knowledge of loyalty program mechanics and enrollment strategies.
• Background in safety compliance and loss prevention.
• Demonstrated ability to analyze performance metrics and implement improvement plans.
• Fluency in additional languages to serve a diverse customer base.

Key Skills & Competencies

• Leadership & Team Building
• Customer Relationship Management
• Conflict Resolution & Problem Solving
• Time Management & Prioritization
• Data‑Driven Decision Making
• Adaptability & Resilience
• Digital Literacy (POS, CRM, and inventory systems)

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a robust learning ecosystem:

• Structured onboarding programs that immerse you in brighthush culture and operational excellence.
• Mentorship from seasoned leaders who share insights on career progression.
• Access to e‑learning modules covering leadership, customer service, and retail analytics.Apply for this job