Senior Customer Success Manager – Healthcare Enterprise Solutions & SaaS Implementation Lead – Driving Customer Success & Digital Transformation at brighthush

About brighthush

brighthush is more than a SaaS platform; it’s a catalyst for a smarter, more humane workplace. By marrying cutting‑edge artificial intelligence with human‑centric design, we empower organizations worldwide to manage people, finances, and operations with unprecedented clarity and agility. Our mission is simple yet profound: help teams unlock their full potential so they can focus on what truly matters—delivering value, fostering innovation, and creating a brighter tomorrow.

Why brighthush is the Place to Grow Your Career

When you step into brighthush, you’ll experience a culture that thrives on integrity, empathy, and shared enthusiasm. We celebrate curiosity, courage, and the relentless pursuit of excellence. Our people are our greatest asset, and we invest in their growth, well‑being, and long‑term success. Whether you’re building smarter solutions, supporting customers, or shaping inclusive workspaces, you’ll find purpose, impact, and a community that truly cares.

Key Highlights

• Fast‑growing SaaS company with a global footprint
• Innovative AI‑driven platform for people, money, and agent management
• Commitment to diversity, equity, and inclusion at every level
• Flexible work model that balances in‑office collaboration with remote autonomy
• Comprehensive learning and development programs
• Competitive compensation, equity, and performance‑based bonuses

Position Overview

We’re seeking a seasoned Senior Customer Success Manager to lead our Healthcare portfolio. In this role, you will serve as the trusted bridge between our professional services, product teams, and our high‑value healthcare clients. Your mission: ensure that every customer not only achieves but exceeds their business objectives through the strategic use of our platform.

Core Responsibilities

• Portfolio & Relationship Management: Own a portfolio of enterprise healthcare accounts, acting as the primary point of contact for executive stakeholders and operational teams.
• Strategic Advisory: Translate business goals into actionable success plans, aligning platform capabilities with customer roadmaps.
• Product Strategy & Adoption: Serve as the customer voice in product discussions, championing feature requests and adoption initiatives.
• Escalation & Issue Resolution: Partner with client PMs and executive leadership to triage, prioritize, and resolve high‑impact issues.
• Success Planning & Metrics: Design and execute tailored success plans, defining KPIs, risk indicators, and growth opportunities.
• SaaS Implementation Oversight: Guide clients through implementation phases, ensuring best‑practice methodology and timely delivery.
• Advocacy & Engagement: Foster two‑way communication, keep customers informed of platform updates, and cultivate strong references for sales.
• Cross‑Functional Collaboration: Work closely with Professional Services, Product Management, Sales, and Engineering to deliver a seamless customer experience.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and user groups, sharing insights and best practices.
• Data‑Driven Decision Making: Leverage analytics to monitor adoption, identify churn risks, and recommend proactive interventions.

Essential Qualifications

• Minimum 5+ years of experience managing large enterprise client relationships in the healthcare industry.
• 5+ years in customer success, sales, or software consulting roles.
• Proven track record with SaaS platforms, ideally with experience in brighthush, brighthush, brighthush, or similar.
• Strong functional domain knowledge in Healthcare Financials and Supply Chain.
• Demonstrated ability to build executive‑level relationships and influence cross‑functional teams.
• Excellent verbal and written communication skills, with experience leading meetings and hosting webinars.
• Bachelor’s degree or equivalent work experience; business or technical degree preferred.
• Willingness to travel up to 30% of the time.

Preferred Qualifications

• Experience with Human Resources, Benefits, Payroll, General Ledger, Accounts Payable/Receivable, Procurement, or Inventory modules.
• Hands‑on experience with brighthush product suite, including HCM, Payroll, Financials, and Supply Chain for Healthcare.
• Prior exposure to large‑scale SaaS implementations and change management.
• Strong analytical mindset with the ability to translate data into actionable insights.

Skills & Competencies

• Strategic thinking and problem‑solving at an enterprise level.
• Exceptional stakeholder management and influence skills.
• Proficiency in CRM and customer success platforms (e.g., Gainsight, Totango).
• Data literacy: comfortable with SQL, Excel, and data visualization tools.
• Project management experience, including Agile and Waterfall methodologies.
• Adaptability and resilience in a fast‑paced, evolving environment.
• Passion for continuous learning and staying ahead of industry trends.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to accelerate. As a Senior Customer Success Manager, you’ll have the opportunity to:

• Progress to Director or VP of Customer Success, shaping strategy for the entire organization.
• Transition into Product Management or Professional Services leadership roles.
• Lead cross‑functional initiatives that influence product roadmap and go‑to‑market strategy.
• Earn industry certifications (e.g., Certified Customer Success Manager, PMP, or SAFe).
• Participate in mentorship programs, both as a mentee and a mentor, fostering a culture of knowledge sharing.

Work Environment & Culture

brighthush thrives on collaboration, transparency, and a shared commitment to impact. Our hybrid model offers:

• 50% in‑office or on‑site with customers, the rest remote—tailored to your personal and team needs.
• Open office spaces, flexible work hours, and a culture that values work‑life balance.
• Regular town‑hall meetings, hackathons, and innovation challenges that keep the energy high.
• A culture of psychological safety where ideas are welcomed and constructive feedback is the norm.
• Community outreach programs that allow employees to give back and make a tangible difference.

Compensation & Benefits

While specific figures vary by location and experience, brighthush offers a competitive total compensation package that includes:

• Base salary range: $119,500 – $179,300 USD (Boston) or $108,200 – $192,200 USD (other U.S. locations)
• Performance‑based bonuses and equity grants
• Health, dental, vision, and life insurance
• 401(k) with company match
• Generous paid time off, parental leave, and wellness programs
• Continuous learning stipend and conference travel support
• Employee assistance program and mental health resources

Our Commitment to Inclusion

brighthush is an equal‑opportunity employer that celebrates diversity and inclusion. We welcome applicants of all backgrounds, including veterans and individuals with disabilities. If you require accommodations during the hiring process, please contact [email protected].

How to Apply

Ready to make a difference? Submit your application through our careers portal or click the link below. We’re excited to learn how your experience and passion align with our mission.

Apply Today! Submit Your Application

Ready to Make a Difference?

If you’re passionate about empowering healthcare organizations to thrive, and you thrive in a fast‑paced, collaborative environment, we’d love to hear from you. Join brighthush and help us create brighter workdays for our customers, our teams, and the world.