Senior Customer Success Manager – LATAM Market Expansion & Partner Enablement – Driving Sustainable Growth for brighthush – Empowering Financial Institutions Across Latin America

About brighthush

brighthush is a trailblazing fintech platform that is redefining how financial institutions connect with the global market. With a robust, agent‑first brokerage infrastructure, we empower thousands of broker‑dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges to launch and scale trading applications effortlessly. Our open‑source API ecosystem is trusted by more than 10 million brokerage accounts across 40 countries, and our developer community continuously refines our award‑winning, developer‑friendly tools.

Operating from a distributed, collaborative environment that spans the Americas, Europe, Asia, and Africa, brighthush is on a mission to democratize financial services for everyone. Backed by over $400 million in funding from top‑tier investors, our team of 400+ professionals thrives on curiosity, empathy, and accountability.

Role Overview

As a Senior Customer Success Manager – LATAM at brighthush, you will be the frontline champion for our B2B partners in Latin America. You will guide them from initial onboarding through renewal, ensuring they achieve their business objectives while fully leveraging our platform’s capabilities. Reporting directly to the Director of Success, you will play a pivotal role in scaling brighthush’s presence in the LATAM market and driving partner satisfaction, retention, and growth.

In this role, you will blend strategic thinking with hands‑on execution, becoming the trusted advisor that partners rely on to navigate the complexities of the fintech landscape. Your influence will shape product roadmaps, marketing initiatives, and operational processes, ensuring that brighthush remains the partner of choice for financial institutions across Latin America.

Key Responsibilities

• Partner Relationship Stewardship: Serve as the primary point of contact for enterprise clients, nurturing long‑term relationships with key stakeholders across the customer lifecycle.
• Customer Advocacy: Champion the voice of the customer within brighthush, translating partner needs into actionable insights for product, marketing, and operations teams.
• Lifecycle Management: Own the full post‑signature journey—onboarding, activation, expansion, and renewal—ensuring a seamless experience that drives adoption and value realization.
• Strategic Planning: Collaborate with partners to forecast growth, set shared goals, and develop success strategies that align with their go‑to‑market plans.
• Risk Mitigation: Continuously assess relationship health, identify potential risks (commercial, operational, or strategic), and implement proactive mitigation plans.
• Feature Adoption & Enablement: Drive adoption of new and existing brighthush features, providing training, best‑practice guidance, and success stories that illustrate tangible ROI.
• Cross‑Functional Collaboration: Work closely with Product, Sales, and Broker‑Dealer teams to influence roadmap priorities and ensure partner needs are reflected in platform enhancements.
• Reporting & Analytics: Deliver quarterly business reviews (QBRs) and executive reports that align partner goals with platform outcomes, using data to illustrate success metrics.
• Continuous Improvement: Identify opportunities for process optimization within brighthush, proposing solutions that enhance partner experience and operational efficiency.
• Ad‑hoc Projects: Take on additional responsibilities as assigned, demonstrating flexibility and a willingness to support brighthush’s growth initiatives.

Essential Qualifications

• 4–6 years of experience in a customer success or account management role, preferably within fintech or SaaS environments.
• Proven track record of managing relationships with enterprise‑scale clients, driving retention and expansion.
• Strong understanding of SaaS business models, API integration, and cloud‑native architecture.
• Experience in the broker‑dealer or broader financial services ecosystem is highly desirable.
• Fluency in Spanish and English, with excellent written and verbal communication skills.
• Ability to work independently in a remote setting, self‑managing time and priorities while maintaining high accountability.
• Comfortable collaborating across time zones, including U.S. Eastern and Pacific hours.
• Demonstrated passion for brighthush’s mission to democratize financial services.
• Strong analytical mindset, capable of interpreting data to drive decision‑making.
• Team player who thrives in a fast‑paced, high‑growth environment.

Preferred Qualifications

• Startup mindset with experience scaling customer success functions in a high‑growth environment.
• Prior exposure to international B2B clients, especially within Latin America.
• Experience working with cross‑functional teams to influence product roadmaps.
• Knowledge of regulatory frameworks affecting financial services in LATAM markets.

Skills & Competencies

• Customer‑Centricity: Deep empathy for partner challenges and a relentless focus on delivering value.
• Strategic Thinking: Ability to align partner objectives with brighthush’s product vision.
• Communication: Clear, concise, and persuasive communication across all stakeholder levels.
• Problem Solving: Creative, data‑driven approach to resolving complex issues.
• Project Management: Skilled at coordinating multiple initiatives simultaneously.
• Adaptability: Comfortable navigating ambiguity and driving results in a dynamic environment.
• Tech Savvy: Comfortable with API documentation, integration workflows, and technical troubleshooting.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You will have access to:

• Mentorship from senior leaders across product, engineering, and business development.
• Regular learning sessions on fintech trends, regulatory updates, and emerging technologies.
• Opportunities to lead cross‑functional initiatives that shape the future of our platform.
• Clear career pathways—from Customer Success Manager to Director of Success, and beyond into product or strategy roles.
• Annual hackathons and innovation challenges that encourage creative problem‑solving.
• Access to industry conferences, webinars, and certification programs at no cost.

Work Environment & Culture

brighthush thrives on a culture of openness, collaboration, and continuous improvement. Our distributed team spans the globe, yet we maintain a strong sense of community through:

• Weekly virtual town halls and team‑building events.
• Transparent decision‑making processes and open channels for feedback.
• Recognition programs that celebrate individual and team achievements.
• Commitment to work‑life balance, with flexible schedules and remote‑first policies.
• Inclusive hiring practices that value diverse perspectives and backgrounds.
• Regular wellness initiatives, including virtual fitness classes and mental health resources.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Equity options that allow you to share in brighthush’s long‑term success.
• Comprehensive health, dental, and vision insurance for you and your dependents.
• One‑time home‑office setup stipend of USD 500 to equip you with the tools you need.
• Monthly stipend of USD 150 via a dedicated brighthush card to support remote work expenses.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development budget for courses, certifications, and conferences.
• Annual performance bonus tied to both individual and company metrics.
• Access to a company‑wide wellness program, including gym memberships and mindfulness apps.

How to Apply

Ready to join a mission‑driven team that is reshaping the future of financial services? Submit your application through our careers portal and let’s explore how you can make an impact at brighthush.

Closing

As a Senior Customer Success Manager – LATAM, you will be at the forefront of brighthush’s expansion into one of the world’s most dynamic markets. Your expertise will help partners unlock new revenue streams, streamline operations, and ultimately bring financial empowerment to millions of users. If you are passionate about fintech, thrive in a fast‑paced environment, and are eager to grow alongside a visionary company, we encourage you to apply today and become a pivotal part of brighthush’s journey.