Senior Customer Success Manager – Healthcare Technology & Population Health – Brighthush

About Brighthush

Brighthush is a trailblazing healthcare technology company that empowers payers, providers, and health plans to thrive in the era of value‑based care. By delivering data‑driven, cloud‑native solutions that streamline population health, quality improvement, and risk adjustment, we help our clients transform patient outcomes while optimizing financial performance. Our mission is simple: to make high‑quality, affordable care the standard, not the exception.

At Brighthush, we believe that people are the heart of everything we do. Our culture is built on collaboration, curiosity, and a relentless focus on impact. Whether you’re a seasoned industry veteran or an ambitious newcomer, you’ll find a supportive environment that encourages learning, innovation, and career growth.

Why Join Brighthush?

When you become part of Brighthush, you’ll be working with a team of passionate professionals who are dedicated to reshaping the future of healthcare. We offer:

• Competitive Compensation – A base salary that reflects your experience and expertise, complemented by performance‑based bonuses.
• Comprehensive Benefits – Medical, dental, vision, life insurance, short‑term and long‑term disability, and a 401(k) plan with company match.
• Work‑Life Balance – Generous paid time off, flexible work arrangements, and a culture that values family and personal well‑being.
• Career Development – Structured learning paths, mentorship programs, and opportunities to lead cross‑functional initiatives.
• Impactful Work – Directly influence the success of healthcare organizations, improve patient outcomes, and drive measurable business results.

Role Overview

As a Senior Customer Success Manager at Brighthush, you will be the trusted partner for a portfolio of healthcare clients, including health plans, large provider organizations, and managed care entities. Your mission is to ensure that each client fully realizes the value of Brighthush’s platform, achieves their strategic goals, and experiences continuous improvement in population health and quality metrics.

You will blend deep industry knowledge, product fluency, data analysis, and proactive communication to guide clients through adoption, optimization, and expansion of our solutions. Your influence will extend beyond day‑to‑day interactions to shaping product enhancements, informing strategic initiatives, and driving cross‑team collaboration.

Key Responsibilities

• Client Relationship Management – Build and nurture long‑term partnerships with assigned clients, understanding their business objectives and aligning Brighthush solutions to meet those goals.
• Strategic Consulting – Act as a consultative advisor, translating complex healthcare challenges into actionable, data‑driven strategies that leverage Brighthush’s platform capabilities.
• Performance Analysis – Monitor client adoption, usage patterns, and key performance indicators; identify risks, opportunities, and areas for improvement.
• Account Health & Growth – Drive proactive outreach, conduct regular check‑ins, and facilitate business reviews that highlight value, gather feedback, and uncover upsell or cross‑sell opportunities.
• • Product Evangelism – Champion Brighthush’s product suite, delivering training sessions, webinars, and on‑site workshops to ensure clients are fully equipped to use the platform.
• • Issue Resolution & Escalation – Investigate client inquiries, coordinate with Product, Implementation, and Provider Engagement teams, and ensure timely resolution of any challenges.
• • Feedback Loop – Capture client insights, translate them into product enhancement requests, and collaborate with the Product team to prioritize features that benefit the broader customer base.
• • Documentation & Reporting – Maintain accurate records of client interactions, decisions, risks, and action items in our CRM and project management tools.

Essential Qualifications

• Bachelor’s degree in Health Administration, Business, or a related field, or equivalent experience.
• Minimum of four years of progressive experience in healthcare administration, technology, or a client‑facing role within the healthcare ecosystem.
• Strong foundational knowledge of value‑based care, population health, quality programs, and risk adjustment, including familiarity with HEDIS, Medicare Stars, and CMS-HCC models.
• Proven ability to work with diverse healthcare stakeholders such as health plans, independent physician associations (IPAs), management services organizations (MSOs), and large health systems.
• Demonstrated skill in learning new healthcare software, analyzing product usage data, and translating insights into practical recommendations.
• Excellent written and verbal communication skills, with the ability to lead client conversations, present data, and articulate complex concepts clearly.
• Strong analytical mindset, problem‑solving aptitude, and the capacity to adapt to changing priorities while driving action across cross‑functional teams.
• Willingness to travel for client meetings as needed and collaborate with colleagues across multiple time zones.

Preferred Qualifications

• Experience in a SaaS customer success or account management role within the healthcare technology space.
• Direct exposure to quality programs such as HEDIS or Medicare Stars, or risk adjustment models like CMS-HCC.
• Experience with data visualization tools (e.g., Tableau, Power BI) and advanced Excel skills.
• Background in project management or change management within a healthcare setting.

Core Skills & Competencies

• Client‑centric mindset with a passion for delivering exceptional service.
• Strategic thinking and the ability to translate business objectives into actionable plans.
• Data‑driven decision making and proficiency in interpreting complex metrics.
• Strong stakeholder management and influence skills, especially when working without direct authority.
• Adaptability, resilience, and a proactive approach to problem solving.
• Team collaboration, with a track record of working effectively across Product, Implementation, and Marketing teams.
• Technical aptitude for quickly mastering new software platforms and workflows.

Career Growth & Development

At Brighthush, your career trajectory is designed to evolve with your ambitions. As a Senior Customer Success Manager, you will:

• Lead high‑impact projects that shape the future of our platform and influence industry standards.
• Mentor junior team members, sharing best practices and fostering a culture of continuous learning.
• Progress into leadership roles such as Customer Success Director, Head of Client Success, or even product strategy positions.
• Participate in cross‑functional initiatives, including product roadmap planning, go‑to‑market strategy, and global expansion efforts.
• Access to a robust learning ecosystem, including industry certifications, internal workshops, and external conferences.

Work Environment & Culture

Brighthush is a remote‑first organization that values flexibility, autonomy, and collaboration. Our culture is defined by:

• Inclusive teamwork that celebrates diverse perspectives and encourages open dialogue.
• A focus on impact, where every team member’s contributions directly influence client outcomes and company growth.
• Transparent communication from leadership, ensuring that everyone understands the company’s vision and their role in achieving it.
• A commitment to employee well‑being, with resources for mental health, wellness programs, and community building.

Compensation & Perks

We offer a competitive total compensation package that reflects your experience, expertise, and the value you bring to Brighthush:

• Base Salary – Ranges from $85,000 to $120,000 annually, commensurate with qualifications and experience.
• Performance Bonus – Discretionary bonus potential based on individual and company performance.
• 401(k) Plan – Company match to help you build a secure financial future.
• Health & Wellness – Comprehensive medical, dental, vision, life insurance, and short‑term/long‑term disability coverage.
• Paid Time Off – Generous vacation policy, sick leave, and personal days to support work‑life balance.
• Professional Development – Reimbursement for certifications, conferences, and training courses.
• Employee Recognition – Regular awards and acknowledgments for outstanding contributions.

How to Apply

If you are ready to join a forward‑thinking organization that is redefining healthcare outcomes, we encourage you to apply today. Bring your expertise, enthusiasm, and a desire to make a difference, and become a pivotal part of Brighthush’s success story.

We look forward to exploring how your unique skills and vision can help us continue to empower healthcare organizations worldwide.