Senior Customer Success Manager – Enterprise Workforce Transformation & AI‑Enabled Learning Solutions

About brighthush

At brighthush, we believe that skills are the engine of growth in a rapidly evolving world. Our mission is to empower every organization and every learner to turn constant change into continuous progress. By unifying learning, real‑time skills intelligence, and workforce insights, brighthush helps enterprises build a Skillforce—humans and AI working together to drive measurable business outcomes. With a global footprint and a portfolio of cutting‑edge AI‑native solutions, we are the partner of choice for Fortune 1000 companies and forward‑thinking mid‑market leaders alike.

Role Overview

The Senior Customer Success Manager (CSM) at brighthush is a strategic advisor, data‑driven storyteller, and cross‑functional orchestrator. You will partner with learning, talent, HR, and business leaders across our enterprise customer base to translate workforce priorities into actionable success plans that deliver tangible ROI. Your influence will shape the future of learning and skills development in an AI‑enabled ecosystem, ensuring that our customers not only adopt but thrive on the brighthush platform.

Key Responsibilities

• Strategic Customer Leadership: Act as a trusted advisor to senior leaders, aligning brighthush’s learning and skills capabilities with measurable business outcomes.
• Trusted Relationship Building: Cultivate deep relationships across customer organizations, including executive sponsors, and translate platform insights into strategic recommendations.
• Success Plan Ownership: Create, maintain, and evolve comprehensive customer success plans that include clear goals, milestones, success metrics, owners, and review cadences.
• Workforce Strategy Partner: Collaborate with customers to design skills‑based workforce strategies using brighthush’s learning, coaching, and skills intelligence tools to close critical capability gaps.
• Value Realization & Business Outcomes: Guide customers through implementation, launch, promotion, adoption, and continuous optimization of their learning programs.
• Data‑Driven Insight Generation: Analyze engagement, adoption, skills, and outcome data to uncover trends, produce actionable insights, and demonstrate value to operational and executive stakeholders.
• Business Review Leadership: Own outcome‑focused business reviews that assess progress against strategy, key performance measures, risks, opportunities, and next priorities.
• Retention & Expansion Champion: Proactively identify adoption barriers, risk signals, and churn opportunities, and coordinate mitigation plans.
• Cross‑Functional Orchestration: Serve as the customer advocate across Sales, Solutions, Product, Professional Services, Support, and other internal teams to drive coordinated execution.
• Customer Advocacy & Feedback Loop: Capture and communicate customer feedback, market insights, and product needs to inform prioritization and repeatable success practices.
• Thought Leadership: Stay current on digital learning, skills, AI, technology, and workforce trends, and apply relevant insights in customer conversations.

Essential Qualifications

• 8+ years of experience in Customer Success, account management, consulting, sales, or professional services within enterprise software, digital learning, talent, or HR technology.
• Proven track record managing a high‑volume portfolio of 30+ enterprise customers with a book of business up to $7 million.
• Demonstrated experience advising senior leaders and executives on learning, talent, workforce upskilling, and organizational transformation priorities.
• Deep understanding of digital learning, skills development, learning strategy, talent management, skills taxonomies, and competency development.
• Ability to interpret engagement, adoption, skills, and business outcome data and translate it into concise, compelling value stories and practical recommendations.
• Commercial acumen with a history of identifying growth signals, influencing account strategy, and supporting retention and expansion outcomes.
• Strong executive communication, consulting, facilitation, presentation, and relationship‑management skills.
• Effective project and stakeholder management with the ability to prioritize across a complex customer portfolio and deliver on commitments.
• Critical thinking, problem‑solving, and decision‑making skills that balance data with responsive, independent, and solution‑focused action.
• Adaptability to changing customer strategies, platform capabilities, team relationships, and organizational priorities.

Preferred Qualifications

• Experience with Salesforce CRM and ChurnZero or equivalent customer‑success platforms.
• Working knowledge of technology and developer skills, current AI trends, and their relevance to workforce development.
• Advanced proficiency in PowerPoint, Excel, Word, and Outlook.
• Experience working across distributed teams and engaging customers and internal stakeholders across ANZ.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Data Analytics & Insight Generation
• Customer‑Centric Mindset & Empathy
• Executive Presence & Influence
• Project Management & Prioritization
• Change Management & Adoption Enablement
• Collaboration & Cross‑Functional Teamwork
• Continuous Learning & Industry Awareness

Career Growth & Learning Opportunities

• Pathway to Director of Customer Success or Head of Enterprise Success within brighthush.
• Access to a global learning ecosystem, including AI‑driven skill development, leadership programs, and industry conferences.
• Mentorship from senior leaders and a culture that rewards innovation and impact.
• Opportunities to shape product roadmap and influence the future of workforce transformation.

Work Environment & Company Culture

• Inclusive, collaborative, and high‑energy workplace that values diversity of thought.
• Hybrid work model with flexible hours and remote‑first options.
• Culture of experimentation, continuous improvement, and data‑driven decision making.
• Employee resource groups, wellness programs, and community outreach initiatives.
• Regular town‑halls, hackathons, and cross‑team knowledge‑sharing sessions.

Compensation & Benefits

• Competitive base salary commensurate with experience and market benchmarks.
• Performance‑based bonus structure tied to customer success metrics and revenue growth.
• Equity participation program to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development stipend, tuition reimbursement, and Apply for this job