Senior Customer Success Manager – Global Blockchain & Web3 Compliance Lead – Championing Client Success, Driving Revenue Growth, and Shaping Digital Asset Security at brighthush

About brighthush

brighthush stands at the cutting edge of the digital asset revolution, blending deep financial acumen with pioneering technology to deliver world‑class blockchain compliance solutions. Our mission is simple yet ambitious: empower every stakeholder in the crypto ecosystem—whether a fintech startup, a regulated exchange, a law‑enforcement agency, or a sovereign treasury—to operate with confidence, transparency, and full regulatory alignment. By marrying advanced machine‑learning analytics with a robust, scalable platform, we give our clients the power to trace, investigate, and neutralize illicit activity across the entire cryptocurrency value chain.

Why the Blockchain & Web3 Landscape Matters

The blockchain ecosystem is no longer a niche experiment; it is a global financial engine that processes billions of dollars in value every day. As regulators tighten oversight, market participants demand greater transparency, and the public’s trust hinges on demonstrable compliance, the need for reliable, real‑time monitoring tools has never been more critical. brighthush is uniquely positioned to meet this demand, offering a suite of solutions that combine cutting‑edge technology with seasoned expertise in finance, technology, and regulatory compliance.

Why Join brighthush?

Located in the heart of New York and supported by vibrant hubs in Singapore, Bangalore, and London, brighthush brings together a powerhouse of talent with a collective background spanning the most respected names in finance, technology, and regulatory compliance. With more than $27 million in funding from leading venture partners, we are on a rapid growth trajectory. At brighthush, ambition meets opportunity, and every team member can shape the future of blockchain compliance.

Position Overview

As the Senior Customer Success Manager, you will be the primary advocate for our clients, ensuring they receive maximum value from our solutions. You will partner closely with product, sales, and engineering teams to translate customer needs into actionable roadmaps, while driving adoption, retention, and revenue growth. This role demands a blend of strategic thinking, operational excellence, and a passion for building lasting relationships in the fast‑moving web3 ecosystem.

Key Responsibilities

• Client Champion: Serve as the main point of contact for key accounts, fostering trust and acting as the voice of the customer within brighthush.
• Strategic Advisory: Collaborate with product leadership to prioritize feature requests and enhancements that align with client objectives.
• Trusted Advisor Relationships: Build and maintain deep connections with account stakeholders, executive sponsors, and cross‑functional partners.
• Solution Delivery: Oversee the end‑to‑end implementation of our monitoring platform, ensuring timely, high‑quality delivery that meets or exceeds expectations.
• Performance Reporting: Communicate progress on monthly and quarterly initiatives to both internal teams and external stakeholders.
• Account Metrics: Forecast, track, and analyze key performance indicators such as usage, renewal rates, and upsell opportunities.
• Continuous Improvement: Own the process of identifying and executing on new requests, thereby enhancing departmental and organizational reputation.
• Client Satisfaction: Deliver exceptional day‑to‑day service, proactively addressing concerns and ensuring a seamless client experience.
• Usage Analysis: Monitor and interpret client usage patterns to uncover insights and recommend optimizations.
• Sales Collaboration: Partner with the sales team to onboard new clients and nurture existing relationships, driving upsell and expansion.
• Upsell Leadership: Identify and execute on revenue‑generating opportunities within the existing customer base.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and client events, positioning the company as a thought leader in blockchain compliance.
• Cross‑Functional Alignment: Work with marketing to develop case studies, whitepapers, and success stories that showcase client achievements.
• Risk Management: Identify potential churn risks and develop mitigation plans to preserve long‑term revenue streams.

Essential Qualifications

• Minimum of 3 years of proven account management experience in a B2B SaaS environment.
• Deep understanding of compliance, web3, or blockchain domains.
• Experience working in an early‑stage startup setting, navigating ambiguity and rapid change.
• Track record of successful upselling, backed by strong relationship and people‑management skills.
• Fluent in English, with excellent written and verbal communication abilities.
• High emotional intelligence, exceptional organization, and the ability to prioritize effectively.
• Resilience and composure under pressure, with a proactive problem‑solving mindset.

Preferred Qualifications

• Background in financial services, law enforcement, or regulatory technology.
• Experience with enterprise‑scale SaaS deployments and multi‑stakeholder engagement.
• Knowledge of data privacy regulations (GDPR, CCPA) and how they intersect with blockchain analytics.
• Proficiency in data visualization tools such as Tableau or Power BI to present insights to executives.
• Previous involvement in product roadmap discussions or feature prioritization.

Core Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding client experiences and turning feedback into action.
• Strategic Vision: Ability to see the big picture and translate it into concrete, measurable goals.
• Analytical Acumen: Strong quantitative skills to interpret usage data, forecast trends, and recommend improvements.
• Cross‑Functional Collaboration: Proven ability to work seamlessly with product, engineering, sales, and marketing teams.
• Communication Excellence: Clear, concise, and persuasive communication tailored to technical and non‑technical audiences.
• Project Management: Expertise in planning, executing, and monitoring projects to meet deadlines and budgets.
• Adaptability: Comfortable in a fast‑paced, evolving environment where priorities shift quickly.
• Leadership Presence: Ability to influence senior stakeholders and drive consensus across the organization.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a culture of continuous learning and advancement. You will have access to:

• Mentorship from senior leaders who have navigated the intersection of finance, technology, and compliance.
• Regular training programs covering the latest in blockchain technology, regulatory frameworks, and customer success best practices.
• Cross‑departmental projects that broaden your skill set and expose you to new facets of the business.
• Clear promotion pathways—from Customer Success Manager to Senior Manager, Director, and beyond—based on performance and impact.
• Equity participation that aligns your success with the company’s long‑term growth.
• Access to industry conferences, workshops, and online courses to keep you at the forefront of the field.

Work Environment & Culture

brighthush thrives on a culture that values innovation, collaboration, and well‑being. Our teams work in a hybrid model that balances in‑office collaboration with flexible remote work. We celebrate diversity, encourage open dialogue, and prioritize mental health through regular wellness initiatives and team‑building events. Every employee is empowered to bring their authentic self to work and to contribute ideas that shape our products and processes.

Compensation & Benefits

While specific figures vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Industry‑leading base salary commensurate with market rates.
• Performance‑based bonuses tied to individual and company milestones.
• Generous equity grants that provide upside as the company scales.
• Comprehensive health, dental, and vision insurance plans.
• Flexible paid time off, including paid parental leave and mental health days.
• Continuous learning stipend and access to conferences, workshops, and online courses.
• Well‑being programs such as on‑site fitness memberships, meditation sessions, and nutrition counseling.
• Team‑building retreats and regular social events to foster camaraderie.

How to Apply

If you are a proactive, customer‑focused professional with a passion for technology and compliance, we invite you to apply for the Senior Customer Success Manager role at brighthush. Please submit your resume and a cover letter outlining why you are the ideal candidate for this position. We look forward to learning how you can help us shape a safer, more transparent world of digital assets.

Ready to Shape the Future of Blockchain Compliance?

As our Senior Customer Success Manager, you will play a pivotal role in ensuring our clients thrive, our products evolve, and our mission to secure the digital economy is realized. Bring your expertise, curiosity, and drive to a team that values innovation, collaboration, and impact. Apply today and help us build a safer, more transparent world of digital assets.