Senior Customer Success Manager – Industrial Cybersecurity & Digital Transformation – Remote (brighthush)

About brighthush

brighthush is a pioneering cybersecurity company that protects the most critical industrial and manufacturing ecosystems across the United States. From smart factories to global supply‑chain logistics, we empower our clients to safeguard their assets, maintain regulatory compliance, and accelerate digital transformation—all while keeping security at the core. Our mission is simple yet ambitious: deliver world‑class protection that is as intuitive as it is impenetrable.

Why brighthush?

At brighthush, security is not a feature—it's the foundation of everything we do. Our culture thrives on collaboration, continuous learning, and an unwavering focus on customer success. As a remote‑first organization, we give our teams the freedom to work from anywhere while fostering a strong sense of community through virtual town halls, hackathons, and cross‑functional projects. If you thrive in a fast‑paced, high‑impact environment and want to make a tangible difference in the world’s most complex industrial environments, brighthush is the place for you.

Position Overview

We are looking for an experienced Senior Customer Success Manager – Industrial Cybersecurity Solutions to become the trusted partner for our post‑sale industrial and manufacturing clients. In this role, you will own the entire customer lifecycle—from onboarding through renewal—ensuring that our solutions are fully adopted, delivering measurable value, and uncovering opportunities for expansion. This is a strategic, relationship‑driven position—no ticket‑based support, just deep, consultative engagement.

Key Responsibilities

• Post‑Sale Relationship Ownership: Serve as the primary point of contact for all post‑implementation activities, building lasting relationships with C‑suite executives, IT leads, and operational managers.
• Onboarding & Alignment: Conduct comprehensive onboarding alignment sessions with new customers, ensuring that all stakeholders understand the value proposition, success metrics, and roadmap.
• Adoption & Engagement Monitoring: Track usage analytics, identify adoption gaps, and proactively recommend best practices to maximize ROI.
• Risk Identification & Escalation: Detect technical or operational risks early, coordinate with our security operations team, and communicate mitigation plans to customers.
• Growth & Expansion Partnership: Work closely with Sales to identify upsell and cross‑sell opportunities, develop expansion plans, and secure stakeholder buy‑in.
• Executive Business Reviews: Lead quarterly business reviews (QBRs) with executive stakeholders, presenting performance dashboards, threat insights, and strategic recommendations.
• Renewal & Forecasting Support: Collaborate with the Renewals team to prepare renewal proposals, forecast revenue, and ensure a smooth renewal process.
• Feedback Loop: Gather structured customer feedback, translate insights into product enhancements, and advocate for customer needs within the product roadmap.

Essential Qualifications

• Minimum of 5 years in Customer Success, Account Management, or Technical Account Management roles.
• Proven experience managing enterprise or industrial customers, preferably in manufacturing, logistics, or critical infrastructure.
• Strong communication skills with the ability to articulate complex technical concepts to both technical teams and executive leadership.
• Track record of identifying and capitalizing on growth and expansion opportunities.
• Comfortable navigating multi‑stakeholder environments and aligning diverse priorities.
• Highly organized, proactive, and adept at managing multiple accounts simultaneously.
• Familiarity with cybersecurity, network security, or technical environments.
• Willingness to travel occasionally for customer meetings and industry events.

Preferred (Not Required)

• Experience working within manufacturing or industrial settings.
• Background in cybersecurity or infrastructure operations.
• Experience leading executive business reviews.
• Experience supporting renewals and forecasting.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Customer‑Centric Mindset: Passion for delivering exceptional value and building trust.
• Data‑Driven Decision Making: Comfortable using analytics to drive insights and recommendations.
• Collaboration: Works seamlessly with Sales, Product, Security Operations, and Engineering.
• Adaptability: Thrives in a rapidly evolving industry and can pivot quickly.
• Leadership: Influences without authority and mentors junior team members.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a team of managers and shaping the customer experience strategy.
• Transition into Product Management or Security Operations, leveraging your deep customer insights.
• Participate in leadership development programs, including executive coaching and cross‑functional projects.
• Earn certifications such as Certified Customer Success Manager (CCSM), CISSP, or PMP to enhance your professional profile.

Work Environment & Culture

brighthush is a remote‑first organization that values flexibility, transparency, and innovation. Our culture is defined by:

• Inclusive Collaboration: Virtual team meetings, open communication channels, and a culture of psychological safety.
• Continuous Learning: Monthly knowledge‑sharing sessions, access to industry conferences, and a generous budget for professional development.
• Impact‑Driven Projects: Your work directly influences the security posture of critical industrial assets.
• Work‑Life Balance: Flexible PTO, remote work, and a results‑oriented approach.

Compensation & Benefits

We offer a competitive total rewards package designed to attract top talent and reward high performance:

• Base Salary: $95,000 – $120,000 USD, commensurate with experience.
• Variable Compensation: 10%–20% target bonus, 85% base / 15% variable structure.
• Health & Wellness: Comprehensive medical, dental, and vision coverage.
• Retirement: 401(k) plan with company match.
• Paid Time Off: Unlimited PTO policy to support work‑life balance.
• Remote Flexibility: Work from anywhere in the United States.
• Professional Development: Stipend for certifications, courses, and conferences.
• Additional Perks: Quarterly team virtual events, wellness programs, and a culture of recognition.

How to Apply

If you are a strategic, customer‑focused professional ready to lead the next wave of cybersecurity innovation for industrial clients, we want to hear from you. Submit your application through our careers portal and join a team that is redefining security in the manufacturing and industrial sectors.

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.