Senior Customer Success Manager – Europe – Driving Growth, Retention, and Customer Delight at brighthush
About brighthush
brighthush is a trailblazing cybersecurity SaaS platform that empowers development and security teams to ship faster, safer, and more efficiently. By eliminating the tedious, repetitive tasks that traditionally bog down security workflows, brighthush lets organizations focus on building great products while staying compliant and secure. Thousands of companies—from emerging startups to Fortune 500 enterprises—trust brighthush to discover, audit, and manage open‑source code, ensuring that every line of code meets the highest security standards.
Founded by a seasoned open‑source advocate with a track record of millions of downloads per month, brighthush has secured over $125 million in funding from top angels, venture capitalists, and industry leaders. Our mission is simple: make security effortless, so teams can innovate without compromise.
Why brighthush?
- Impact‑Driven Culture – Every team member at brighthush has a direct influence on product evolution, customer success, and company growth.
- Fast‑Paced Innovation – We thrive in a startup environment where ideas are tested, iterated, and scaled quickly.
- Customer‑Obsessed Mindset – Our success is measured by the delight and retention of our customers, not just by revenue.
- Remote‑First with Global Reach – Work from anywhere while collaborating with a diverse, high‑performing team across Europe.
- Career Growth & Learning – Continuous learning programs, mentorship, and clear career pathways for ambitious professionals.
Role Overview
As a Senior Customer Success Manager for the European region, you will be the linchpin between our product, engineering, and sales teams and our most valuable asset—our customers. You will own the entire post‑sales journey, ensuring that each customer not only renews but also expands their engagement with brighthush. Your strategic insights will shape product roadmaps, influence sales tactics, and drive the overall health of our customer base.
Key Responsibilities
- Revenue & Growth Leadership – Meet and exceed renewal and upsell targets for SMB and mid‑market customers across Europe.
- Customer Relationship Management – Build deep, trust‑based relationships with security leads, engineering leads, and C‑suite executives.
- Lifecycle Management – Own the end‑to‑end customer journey: onboarding, adoption, health checks, renewal, and expansion.
- Cross‑Functional Collaboration – Partner with Go‑to‑Market, Product, Engineering, and Professional Services to accelerate adoption and deliver tailored solutions.
- Health & Renewal Management – Conduct quarterly health checks, identify churn risks, and develop mitigation plans.
- Feedback Loop Creation – Capture customer pain points and success stories to inform product development and marketing initiatives.
- Strategic Account Planning – Develop account plans that align with customer business objectives and brighthush’s growth strategy.
- Data‑Driven Decision Making – Leverage analytics to track NPS, churn, usage, and upsell metrics; present insights to leadership.
Essential Qualifications
- 5+ years of experience in a Customer Success or Renewals role within B2B SaaS, preferably in cybersecurity or a related field.
- Proven track record of consistently meeting or exceeding renewal and upsell quotas.
- Deep understanding of security workflows and the challenges faced by modern development teams.
- Strong communication skills—able to articulate complex concepts to technical teams and C‑suite Apply for this job