Senior Customer Success Manager – Japanese & Korean Language Specialist (Remote) – Accelerating Enterprise Adoption, Retention, and Revenue Growth on brighthush’s Global Collaboration Platform

About brighthush

brighthush is more than a cloud‑native collaboration platform; it is a global movement that redefines how teams create, share, and thrive together. With a mission to empower every organization—regardless of size, industry, or geography—to unlock the full potential of its people, we deliver secure, flexible, and lightning‑fast digital workspaces that scale with ambition. Millions of users worldwide already experience the transformative power of our platform, and we are on a relentless pursuit of innovation, fueled by a vibrant community of bold visionaries, relentless problem‑solvers, and passionate creators. At brighthush, technology amplifies human potential; it never replaces it.

Our “Virtual First” philosophy blends the autonomy of a distributed workforce with the power of human connection. Every brighthush team member enjoys the freedom to work from anywhere while staying deeply connected to colleagues, customers, and the broader ecosystem. This culture of trust, autonomy, and collaboration fuels our rapid growth and keeps us at the forefront of the modern workplace revolution.

Industry Landscape & Why brighthush Matters

The global collaboration market is projected to exceed $30 billion by 2028, driven by the shift to hybrid work, the need for real‑time data sharing, and the growing demand for secure, compliant communication tools. Companies are looking for platforms that not only bring teams together but also embed AI, analytics, and automation to accelerate decision‑making. brighthush sits at the intersection of these trends, offering a unified workspace that integrates chat, file sharing, project management, and AI‑powered insights—all within a single, secure environment.

In this fast‑moving landscape, customer success is the linchpin that turns a product into a partner. Our customers rely on us to help them navigate complex digital transformations, achieve measurable ROI, and stay ahead of regulatory changes. As a Senior Customer Success Manager, you will be the bridge between our technology and the business outcomes our clients seek.

Your Impact as a Senior Customer Success Manager

In this remote, high‑impact role, you will be the trusted advisor for a portfolio of Japanese and Korean enterprise accounts. You will own the entire post‑sale journey, ensuring that each customer not only adopts but fully realizes the value of brighthush’s platform. Your strategic guidance will drive retention, expansion, and ultimately, net revenue growth.

Key Responsibilities in Detail

• Strategic Account Management – Build deep, trust‑based relationships across the entire customer organization, from IT administrators to C‑suite executives. Conduct quarterly business reviews, identify growth opportunities, and develop customized adoption roadmaps.
• Customer Strategy Ownership – Set priorities, develop adoption roadmaps, and proactively address risks to ensure long‑term partnership success. Own the renewal process, including early renewal planning, risk mitigation, and negotiation of commercial terms.
• Technical Fluency – Master the brighthush platform, security features, configuration options, integrations, and governance policies. Translate complex technical concepts into clear, actionable guidance for customers.
• Use‑Case Development – Translate customer needs into practical use cases, recommend best practices, and deliver actionable insights to internal teams. Own the creation of playbooks that can be replicated across accounts.
• Strategic Engagements – Lead product education sessions, Success Business Reviews, and value‑based renewal discussions that tie platform capabilities to tangible business outcomes.
• Cross‑Functional Collaboration – Partner with Sales, Product, Support, Legal, Finance, and other teams to align on account strategy, remove technical and commercial blockers, mitigate renewal risks, and identify expansion opportunities.
• Voice of the Customer – Use customer feedback, usage data, and business context to prioritize actions, represent customer needs, and contribute to repeatable playbooks and best practices.

Essential Qualifications & Experience

• 4+ years of experience in B2B SaaS Customer Success, Account Management, Solutions Consulting, or a comparable customer‑facing role.
• Proven track record of driving product adoption, delivering measurable business value, and managing ongoing customer relationships.
• Strong commercial acumen with the ability to own renewal processes, conduct early renewal planning, and negotiate commercial terms.
• Technical aptitude and curiosity – comfortable learning new SaaS products, configurations, and customer environments.
• Exceptional relationship‑building skills across all levels of an organization, with a focus on Japanese and Korean markets.
• Analytical mindset – ability to use customer insights, usage data, and business context to assess health, identify risks, and recommend solutions.
• Self‑starter who can navigate ambiguity, prioritize actions, and move customer plans forward with minimal supervision.
• Bachelor’s degree or equivalent practical experience.
• Fluent in spoken and written Japanese (business level) and Korean (business level). Proficient in English for global collaboration.
• Willingness to travel to Japan, Korea, and occasionally internationally for customer visits and company events.

Preferred Qualifications & Bonus Skills

• Experience owning or contributing to customer renewals and retention, with documented examples of risk mitigation and successful renewal outcomes.
• Background managing strategic customer relationships with multiple stakeholders and complex decision‑making processes, ideally in Japan or Korea.
• Proficiency in developing and presenting executive business reviews that link product adoption to business value.
• Experience working with channel partners and navigating partner‑led customer relationships.
• Familiarity with CRM, customer‑success, health‑scoring, or renewal‑management systems, and experience using usage data or ROI analysis to guide retention and growth.
• Exposure to multiple SaaS products and an interest in generative AI and related technologies.

Core Competencies & Soft Skills

• Customer‑centric mindset with a passion for delivering exceptional experiences.
• Strategic thinking and execution across technical and business domains.
• Strong communication and presentation skills in Japanese, Korean, and English.
• Data‑driven decision making – comfortable interpreting dashboards, usage metrics, and health scores.
• Collaboration across cross‑functional teams and ability to influence without authority.
• Adaptability – thrive in a fast‑moving, evolving environment.
• AI fluency – leverage AI tools responsibly to enhance decision making and workflow efficiency.

Career Path & Growth Opportunities

At brighthush, your career path is as dynamic as our product. As a Senior Customer Success Manager, you will have the chance to:

• Progress to Director of Customer Success or Customer Success Leadership roles.
• Lead cross‑regional initiatives, shaping the customer experience for the entire Asia‑Pacific region.
• Participate in global leadership programs, mentorship, and continuous learning workshops.
• Contribute to product roadmap discussions, ensuring customer needs drive future innovation.
• Earn certifications in SaaS customer success, product management, and AI‑powered analytics.
• Attend international conferences, hackathons, and industry summits to stay ahead of market trends.

Learning & Development at brighthush

We believe that continuous learning fuels both personal growth and company success. Our learning ecosystem includes:

• Monthly AI & product deep‑dive sessions led by product experts.
• Quarterly leadership workshops focused on strategy, influence, and cross‑functional collaboration.
• Access to an internal knowledge base, community forums, and peer‑to‑peer coaching.
• Annual budget for external conferences, courses, and certifications.
• Mentorship programs pairing senior leaders with high‑potential talent.

Culture & Work Environment

brighthush is built on a foundation of trust, autonomy, and collaboration. Our “Virtual First” model means:

• Remote work is the default, with flexible schedules that respect deep focus and personal commitments.
• Core collaboration hours are designed to maximize cross‑team interaction while minimizing unnecessary meetings.
• Regular virtual town halls, team gatherings, and on‑demand workspaces keep the community connected.
• We celebrate diversity, inclusion, and belonging, ensuring every voice is heard and valued.
• Continuous learning is embedded – from AI workshops to industry conferences, we invest in your growth.
• Our leadership practices transparent communication, open feedback loops, and a shared sense of purpose.

Compensation & Benefits Overview

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• Generous paid time off, parental leave, and flexible sick leave policies.
• Professional development budget, including conferences, courses, and certifications.
• Wellness programs, mental health resources, and a supportive employee assistance program.
• Remote work stipend to help you create an optimal home‑office environment.
• Access to cutting‑edge collaboration tools and AI‑powered productivity suites.

AI Fluency & Responsible Innovation

AI is a core part of how we work at brighthush. We expect our team members to:

• Own – Use AI responsibly, protecting data and ensuring the quality of your outputs.
• Experiment – Explore new AI capabilities and apply them to improve workflows.
• Leverage – Use AI to enhance thinking, increase efficiency, and amplify impact.
• Learn – Stay current on emerging AI tools and share insights with the team.

Travel & Availability

While the role is remote, you will be expected to travel approximately 5‑10% of the year (2‑3 days per quarter) for customer visits in Japan and Korea, as well as occasional international off‑sites and sales kick‑offs.

How to Apply

If you’re ready to join a forward‑thinking, customer‑centric organization that values innovation, autonomy, and impact, we’d love to hear from you. Submit your application through our careers portal and let’s explore how you can help shape the future of work at brighthush.