Senior Customer Success Manager – Europe – Accelerating Revenue Growth, Retention, and Customer Delight for brighthush

Welcome to brighthush – Where Security Meets Innovation

At brighthush, we are redefining what it means to secure software in the modern era. Our cloud‑native, AI‑driven platform empowers developers, security teams, and product leaders to ship code faster, safer, and with confidence. By automating the most tedious and repetitive security tasks, we free teams to focus on building great products while staying compliant and resilient.

Since our inception, thousands of organizations – from nimble startups to Fortune 500 giants – have trusted brighthush to audit, monitor, and manage open‑source dependencies, ensuring every line of code meets the highest security standards. With a founder who has driven millions of downloads per month and a funding round that surpassed $125 million, we are positioned to lead the security‑first movement worldwide.

Our mission is simple yet bold: make security effortless so teams can innovate without compromise. We combine cutting‑edge AI, real‑time vulnerability detection, and an intuitive developer experience to help teams ship code with confidence. brighthush is not just a tool; it’s a partner that grows with your organization, providing continuous insights, automated remediation, and a community of experts who share best practices.

Why brighthush?

• Impact‑Driven Culture – Every team member at brighthush has a direct influence on product evolution, customer success, and company growth.
• Fast‑Paced Innovation – We thrive in a startup environment where ideas are tested, iterated, and scaled quickly.
• Customer‑Obsessed Mindset – Our success is measured by the delight and retention of our customers, not just by revenue.
• Remote‑First with Global Reach – Work from anywhere while collaborating with a diverse, high‑performing team across Europe.
• Career Growth & Learning – Continuous learning programs, mentorship, and clear career pathways for ambitious professionals.

Role Overview

As the Senior Customer Success Manager for the European region, you will be the linchpin between our product, engineering, and sales teams and our most valuable asset – our customers. You will own the entire post‑sales journey, ensuring that each customer not only renews but also expands their engagement with brighthush. Your strategic insights will shape product roadmaps, influence sales tactics, and drive the overall health of our customer base.

In this role, you will:

• Serve as the primary advocate for our European customers, translating their needs into actionable product and service enhancements.
• Build and nurture long‑term relationships with security leads, engineering leads, and C‑suite executives across a diverse portfolio of SMB and mid‑market accounts.
• Drive adoption, usage, and expansion by orchestrating a seamless end‑to‑end customer journey—from onboarding to renewal.
• Collaborate cross‑functionally with Go‑to‑Market, Product, Engineering, and Professional Services to accelerate value realization.
• Leverage data and analytics to identify growth opportunities, mitigate churn risks, and inform strategic decision‑making.

Key Responsibilities

• Revenue & Growth Leadership – Meet and exceed renewal and upsell targets for SMB and mid‑market customers across Europe.
• Customer Relationship Management – Build deep, trust‑based relationships with security leads, engineering leads, and C‑suite executives.
• Lifecycle Management – Own the end‑to‑end customer journey: onboarding, adoption, health checks, renewal, and expansion.
• Cross‑Functional Collaboration – Partner with Go‑to‑Market, Product, Engineering, and Professional Services to accelerate adoption and deliver tailored solutions.
• Health & Renewal Management – Conduct quarterly health checks, identify churn risks, and develop mitigation plans.
• Feedback Loop Creation – Capture customer pain points and success stories to inform product development and marketing initiatives.
• Strategic Account Planning – Develop account plans that align with customer business objectives and brighthush’s growth strategy.
• Data‑Driven Decision Making – Leverage analytics to track NPS, churn, usage, and upsell metrics; present insights to leadership.
• Thought Leadership – Represent brighthush at industry events, webinars, and user groups to position the brand as a security thought leader.
• Process Optimization – Continuously refine customer success processes, tools, and playbooks to increase efficiency and scalability.

Essential Qualifications

• 5+ years of experience in a Customer Success or Renewals role within B2B SaaS, preferably in cybersecurity or a related field.
• Proven track record of consistently meeting or exceeding renewal and upsell quotas.
• Deep understanding of security workflows and the challenges faced by modern development teams.
• Strong communication skills—able to articulate complex concepts to technical teams and C‑suite executives.
• Proficiency with CRM and CS tools (e.g., Salesforce, Gainsight, HubSpot, Intercom).
• Fluency in English; additional European languages are a plus.
• Experience managing a portfolio of accounts with a mix of SMB and mid‑market customers.
• Demonstrated ability to work independently in a fast‑moving, remote‑first environment.

Preferred Qualifications

• Experience working with enterprise‑grade security solutions or compliance frameworks.
• Background in product management or technical consulting.
• Data‑analysis skills using SQL, Python, or advanced Excel.
• Track record of leading cross‑functional initiatives that drive customer success metrics.
• Experience with customer advocacy programs, community building, or user group facilitation.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and translate it into actionable plans.
• Customer Advocacy – Passion for championing the customer voice within the organization.
• Project Management – Skilled at coordinating multiple stakeholders and timelines.
• Analytical Mindset – Comfortable working with data to uncover trends and inform decisions.
• Adaptability – Thrive in a fast‑moving, ambiguous environment.
• Collaboration & Influence – Build consensus across product, engineering, sales, and support teams.
• Communication & Presentation – Articulate complex ideas clearly to both technical and non‑technical audiences.
• Empathy & Listening – Deeply understand customer pain points and translate them into solutions.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs with senior leaders across product, engineering, and sales.
• Access to industry conferences, webinars, and training courses to stay ahead of security trends.
• Clear career pathways from Customer Success Manager to Director of Customer Success and beyond.
• Regular performance reviews with actionable feedback and personalized growth plans.
• Opportunities to contribute to product strategy, roadmap decisions, and go‑to‑market initiatives.
• Cross‑functional project assignments that broaden your skill set and visibility.

Work Environment & Culture

Our remote‑first model means you can work from anywhere in Europe, but we also host quarterly in‑person retreats to strengthen team bonds and align on strategy. We celebrate diversity, inclusion, and a culture of psychological safety, where every voice is heard and valued. Expect:

• Flexible working hours to accommodate different time zones.
• Collaborative tools and a culture of transparency.
• Regular team‑building activities, both virtual and in‑person.
• A focus on work‑life balance, with generous vacation policies and mental health support.
• Inclusive hiring practices that value diverse perspectives.
• Community outreach and volunteer opportunities aligned with our mission.

Compensation, Perks & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior CS roles in Europe.
• Performance‑based bonuses tied to renewal, upsell, and NPS targets.
• Equity options to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance.
• Unlimited paid time off and flexible vacation policies.
• Professional development stipend and access to learning platforms.
• Wellness programs, including gym memberships and mental health resources.
• Annual company retreats and team‑building events.
• Technology stipend for home‑office setup and remote work tools.

How to Apply

Ready to make a tangible impact on the security posture of organizations across Europe? Join brighthush and help us build the future of secure software development. Submit your application through our careers portal or reach out directly to our recruiting team. We look forward to exploring how your expertise can elevate our customer success engine.