Senior Customer Success Manager – Media Buyers & DSP Strategy – Driving Growth, Optimization, and Client Success in Mobile Advertising

About brighthush

brighthush is not just another adtech platform – it’s a revolution in mobile demand‑side technology. Every day, we process over 1 B+ programmatic impressions across 180 countries, reaching more than 1.6 B unique users worldwide. Our mission is simple yet bold: democratize access to high‑impact mobile media so that app developers, agencies, media buyers, and brands can launch, manage, and optimize customer acquisition, retargeting, and brand performance campaigns with confidence and clarity.

Built on four core pillars—performance, transparency, control, and empowerment—brighthush delivers a seamless blend of self‑serve tools and dedicated managed services. Whether you’re a seasoned media buyer looking to scale campaigns or a brand seeking to refine attribution, our platform gives you the data, the insights, and the agency to win.

Our team is truly global. From Germany to India, the UK to Argentina, Ukraine to Turkey, and Spain to countless other locations, we thrive on diversity, collaboration, and a relentless drive to push the boundaries of what’s possible in adtech. At brighthush, every voice matters, every idea is heard, and every success story is celebrated.

Role Overview

We’re looking for a highly proactive, data‑driven Senior Customer Success Manager who will become the linchpin between our clients and the brighthush DSP. In this role, you will own the entire client lifecycle—from onboarding through growth and renewal—ensuring that every partnership not only meets but exceeds its performance goals.

As a key member of the Customer Success team, you will collaborate closely with Trading, Product, Engineering, and Sales to translate client feedback into actionable product enhancements, while also driving strategic account plans that unlock new revenue opportunities. Your influence will shape the future of mobile advertising and the success of our clients.

Why brighthush?

• Be part of a fast‑growing, mission‑driven company that is reshaping the adtech landscape.
• Collaborate with a world‑class team of industry veterans, data scientists, and creative strategists.
• Enjoy a flexible, remote‑first work environment with a generous home‑office budget.
• Benefit from a $1 000 annual learning & development stipend and a $500 home‑office setup allowance.
• Play a pivotal role in shaping the future of mobile advertising and driving measurable impact for our clients.

Key Responsibilities

• Client Relationship Management: Serve as the primary point of contact for a portfolio of high‑value media buyers, building deep, trust‑based relationships that foster long‑term partnership.
• Strategic Onboarding & Advisory: Guide new clients through a structured onboarding process, providing DSP best‑practice consulting and aligning campaign objectives with business KPIs.
• Account Strategy & Growth: Develop and execute comprehensive account plans that identify upsell opportunities, cross‑sell managed services, and new product adoption.
• Campaign Optimization: Co‑manage campaigns with the Trading team, leveraging aggregate and log‑level data to refine targeting, creative, and budget allocation.
• Performance Reporting: Deliver weekly and bi‑weekly performance dashboards to clients and internal stakeholders, highlighting insights, trends, and actionable recommendations.
• Quarterly Business Reviews (QBRs): Lead engaging QBRs that showcase ROI, uncover growth levers, and evangelize upcoming product roadmap features.
• Feedback Loop & Product Advocacy: Capture client pain points and feature requests, translating them into product backlog items and collaborating with the Product team to prioritize enhancements.
• Issue Resolution & Escalation: Act as the first line of defense for technical or campaign issues, coordinating with Engineering and Support to ensure rapid resolution.
• Metrics & KPI Ownership: Own monthly and quarterly growth targets, ensuring that client success metrics align with brighthush’s revenue and retention goals.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, and Customer Support to create a unified, seamless client experience.

Essential Qualifications

• Minimum of 2 years of experience managing performance‑driven digital advertising accounts, preferably in a B2B SaaS or adtech environment.
• Hands‑on expertise with programmatic platforms (DSPs, SSPs, ad exchanges) and a deep understanding of mobile advertising metrics.
• Proven track record of building and executing account strategies that drive measurable growth and client retention.
• Strong analytical mindset: ability to dissect large datasets, identify trends, and translate insights into actionable recommendations.
• Excellent communication skills in English (written and spoken); additional languages are a plus.
• Self‑motivated, detail‑oriented, and comfortable working independently in a remote, distributed team.
• Experience with CRM tools (e.g., HubSpot, Salesforce) and data visualization platforms (e.g., Tableau, Looker).

Preferred Qualifications

• Experience in a Customer Success or Account Management role within a mobile adtech or DSP company.
• Knowledge of API integrations, data feeds, and real‑time bidding (RTB) workflows.
• Familiarity with performance attribution models and multi‑touch attribution.
• Background in data science or analytics, with proficiency in SQL, Python, or R.
• Previous exposure to agile product development cycles and sprint planning.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day operational details.
• Client Advocacy: Passion for championing client needs and turning feedback into tangible product improvements.
• Problem Solving: Quick, creative, and data‑driven solutions to complex campaign or technical challenges.
• Collaboration: Proven ability to work cross‑functionally with Trading, Product, Engineering, and Sales.
• Time Management: Prioritize multiple client accounts and initiatives without compromising quality.
• Adaptability: Thrive in a fast‑moving, constantly evolving adtech environment.

Career Growth & Learning Opportunities

At brighthush, we believe that continuous learning fuels both personal and professional growth. As a Senior Customer Success Manager, you will:

• Participate in quarterly skill‑building workshops covering the latest in programmatic strategy, data analytics, and product innovation.
• Receive mentorship from senior leaders who have shaped the adtech industry.
• Have the chance to transition into specialized roles such as Product Management, Data Science, or Global Account Leadership.
• Contribute to internal knowledge bases, creating best‑practice guides that benefit the entire organization.

Work Environment & Culture

brighthush’s culture is built on transparency, empowerment, and a shared commitment to excellence. We celebrate diversity, encourage open dialogue, and reward initiative. Our remote‑first model means you can work from anywhere while staying connected through:

• Weekly all‑hands video calls to share updates and celebrate wins.
• Monthly virtual team‑building events and quarterly in‑person retreats.
• Open‑door policy—whether you’re in Berlin, Bangalore, or Buenos Aires, your voice matters.
• Flexible work hours that respect work‑life balance.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers a competitive base salary, performance‑based bonuses, and a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) matching (where applicable).
• Unlimited paid time off and flexible holiday scheduling.
• Generous home‑office stipend and annual learning budget.
• Access to cutting‑edge tools and technologies.

How to Apply

Ready to make a tangible impact on the future of mobile advertising? Click the link below to submit your application and join the brighthush team.

Apply to this job at brighthush

We look forward to discovering how your expertise and passion can help us continue to empower the world’s leading mobile marketers.