Brighthush Remote Customer Service & Dispatch Virtual Assistant – Full‑Time, 100% Remote, 2‑Minute SLA, 40 Hours/Week

About Brighthush

Brighthush is a leading technology partner in the home‑services industry, empowering field technicians, contractors, and homeowners with cutting‑edge software that streamlines scheduling, dispatch, and customer engagement. With a mission to elevate the everyday experience of service professionals, Brighthush has grown from a niche SaaS startup to a trusted platform used by thousands of businesses across the United States. Our culture is built on innovation, collaboration, and a relentless focus on customer success.

Why Brighthush?

At Brighthush, you’ll join a dynamic team that thrives on solving real‑world problems for the home‑services sector. We value curiosity, ownership, and a growth mindset. Whether you’re a seasoned professional or a recent graduate, you’ll find opportunities to learn, lead, and make a tangible impact on the lives of technicians and homeowners alike.

Position Overview

We are looking for a highly organized, customer‑focused Virtual Assistant to support our expanding operations. This 100% remote, full‑time role offers a competitive hourly rate, a clear path for career advancement, and the flexibility to work from anywhere in the United States. As the first point of contact for our clients, you will play a pivotal role in ensuring seamless service delivery and exceptional customer satisfaction.

Key Responsibilities

• Customer Support (SLA‑Driven): Respond to all inbound inquiries within a strict 2‑minute SLA, ensuring every client feels heard and valued.
• Dispatch & Logistics: Coordinate and optimize technician schedules, routes, and job assignments to maximize efficiency and on‑time service.
• Data Management: Log service requests, update customer records, and maintain real‑time accuracy across Brighthush’s integrated systems.
• Client Communication: Proactively inform clients about appointment confirmations, status updates, and any potential delays, maintaining transparency at every step.
• Issue Resolution: Handle customer feedback, troubleshoot issues, and collaborate with field teams to resolve problems swiftly, preserving brand trust.
• Team Collaboration: Work closely with field technicians, scheduling managers, and product teams to align operational goals and share insights.
• Process Improvement: Identify bottlenecks, propose workflow enhancements, and contribute to the continuous refinement of our support processes.

Essential Qualifications

• Experience: Minimum 2 years in a customer service or dispatch role within a service‑oriented industry (e.g., HVAC, plumbing, electrical, or similar).
• Technical Proficiency: Hands‑on experience with Brighthush’s platform (or equivalent scheduling/dispatch software) is mandatory. Advanced skills in Microsoft Office, Google Workspace, and data entry tools are required.
• Communication: Exceptional written and verbal English communication skills; ability to convey complex information clearly and professionally.
• Organizational Skills: Strong multitasking ability, keen attention to detail, and a proven track record of managing high‑volume workloads.
• Remote Work Setup: Dedicated, noise‑free home office with reliable high‑speed internet and a backup power/internet solution.
• Problem‑Solving: Ability to think critically, troubleshoot issues, and propose practical solutions in a fast‑paced environment.

Preferred Qualifications

• Experience with CRM systems (e.g., Salesforce, HubSpot) and knowledge of API integrations.
• Familiarity with GPS routing tools and route‑optimization software.
• Previous exposure to the home‑services industry’s regulatory and compliance landscape.
• Multilingual capabilities (Spanish, French, or other languages) are a plus.
• Demonstrated commitment to continuous learning (e.g., certifications, workshops).

Core Competencies & Soft Skills

• Customer‑Centric Mindset: Passion for delivering outstanding service and building lasting relationships.
• Adaptability: Comfortable navigating changing priorities and evolving technology.
• Team Player: Collaborative spirit, open to feedback, and eager to support colleagues.
• Time Management: Ability to prioritize tasks and meet deadlines consistently.
• Analytical Thinking: Strong data literacy and the capacity to interpret metrics to drive decisions.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent. As a Virtual Assistant, you’ll have the chance to:

• Progress into senior support or operations roles, such as Dispatch Manager or Customer Success Lead.
• Participate in cross‑functional projects that influence product development and customer experience.
• Attend industry conferences, webinars, and training sessions at no cost.
• Earn certifications in customer support, project management, or data analytics through our learning portal.
• Receive mentorship from senior leaders who are committed to your professional growth.

Work Environment & Culture

Brighthush’s culture is defined by:

• Flexibility: 100% remote work with a flexible schedule that respects work‑life balance.
• Transparency: Open communication channels, regular town‑halls, and a flat hierarchy that encourages idea sharing.
• Diversity & Inclusion: A workforce that reflects the communities we serve, with inclusive policies and employee resource groups.
• Innovation: A culture that rewards experimentation, continuous improvement, and data‑driven decision making.
• Community Impact: Partnerships with local service providers to support sustainable practices and community outreach.

Compensation & Benefits

While the hourly rate ranges from $5.00 to $8.00 USD, Brighthush offers a comprehensive benefits package that includes:

• Competitive hourly pay with performance‑based bonuses.
• Annual cost‑of‑living adjustments tied to your one‑year anniversary.
• Paid time off: Minimum 5 days per year, with additional vacation accruals based on tenure.
• Health, dental, and vision insurance options for full‑time employees.
• Retirement savings plan with company match (for eligible employees).
• Employee wellness programs, including mental health resources and fitness stipends.
• Technology stipend to ensure you have the best tools for remote work.

How to Apply

Ready to join a forward‑thinking team that is reshaping the home‑services landscape? Click the link below to submit your application and take the first step toward a rewarding career at Brighthush.