Senior Customer Success Manager & Indirect Tax Cloud Solutions Architect – Driving Global Client Growth, Adoption, and Long‑Term Success at brighthush

About brighthush

brighthush is a trailblazer in the tax technology arena, delivering cloud‑native solutions that empower businesses to navigate the most intricate indirect tax landscapes with confidence and clarity. With a presence in over 70 countries and a vibrant community of more than 26,000 tax professionals, we fuse deep regulatory expertise with cutting‑edge technology to help our clients achieve compliance, operational excellence, and strategic advantage. Our mission is simple yet powerful: transform the way organizations manage tax by turning complexity into clarity and risk into opportunity.

Why brighthush is the Destination for Forward‑Thinking Professionals

At brighthush, success is a partnership. Our culture is built on five core pillars that guide every decision and interaction:

• Obsess over Customers – We put client needs at the center of everything we do.
• Compete to Win – We strive for excellence and celebrate bold achievements.
• Challenge Your Thinking – Continuous improvement and curiosity drive our innovation.
• Act Fast / Learn Fast – Rapid iteration and agile learning keep us ahead of the curve.
• Stronger Together – Collaboration, diversity, and inclusion are the engines of our success.

We are committed to fostering an inclusive environment where every voice is heard, every idea is valued, and every employee has the opportunity to grow.

Flexibility & Work‑Life Balance

Our Flex My Way program offers flexible work arrangements, including the ability to work from anywhere for up to eight weeks per year. We also provide generous vacation policies, mental health days, and a suite of resources designed to support your well‑being and help you thrive both personally and professionally.

Career Development & Growth

Through our Grow My Way learning platform, you’ll have access to a curated library of courses, certifications, and mentorship programs that prepare you for tomorrow’s challenges. We invest in your professional journey, ensuring you can lead, innovate, and thrive in an AI‑enabled future.

Industry‑Competitive Benefits

Our comprehensive benefits package includes health, dental, vision, disability, and life insurance, a 401(k) plan with company match, tuition reimbursement, fitness reimbursement, and more. We also support your financial well‑being with flexible spending accounts, health savings accounts, and a robust employee stock purchase plan.

Social Impact & Community Engagement

brighthush is dedicated to making a positive impact. Employees receive two paid volunteer days per year, access to pro‑bono consulting projects, and opportunities to contribute to ESG initiatives through our Social Impact Initiative.

Role Overview

As a Senior Customer Success Manager & Indirect Tax Cloud Solutions Architect, you will be the trusted advisor for a portfolio of concierge and advisory clients. Your mission is to ensure that each client fully realizes the value of our suite of tax technology solutions, driving adoption, retention, and growth. You will act as the bridge between our clients’ strategic objectives and the capabilities of our cloud platform, ensuring that every interaction delivers measurable business outcomes.

Key Responsibilities

• Client Partnership & Success Planning – Collaborate with clients to define success metrics, develop tailored success plans, and guide them through the entire lifecycle of our solutions.
• Education & Enablement – Design and deliver educational programs, workshops, and webinars that deepen client knowledge and accelerate ROI.
• Health Monitoring & Issue Escalation – Use data analytics tools (e.g., Gainsight, Salesforce) to monitor usage patterns, identify risk indicators, and proactively address concerns.
• Growth & Upsell Opportunities – Identify commercial opportunities, recommend enhancements, and collaborate with the commercial team to drive revenue expansion.
• Cross‑Functional Collaboration – Work closely with Sales, Professional Services, Product, and Engineering to align client needs with product roadmaps and delivery plans.
• Reporting & Insight Sharing – Prepare and present business reviews, market intelligence, and competitive analysis to internal stakeholders and executive leadership.
• Process & Tool Optimization – Continuously refine customer success processes, adopt new technologies, and share best practices across the organization.

Essential Qualifications

• Minimum 8 years of professional experience, with at least 3 years in a customer success or account management role.
• Deep knowledge of indirect tax regulations, compliance, and technology solutions.
• Bachelor’s degree required; Master’s degree or equivalent preferred.
• Proficiency in Salesforce and other CRM platforms.
• Experience with SaaS implementations and ERP integrations.
• Strong business acumen, excellent communication, and problem‑solving skills.
• Willingness to travel up to 25% of the time.

Preferred Qualifications

• Experience in a global tax consulting environment.
• Knowledge of cloud delivery models and data security best practices.
• Certifications in tax, finance, or project management.
• Track record of driving customer retention and expansion.

Skills & Competencies

• Strategic Thinking – Ability to translate business goals into actionable success plans.
• Relationship Building – Proven skill in establishing trust and rapport with C‑suite executives.
• Analytical Insight – Strong data literacy to interpret usage metrics and derive insights.
• Project Management – Experience managing multiple concurrent initiatives with cross‑functional teams.
• Adaptability – Thrives in a fast‑paced, evolving environment.
• Communication – Exceptional written and verbal communication skills.

Career Growth & Learning Opportunities

At brighthush, your career path is defined by your ambition and performance. As a Senior Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a broader portfolio and shaping strategy.
• Lead cross‑functional initiatives that influence product development and go‑to‑market strategies.
• Mentor junior team members, fostering a culture of continuous improvement.
• Participate in global leadership programs and industry conferences to expand your network and expertise.

Work Environment & Culture

Our hybrid model blends the flexibility of remote work with the collaboration of in‑office hubs. You’ll join a diverse, high‑performing team that values transparency, innovation, and a shared commitment to customer success. We celebrate achievements, encourage experimentation, and reward results.

Compensation & Benefits

While specific compensation varies by location, the total cash compensation range for this role is competitive and includes base salary, performance incentives, and a comprehensive benefits package. In addition to standard health and retirement plans, you’ll enjoy:

• Flexible vacation and paid time off policies.
• Two company‑wide mental health days per year.
• Access to the Headspace app and wellness resources.
• Tuition reimbursement and professional development funds.
• Employee stock purchase plan and incentive programs.
• Comprehensive insurance coverage (health, dental, vision, disability, life).
• Commuter benefits and relocation assistance where applicable.

How to Apply

Ready to make a real‑world impact by helping clients navigate the complexities of indirect tax while driving growth for brighthush? Submit your application today and join a team that is redefining the future of tax technology.