Strategic Customer Success Manager – Spanish Market & B2B SaaS Engagement Lead at brighthush

About brighthush

brighthush is a trailblazing HR technology firm that empowers organizations to unlock the full potential of their workforce. By harnessing cutting‑edge personality, motivation, and learning‑ability analytics, we help companies predict talent performance and fulfillment with unprecedented precision. Our solutions are trusted by leading enterprises across Europe, and our mission is to make talent management smarter, faster, and more human.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, fast‑growing team that is redefining the future of HR. We celebrate curiosity, data‑driven decision making, and a culture of continuous learning. Our remote‑first approach gives you the flexibility to work from anywhere in Spain—whether you’re in Barcelona, Madrid, or another vibrant city—while still enjoying the camaraderie of a global community.

Position Overview

We are seeking an energetic and analytical Customer Success Manager – Spanish Market to become the voice of our Spanish‑speaking clients. In this role, you will own the entire customer lifecycle, from seamless onboarding to proactive engagement, ensuring that our clients achieve maximum value from our B2B SaaS platform. Your passion for people, combined with a data‑centric mindset and fluency in Spanish and English, will help us drive adoption, retention, and revenue growth.

Key Responsibilities

• Customer Onboarding & Enablement: Design and execute a structured onboarding journey that accelerates time‑to‑value for new clients. Create training materials, host live demos, and collaborate with the Product team to refine onboarding flows.
• Adoption & Engagement: Monitor product usage metrics, identify adoption gaps, and develop targeted engagement plans. Leverage AI tools such as ChatGPT, Claude, and Gemini to deliver personalized support and insights.
• Renewal & Upsell Management: Build strong relationships with key stakeholders, conduct quarterly business reviews, and identify upsell opportunities that align with client goals.
• Customer Advocacy: Gather feedback through surveys, interviews, and usage data to inform product enhancements. Champion the customer voice in cross‑functional meetings.
• Data‑Driven Reporting: Create dashboards and reports that track NPS, churn, renewal rates, and other CS metrics. Present findings to senior leadership and recommend actionable improvements.
• Collaboration: Work closely with Sales, Marketing, Product, and Support teams to ensure a unified customer experience.

Essential Qualifications

• Minimum 2 years of experience in Customer Success, Account Management, or a customer‑facing B2B SaaS role.
• Proven track record of managing end‑to‑end customer journeys and driving adoption.
• Strong analytical skills with the ability to interpret data and translate insights into action.
• Native Spanish speaker with fluent English communication skills.
• Comfortable using AI and automation tools to enhance customer interactions.
• Excellent written and verbal communication, presentation, and negotiation skills.

Preferred Qualifications

• Experience in the HR tech or recruitment consulting space.
• Knowledge of personality and motivation assessment tools.
• Experience with CRM and CS platforms such as Salesforce, HubSpot, Gainsight, or similar.
• Background in data visualization tools (Tableau, Power BI, Looker).
• Previous remote work experience with a distributed team.

Core Skills & Competencies

• Customer‑centric mindset with a passion for building lasting relationships.
• Strategic thinking and the ability to translate business goals into actionable plans.
• Proficiency in using AI chatbots and virtual assistants to streamline support.
• Strong project management skills, capable of juggling multiple accounts simultaneously.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Team player who thrives in cross‑functional collaboration.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Mentorship from senior leaders in Customer Success and Product.
• Regular training on the latest AI technologies, data analytics, and SaaS best practices.
• Opportunities to lead cross‑functional projects and influence product roadmap decisions.
• Clear career ladder: Customer Success Manager → Senior Customer Success Manager → Director of Customer Success.
• Annual performance bonuses tied to customer satisfaction and retention metrics.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and innovative culture. We value:

• Transparency: Open communication channels across all levels.
• Flexibility: Remote work with flexible hours to support work‑life balance.
• Continuous Learning: Access to online courses, conferences, and internal knowledge sharing.
• Community: Regular virtual coffee chats, hackathons, and team‑building events.
• Diversity & Inclusion: A commitment to creating a welcoming environment for all backgrounds.

Compensation & Benefits

Competitive salary range: EUR 50,000 – 70,000 per year, commensurate with experience. In addition to base pay, you will receive:

• Performance‑based bonuses.
• Health and dental insurance coverage.
• Flexible spending account for wellness and professional development.
• Generous paid time off and holiday schedule.
• Stock‑option program to share in the company’s success.
• Remote work stipend and equipment allowance.

How to Apply

If you are a proactive, data‑driven professional who thrives on building strong client relationships and driving product adoption, we want to hear from you. Click the link below to submit your application and join the brighthush team.

Apply to this role at brighthush

Conclusion

At brighthush, you will be at the forefront of transforming how organizations understand and develop their talent. Your expertise will directly impact our clients’ success and shape the future of HR technology. If you are ready to bring your passion for customer success, data analytics, and AI innovation to a vibrant, growth‑oriented environment, apply today and help us light up the path to brighter talent futures.