Senior Customer Success Manager – Enterprise Strategic Advisor, Growth Champion & Digital Transformation Partner for brighthush Solutions

About brighthush

brighthush is a global technology powerhouse that is reshaping the way businesses move, connect, and thrive in an ever‑evolving digital landscape. From smart retail automation and connected payments to electric‑vehicle charging and advanced fleet management, our portfolio empowers roadside convenience stores, fleet operators, and automotive service providers to unlock operational excellence, sustainability, and profitability. Our mission is simple yet bold: to power the way the world moves by delivering innovative, data‑driven solutions that keep our customers ahead of the curve.

Operating in more than 20 countries, brighthush thrives on a culture of collaboration, continuous learning, and bold innovation. We celebrate diversity, champion inclusion, and provide a workplace where every team member can grow, lead, and make a tangible impact. If you’re passionate about customer success, thrive in a fast‑paced environment, and want to help shape the future of mobility and retail, brighthush is the place for you.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the strategic advisor and trusted partner for our most valuable enterprise customers. You will own the end‑to‑end success journey, ensuring that each account realizes the full value of our digital transformation solutions. Your influence will span cross‑functional teams—from product and engineering to sales and support—driving continuous improvement and fostering a culture of customer‑centric innovation.

Key Responsibilities

• Strategic Advisory: Build deep, trusted relationships with C‑suite and key decision makers, positioning yourself as the go‑to advisor for all brighthush initiatives.
• Success Planning: Craft and maintain detailed success roadmaps for each account, setting clear KPIs, milestones, and success metrics.
• Business Reviews: Conduct quarterly business reviews (QBRs) that highlight value delivery, ROI, and future opportunities, ensuring alignment with customer priorities.
• Issue Escalation & Resolution: Own the escalation process, working closely with engineering, product, and support to resolve incidents and prevent recurrence.
• Voice of Customer (VoC) & Insight Generation: Capture, analyze, and present customer insights to product and engineering teams, influencing feature development and product strategy.
• Data‑Driven Recommendations: Leverage analytics to identify under‑utilized features, propose optimization strategies, and support customers in achieving operational excellence.
• Growth Enablement: Partner with sales and marketing to identify expansion opportunities, develop account‑specific growth plans, and close upsell/cross‑sell deals.
• Team Leadership: Mentor junior success managers, facilitate knowledge sharing, and drive continuous improvement initiatives across the Customer Success organization.
• Travel & Collaboration: Travel up to 20% of the time to meet with key customers, attend industry events, and collaborate with global teams.

Essential Qualifications

• 5+ years of experience in Customer Success, Account Management, or Enterprise SaaS, with a proven track record of managing complex, high‑value accounts.
• Demonstrated ability to drive measurable outcomes such as retention, expansion, and customer satisfaction scores.
• Strong analytical mindset with experience using data to uncover insights and recommend actionable improvements.
• Excellent communication skills—both written and verbal—across all levels, including C‑suite executives.
• Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight, HubSpot) and data visualization tools (e.g., Tableau, Power BI).
• Experience in the mobility, retail, or automotive service sectors is highly desirable.

Preferred Qualifications

• Background in a fast‑growth, technology‑driven environment with exposure to digital transformation initiatives.
• Experience leading cross‑functional teams and driving product roadmap decisions based on customer feedback.
• Knowledge of electric‑vehicle infrastructure, smart retail automation, or connected payment ecosystems.
• Fluency in multiple languages and ability to work effectively in a global, multicultural setting.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for customer challenges and a relentless drive to deliver value.
• Strategic Thinking: Ability to see the big picture, align solutions with long‑term business goals, and anticipate future needs.
• Project Management: Proven track record of managing multiple initiatives simultaneously while meeting deadlines.
• Influence & Negotiation: Skilled at persuading stakeholders, negotiating contracts, and securing buy‑in for new initiatives.
• Data Literacy: Comfortable working with large datasets, extracting insights, and translating numbers into business impact.
• Adaptability: Thrives in a dynamic environment, quickly adjusting priorities and strategies as market conditions evolve.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the solutions we deliver. As a Senior Customer Success Manager, you will:

• Progress to a Director or VP of Customer Success role, overseeing a global portfolio of enterprise accounts.
• Lead cross‑functional initiatives that shape product strategy, influencing the roadmap for the next generation of mobility and retail solutions.
• Participate in executive‑level leadership programs, mentorship circles, and industry panels.
• Access continuous learning resources—online courses, certifications, and conferences—to stay at the forefront of customer success best practices.

Work Environment & Company Culture

brighthush is built on a foundation of collaboration, innovation, and inclusion. Our teams work in a hybrid model that balances remote flexibility with in‑person collaboration. We celebrate milestones, host hackathons, and encourage cross‑departmental projects that spark creativity. Our values—customer obsession, data‑driven decision making, and relentless improvement—are lived daily by every team member.

Compensation, Perks & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates and role responsibilities.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity or stock‑option plans to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, parental leave, and flexible work arrangements.
• Wellness programs, gym memberships, and mental health resources.
• Professional development budget for courses, certifications, and conference attendance.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is redefining the future of mobility and retail. You’ll work with cutting‑edge technology, collaborate with industry leaders, and have the opportunity to shape the customer experience for thousands of enterprises worldwide. Your expertise will directly influence product innovation, customer satisfaction, and the company’s strategic direction.

Ready to Make an Impact?

If you are a seasoned customer success professional with a passion for strategic partnership, data‑driven insights, and driving growth, we want to hear from you. Bring your expertise, curiosity, and leadership to brighthush and help us power the way the world moves.

Apply now and become a pivotal part of our journey to transform the future of mobility and retail.