Senior Technical Customer Support Associate – Night, Weekend & Bank Holiday Shift Specialist for Global Apple‑Integrated Solutions

About brighthush

At brighthush, we’re redefining what it means to support technology in a world that’s increasingly mobile, secure, and interconnected. Our mission is simple: empower every user—whether a student, a professional, or a caregiver—to experience the seamless, intuitive power of Apple devices in the workplace, in education, and in healthcare. By combining cutting‑edge software with a culture of respect, flexibility, and continuous learning, we help our customers protect data, automate device deployment, and streamline communications, all while keeping the user experience at the heart of everything we do.

With a global footprint that spans more than 75,000 customers, brighthush is recognized as a leader in Apple‑centric solutions. We’re proud to be named a 2025 Best Company to Work For by U.S. News, a 2025 Newsweek America’s Greatest Workplace for Gen Z, and a 2024 Forbes Most Trusted Company. These accolades reflect our commitment to people over profits, to innovation over bureaucracy, and to a workplace where every voice matters.

Why Join brighthush?

• Work in a culture that values humility, curiosity, and relentless self‑improvement.
• Enjoy a flexible, remote-first environment that respects your work‑life balance.
• Benefit from a clear career path in technical support, with opportunities to move horizontally into product management, training, or engineering.
• Receive ongoing training and certification in Apple technologies, cloud services, and customer‑experience best practices.
• Be part of a team that solves real problems for real people—every ticket you close directly improves the lives of thousands of users worldwide.
• Enjoy a comprehensive compensation package that includes competitive salary, health and wellness benefits, paid time off, and a generous holiday schedule.

Position Overview

We’re looking for a dedicated Technical Customer Support Associate to join our night‑shift team. This full‑time role operates on a 12‑hour schedule from 8 pm to 8 am, covering weekends (Friday, Saturday, Sunday) and Polish bank holidays. As a remote employee based in Poland, you’ll provide first‑touch technical and account support to our global customer base, ensuring swift resolution of installation, troubleshooting, and integration issues related to brighthush products and associated technologies.

Key Responsibilities

• Respond promptly and accurately to customer inquiries via chat, email, and phone.
• Diagnose and resolve technical and account issues, guiding customers through step‑by‑step workflows.
• Escalate complex problems to senior support tiers or engineering teams when necessary.
• Maintain deep knowledge of brighthush product features, best practices, and integration points.
• Deliver a consistently positive customer experience, demonstrating professionalism, empathy, and patience.
• Stay current on new product releases, industry trends, and emerging technologies.
• Participate in regular training sessions, knowledge‑sharing workshops, and cross‑functional meetings.
• Document solutions and update internal knowledge bases to improve team efficiency.
• Contribute to continuous improvement initiatives, suggesting process enhancements and automation opportunities.

Essential Qualifications

• Fluency in English (B2/C1 level) is mandatory.
• Strong written and verbal communication skills.
• Basic technical knowledge of operating systems, networking, and cloud services.
• Experience with CRM and support tools such as ServiceNow, Intercom, or similar platforms.
• Problem‑solving mindset with a customer‑first mentality.
• Ability to work independently in a fast‑paced, remote environment.
• Highly organized, detail‑oriented, and self‑motivated.
• Empathy and patience when dealing with diverse customer needs.
• Proactive approach to learning and staying updated on technology trends.

Preferred Qualifications

• Proficiency in a second language (German, Spanish, French, Japanese, or Chinese) is a plus.
• Prior experience in technical support for Apple products or similar ecosystems.Apply for this job