Senior Customer Success Manager – Healthcare AI & Data Analytics – Remote, Full Time – brighthush

About brighthush

brighthush is a trailblazing AI‑driven healthcare technology company that transforms patient engagement and care management through intelligent, data‑centric solutions. Our mission is to empower clinicians, payers, and patients with actionable insights, seamless workflows, and personalized care pathways that improve outcomes and reduce costs. With a rapidly growing portfolio of AI‑powered tools, we partner with hospitals, health systems, and community clinics across the United States to deliver measurable value in a highly regulated environment.

At brighthush, we believe that technology should amplify human expertise, not replace it. Our culture is built on curiosity, collaboration, and a relentless focus on customer success. We celebrate diversity, encourage continuous learning, and reward innovation. Whether you’re a seasoned professional or a rising star, you’ll find a supportive environment where your ideas matter and your career can flourish.

Why This Role Matters

As a Senior Customer Success Manager, you will be the linchpin between our cutting‑edge AI platform and the healthcare organizations that rely on it. You’ll guide clients through the entire lifecycle—from onboarding and adoption to optimization and expansion—ensuring they extract maximum value from our solutions. Your expertise will directly influence patient outcomes, operational efficiency, and the long‑term success of our partners.

Key Responsibilities

• Client Relationship Stewardship: Serve as the primary point of contact for a portfolio of high‑value healthcare accounts, building trust and fostering long‑term partnerships.
• Strategic Onboarding & Implementation: Lead cross‑functional teams (engineering, product, data science, and support) to deliver seamless deployments, customized integrations, and rigorous training programs.
• Data‑Driven Success Planning: Leverage BI tools and advanced analytics to monitor usage, identify adoption gaps, and recommend data‑backed improvement initiatives.
• Proactive Issue Resolution: Anticipate challenges, coordinate rapid response, and ensure timely resolution of technical or operational issues while maintaining high customer satisfaction scores.
• Health‑IT & Compliance Advocacy: Maintain deep knowledge of HIPAA, HITECH, and other relevant regulations, ensuring all client interactions and data handling practices are compliant.
• Growth & Expansion: Identify upsell and cross‑sell opportunities, collaborate with sales and product teams to tailor solutions that meet evolving client needs.
• Thought Leadership & Feedback Loop: Act as a conduit between clients and our product roadmap, capturing insights that shape future releases and feature enhancements.
• Team Collaboration & Mentorship: Mentor junior success staff, share best practices, and contribute to a culture of continuous improvement.

Essential Qualifications

• Minimum 4 years of experience in customer success, account management, or implementation roles within the healthcare or technology sectors.
• Proven track record of managing complex, multi‑stakeholder engagements and delivering measurable business outcomes.
• Strong analytical skills with proficiency in spreadsheet modeling, SQL, and BI platforms such as Tableau, Power BI, or Looker.
• Hands‑on experience with Electronic Health Record (EHR) systems (e.g., Epic, Cerner, Allscripts) and familiarity with interoperability standards (FHIR, HL7).
• Deep understanding of HIPAA, patient privacy regulations, and data security best practices.
• Excellent written and verbal communication skills, capable of translating technical concepts to non‑technical audiences.
• Demonstrated ability to work independently in a remote, distributed environment while maintaining strong collaboration with cross‑functional teams.
• Experience with large language models (LLMs) or generative AI technologies is highly desirable.

Preferred Qualifications & Skills

• Advanced degree in Health Informatics, Computer Science, Business Administration, or a related field.
• Project management certification (PMP, Agile, or similar) and experience leading multi‑phase implementation projects.
• Proficiency in Python, R, or other data‑science languages for exploratory data analysis.
• Experience with cloud platforms (AWS, Azure, GCP) and data‑engineering pipelines.
• Strong stakeholder management skills, with a history of influencing executive leadership.
• Passion for continuous learning—evidence of recent certifications or courses in AI, data analytics, or healthcare technology.

What You’ll Bring to the Table

• Customer‑Centric Mindset: A genuine desire to help clients succeed and a knack for turning challenges into opportunities.
• Strategic Vision: Ability to see the big picture while managing day‑to‑day details, aligning client goals with brighthush’s product roadmap.
• Technical Fluency: Comfortable navigating complex healthcare IT ecosystems and translating technical jargon into actionable insights.
• Analytical Rigor: Data‑driven decision making, with a focus on metrics such as Net Promoter Score (NPS), Customer Health Score, and adoption rates.
• Collaboration & Influence: Skilled at building consensus across engineering, product, sales, and support teams to deliver holistic solutions.
• Adaptability: Thrives in a fast‑paced, evolving environment where priorities shift and new technologies emerge.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured mentorship programs with senior leaders in product, engineering, and sales.
• Annual learning stipend covering conferences, workshops, and online courses.
• Internal knowledge‑sharing sessions featuring industry experts, data scientists, and regulatory specialists.
• Clear advancement pathways—from Senior Customer Success Manager to Director of Customer Success, and beyond into executive roles.
• Cross‑functional project assignments that broaden your skill set and expose you to new facets of the business.

Work Environment & Culture

brighthush is a fully remote organization, empowering you to work from anywhere in the United States. We provide a robust virtual collaboration ecosystem, including:

• High‑speed VPN access, secure file sharing, and real‑time communication tools (Slack, Teams, Zoom).
• Flexible work hours to accommodate different time zones and personal commitments.
• Regular virtual town halls, team‑building events, and informal “coffee chat” sessions to foster community.
• Inclusive culture that celebrates diverse perspectives and encourages open dialogue.

Compensation & Benefits

We offer a competitive base salary range of $80,000 – $100,000 per year, commensurate with experience and qualifications. In addition, you’ll receive:

• Performance‑based bonuses tied to customer success metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) plan with company match.
• Paid time off (PTO) and paid holidays.
• Unlimited personal days to support work‑life balance.
• Wellness stipend and access to mental‑health resources.
• Equity or stock‑option opportunities for eligible employees.

How to Apply

If you’re ready to make a tangible impact on patient care, drive adoption of AI‑powered solutions, and grow your career in a dynamic, mission‑driven environment, we want to hear from you. Submit your application through the link below and join the brighthush team in shaping the future of healthcare.