Senior Customer Success Manager – Fleet & Logistics SaaS Solutions – Drive Growth & Retention

About brighthush

brighthush is a trailblazer in the logistics and supply‑chain technology arena, empowering businesses worldwide to streamline operations, reduce costs, and unlock new levels of efficiency. With a portfolio of cutting‑edge SaaS products that span fleet management, route optimization, and real‑time analytics, brighthush is redefining how companies move goods, people, and information across the globe. Our mission is simple: unite people and technology to move the world. By fostering a culture of innovation, collaboration, and customer obsession, we help our partners navigate the complexities of modern logistics and stay ahead of the curve.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that values creativity, data‑driven decision making, and a relentless focus on customer success. We offer a dynamic, remote‑first environment that empowers you to work from anywhere in the United Kingdom while staying connected to a global network of experts. If you thrive in a fast‑paced, high‑impact setting and want to shape the future of fleet technology, brighthush is the place for you.

Position Overview

We are seeking an experienced Customer Success Manager with a deep understanding of fleet and logistics operations to lead the retention, expansion, and adoption of our flagship SaaS platform. In this role, you will partner with enterprise customers, guide them through their journey, and ensure they realize maximum value from our solutions. Your commercial acumen, stakeholder management skills, and passion for customer advocacy will be critical to driving growth and maintaining a high level of satisfaction across our portfolio.

Key Responsibilities

• Customer Retention & Expansion: Own the end‑to‑end customer lifecycle, from onboarding to renewal, ensuring a seamless experience that drives loyalty and upsell opportunities.
• Success Planning: Develop and execute tailored success plans that align with each customer’s business objectives, KPIs, and operational challenges.
• Product Adoption & Enablement: Champion product usage by conducting training sessions, creating adoption roadmaps, and collaborating with the product team to surface feature gaps.
• Stakeholder Management: Build and maintain strong relationships with C‑suite executives, fleet managers, and IT leads, acting as the primary point of contact for all strategic discussions.
• Data‑Driven Insights: Leverage analytics tools to monitor usage patterns, identify risks, and recommend proactive actions that mitigate churn.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Support to ensure a unified approach to customer success and continuous improvement.
• Voice of the Customer: Capture feedback, conduct satisfaction surveys, and translate insights into actionable product enhancements.
• Contract & Renewal Management: Lead renewal negotiations, ensuring alignment between customer expectations and contractual terms.
• Continuous Learning: Stay current on industry trends, emerging technologies, and regulatory changes that impact fleet and logistics operations.

Essential Qualifications

• Minimum 3–5 years of experience in Customer Success, Account Management, or a related field within the SaaS or logistics technology space.
• Proven track record of managing complex enterprise accounts, achieving high renewal rates, and driving expansion revenue.
• Strong commercial judgement with the ability to translate business metrics into actionable strategies.
• Deep understanding of fleet, transportation, or supply‑chain operations, including route planning, fuel management, and compliance.
• Excellent communication skills in English, both written and verbal, with the ability to present to senior stakeholders.
• Experience using customer success platforms (e.g., Gainsight, Totango) and CRM systems (e.g., Salesforce).
• Proficiency in data analysis tools (Excel, Power BI, Tableau) to derive insights from usage metrics.
• Self‑motivated, highly organized, and comfortable working in a remote, distributed team environment.

Preferred Qualifications

• Background in logistics, transportation management systems (TMS), or fleet management software.
• Experience with API integrations and data migration projects.
• Knowledge of industry standards such as ISO 9001, ISO 14001, or ISO 28000.
• Fluency in additional languages (e.g., Spanish, French, German) is a plus.
• Certified Customer Success Manager (CCSM) or similar credential.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and develop long‑term plans that align with business goals.
• Relationship Building: Skilled at building trust and rapport with diverse stakeholders.
• Problem Solving: Strong analytical mindset to diagnose issues and propose effective solutions.
• Project Management: Experience managing multiple initiatives simultaneously with clear timelines and deliverables.
• Adaptability: Comfortable navigating ambiguity and adjusting priorities in a fast‑moving environment.
• Customer‑Centric Mindset: Passion for delivering exceptional customer experiences and turning feedback into action.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Structured mentorship programs with senior leaders across product, sales, and engineering.
• Regular training sessions on the latest industry trends, emerging technologies, and best practices in customer success.
• Opportunities to lead cross‑functional initiatives, such as product roadmap workshops or customer advisory boards.
• Clear career pathways to senior Customer Success Manager, Director of Customer Success, or Head of Customer Experience roles.
• Participation in global conferences, webinars, and industry events to expand your network and knowledge base.

Work Environment & Culture at brighthush

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote‑first model means you can work from anywhere in the UK while staying connected through:

• Weekly virtual town halls with the executive team.
• Monthly hackathons and innovation challenges.
• Open‑door policy for ideas and feedback.
• Inclusive team-building activities, both virtual and in‑person during quarterly retreats.
• Commitment to work‑life balance, with flexible hours and generous paid time off.

Compensation, Perks & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary aligned with market benchmarks for mid‑level Customer Success roles in the UK.
• Performance‑based bonuses tied to customer retention, expansion, and satisfaction metrics.
• Equity options as part of the long‑term incentive plan.
• Comprehensive health and dental insurance.
• Unlimited paid time off and flexible working arrangements.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health resources.
• Annual company‑wide retreats and team‑building events.

How to Apply

If you are a proactive, customer‑focused professional with a passion for fleet technology and a proven ability to drive growth, we want to hear from you. Submit your application through the link below, and let’s explore how you can make a lasting impact at brighthush.

Apply to this role at brighthush

Join brighthush – Where Innovation Meets Customer Success

At brighthush, we believe that the future of logistics is built on strong relationships, data‑driven insights, and relentless pursuit of excellence. As a Customer Success Manager, you will be at the forefront of this transformation, ensuring our customers not only succeed but thrive. If you’re ready to take your career to the next level and help shape the next generation of fleet solutions, apply today and become part of a team that moves the world forward.