Senior Remote Customer Success Manager – AI‑Driven Healthcare Solutions, East Coast – Champion Clinical Impact & Drive Adoption at brighthush

About brighthush

brighthush is a trailblazer at the intersection of artificial intelligence and medical imaging. Founded in 2016, we have partnered with world‑class hospitals, leading radiology departments, and frontline clinicians to deliver AI solutions that accelerate diagnosis, streamline workflows, and ultimately elevate patient outcomes. Our culture is built on agility, data‑driven insight, and a relentless focus on impact. With a global footprint and a remote‑first mindset, we empower healthcare professionals to harness the full potential of AI and data.

Why brighthush?

At brighthush, we believe technology should serve people, not the other way around. Our mission is simple: to make medical imaging faster, more accurate, and more accessible for clinicians worldwide. As a Remote Customer Success Manager based on the East Coast, you will be the linchpin that connects our groundbreaking AI products with the clinicians who rely on them every day. You’ll help shape the future of healthcare by ensuring our customers achieve measurable success and by feeding real‑world insights back into our product roadmap.

Role Overview

In this high‑impact role, you will own the end‑to‑end customer journey for a portfolio of key accounts. You will partner with product, engineering, data science, and clinical teams to translate customer needs into actionable product enhancements, while simultaneously driving adoption, satisfaction, and revenue growth. Your work will directly influence the quality of patient care across the globe.

Key Responsibilities

• Customer Advocacy & Relationship Management – Serve as the primary advocate for each customer, building trust with key stakeholders such as radiologists, department heads, and hospital executives. Develop deep, consultative relationships that position you as a trusted advisor.
• Onboarding & Implementation Leadership – Partner with our technical and product teams to orchestrate seamless onboarding for new clients, ensuring they are up and running quickly and efficiently. Create onboarding playbooks, conduct training sessions, and monitor early adoption metrics.
• Strategic Account Planning – Develop and execute account plans that align with each customer’s clinical goals, identifying opportunities for expansion and upsell. Use data‑driven insights to forecast growth and prioritize high‑value initiatives.
• Data‑Driven Value Demonstration – Collect, analyze, and present performance metrics that showcase the ROI of brighthush’s AI solutions, turning raw data into compelling stories. Build dashboards, run A/B tests, and produce case studies that highlight clinical impact.
• Cross‑Functional Collaboration – Act as the bridge between customers and internal teams (Product, Data, AI, and Engineering), ensuring that user feedback translates into tangible product enhancements. Facilitate regular syncs, sprint demos, and feedback loops.
• Research & Insight Generation – Initiate and support research projects that validate our technology’s impact on clinical workflows, publishing findings that reinforce our value proposition. Collaborate with academic partners and industry bodies to co‑author white papers.
• Continuous Improvement & Feedback Loop – Monitor customer health scores, churn risk, and satisfaction metrics, proactively addressing issues before they become problems. Implement proactive outreach strategies and escalation plans.
• Thought Leadership & Community Building – Represent brighthush at industry conferences, webinars, and user groups, positioning our solutions as the gold standard in AI‑assisted imaging. Build a community of practice among our customers to share best practices.

Essential Qualifications

• Bachelor’s degree in a quantitative field (Science, Engineering, Data Analytics, or related discipline).
• Minimum of 4 years of experience in Customer Success, Customer‑Facing Analytics, Project Management, or a similar role within a high‑tech or SaaS environment.
• Proven track record of managing complex stakeholder relationships and driving customer adoption to measurable outcomes.
• Strong analytical mindset with the ability to interpret large datasets, identify trends, and translate findings into actionable insights.
• Excellent verbal and written communication skills in English, with the ability to craft clear, persuasive narratives for both technical and non‑technical audiences.
• Tech‑savvy mindset: comfortable discussing algorithmic concepts, data pipelines, and AI performance metrics with engineering teams.
• Self‑starter who thrives in a fast‑paced, remote, and cross‑functional environment.

Preferred Qualifications

• Master’s degree (MSc) in a related field.
• Experience in a SaaS high‑tech or startup setting with an agile development culture.
• Background in medical imaging, radiology, or clinical workflows.
• Research experience, particularly in healthcare analytics or AI validation studies.
• Executive‑level communication experience, engaging with C‑suite or senior medical leadership.
• Prior involvement in data analytics or business intelligence projects.

Skills & Competencies

• Strategic Thinking – Ability to see the big picture while managing day‑to‑day tasks.
• Problem Solving – Creative, data‑driven solutions to complex customer challenges.
• Project Management – Proven ability to juggle multiple initiatives, meet deadlines, and deliver results.
• Collaboration – Comfortable working with cross‑functional teams across product, engineering, and data science.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and outcomes.
• Adaptability – Thrive in a rapidly evolving environment, pivoting priorities as needed.
• Communication – Clear, concise, and persuasive communication in both written and verbal formats.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs pairing you with senior leaders in product, data science, and clinical operations.
• Access to industry conferences, workshops, and certification courses in AI, healthcare analytics, and customer success.
• Rotational opportunities across product, data, and strategy teams to broaden your skill set.
• Clear career pathways from Customer Success Manager to Senior Manager, Director, or VP of Customer Success.
• Regular performance reviews with actionable feedback and personalized growth plans.

Work Environment & Culture

brighthush’s culture is built on transparency, collaboration, and a relentless focus on impact. Even though you’ll be working remotely from the Eastern United States, you’ll feel part of a vibrant, global team:

• Weekly virtual town halls and cross‑departmental “innovation sprints.”
• Open‑door leadership policy – leaders are just a Slack message away.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Flexible work hours that respect personal life while ensuring team alignment.
• Annual “Impact Day” where teams showcase projects that directly improved patient care.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:

• Competitive base salary aligned with market benchmarks for remote Customer Success roles in the East Coast region.
• Performance‑based bonuses tied to customer satisfaction, adoption metrics, and revenue growth.
• Equity: Stock options for all full‑time employees, allowing you to share in brighthush’s long‑term success.
• Comprehensive medical, dental, and vision coverage for you and your dependents.
• Flexible time off policy with unlimited vacation days, subject to manager approval and business needs.
• 401(k) plan with company match to support your long‑term financial goals.
• Life insurance, short‑term and long‑term disability coverage.
• Professional development stipend and reimbursement for relevant certifications or conferences.
• Opportunity to directly influence medical care and improve patient outcomes – a unique, purpose‑driven reward.

How to Apply

Ready to make a tangible difference in healthcare while advancing your career in a dynamic, AI‑powered environment? Submit your resume and a brief cover letter outlining why you’re the ideal fit for brighthush’s Customer Success team. We look forward to exploring how your expertise can help us empower clinicians worldwide.

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