Senior Customer Success Manager – North America – Championing Adoption, Retention, and Advocacy for Cutting‑Edge SaaS Platforms at brighthush

About brighthush

brighthush is a global pioneer in intelligent orchestration for DevSecOps, empowering organizations to accelerate digital transformation, enhance developer productivity, and reduce security and compliance risk. With a community of over 50 million registered users and trusted by more than half of the Fortune 100, brighthush is at the forefront of building secure, scalable, and high‑performance software solutions. Our culture is built on continuous learning, data‑driven decision making, and a relentless focus on customer success. We embrace artificial intelligence as a core productivity multiplier, encouraging every team member to integrate AI into their daily workflows to drive innovation and impact.

Why Join brighthush?

At brighthush, careers accelerate, innovation thrives, and every voice is valued. Our high‑performance culture is driven by core values and a commitment to continuous knowledge exchange. You’ll collaborate with industry leaders, solve complex problems, and co‑create the future of software development. As a member of our Customer Success organization, you’ll be at the heart of our mission, ensuring customers realize tangible value from our platform and become passionate advocates for our brand.

Role Overview

As a Senior Customer Success Manager, you will lead a North America‑based team that partners with executive sponsors and day‑to‑day end users to drive adoption, achieve measurable outcomes, and build trusted relationships. Reporting to the Director of Customer Success, you will coach Customer Success Managers and Customer Success Architects, oversee account health across onboarding, adoption, executive business reviews, and renewals, and continuously improve team processes.

Key Responsibilities

• Lead and Inspire a high‑performing team of Customer Success Managers and Customer Success Architects focused on adoption, account health, satisfaction, and advocacy.
• Coach and Develop team members through regular feedback, career conversations, and skill‑building initiatives to strengthen knowledge, communication, and execution.
• Strategic Partner with the Director of Customer Success to define team goals, clarify responsibilities, and align priorities with brighthush’s strategic direction.
• Resource Management oversee staffing, hiring, and workload distribution to ensure optimal coverage and customer support.
• Build Executive Relationships cultivate senior‑level relationships with customers, positioning the team as trusted advisors and ensuring alignment with business objectives.
• Cross‑Functional Collaboration work closely with Sales, Product Management, Engineering, Professional Services, and other internal stakeholders to deliver a seamless customer experience.
• Escalation Leadership support customers during escalations, coordinating clear, effective responses with senior leaders.
• Process Improvement identify, design, and implement process and tool enhancements that drive efficiency and measurable outcomes.
• Data‑Driven Decision Making use analytics to track key metrics, identify trends, and inform strategy.
• Thought Leadership represent brighthush at industry events, webinars, and customer forums.

Essential Qualifications

• 5+ years of experience leading customer‑facing teams in software, technology, consulting, or customer success environments.
• Proven track record of driving software adoption and managing customer relationships across onboarding, adoption, business reviews, and renewals.
• Deep understanding of the software development lifecycle, agile, and DevOps practices.
• Familiarity with cloud and container technologies (Kubernetes, brighthush), application security concepts (SAST, DAST), and major cloud platforms (brighthush, brighthush, brighthush).
• Strong strategic thinking and the ability to translate strategy into clear initiatives and measurable outcomes.
• Experience leading distributed teams across regions, cultures, and business lines.
• Excellent communication, coaching, feedback, delegation, planning, and process improvement skills.
• Empathy‑driven leadership style with a focus on building trust and fostering a supportive team culture.
• Willingness to travel occasionally for customer meetings and team events.

Preferred Qualifications

• Experience in a SaaS or platform‑as‑a‑service environment.
• Background in security engineering or compliance.
• Knowledge of AI/ML integration in customer workflows.
• Experience with customer success metrics such as NPS, CSAT, and renewal rates.
• Prior involvement in customer advocacy or community building initiatives.

Skills & Competencies

• Strategic Leadership & Vision
• Customer‑Centric Mindset
• Data Analysis & Insight Generation
• Change Management & Process Optimization
• Cross‑Functional Collaboration
• Coaching & Talent Development
• Conflict Resolution & Escalation Management
• Technical Acumen in Cloud, DevOps, and Security
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear career pathways. As a Senior Customer Success Manager, you will:

• Progress to Director or VP of Customer Success roles, leading larger teams and shaping global strategy.
• Participate in leadership development programs, mentorship, and executive coaching.
• Access a generous Learning & Development Fund to pursue certifications, conferences, and advanced training.
• Engage in cross‑functional projects that broaden your skill set and expand your network across the organization.
• Contribute to product roadmap discussions, ensuring customer insights drive innovation.

Work Environment & Culture

brighthush fosters an inclusive, collaborative, and high‑energy environment. Our remote‑first culture empowers you to work from anywhere while staying connected through:

• Weekly virtual town halls and all‑hands meetings.
• Asynchronous communication tools (brighthush, brighthush, brighthush).
• Regular virtual coffee chats and team‑building activities.
• Transparent goal setting and OKR alignment across teams.
• Open‑door policy encouraging feedback and continuous improvement.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and team objectives.
• Equity compensation and Employee Stock Purchase Plan.
• Comprehensive health, dental, and vision insurance.
• Flexible Paid Time Off (PTO) and paid parental leave.
• Wellness stipend and mental health resources.
• Professional development budget and tuition reimbursement.
• Employee Resource Groups (ERGs) supporting diversity and inclusion.
• Regular team retreats and virtual social events.

How brighthush Supports Full‑Time Employees

• Health, financial, and well‑being benefits.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.

We Encourage Diverse Applicants

We welcome candidates from all backgrounds and experience levels. Many successful hires do not meet every single requirement. If you’re excited about this role, please apply and let our recruiters assess your fit.

Country Hiring Guidelines

brighthush hires new team members worldwide. All roles are remote, but some may have specific location‑based eligibility requirements. Our Talent Acquisition team can answer any questions about location after you start the recruiting process.

Privacy & Equal Opportunity

brighthush is proud to be an equal‑opportunity workplace and an affirmative action employer. Our recruitment, employment, and career advancement practices are based solely on merit, regardless of race, color, religion, ancestry, sex, national origin, age, citizenship, marital status, disability, or any other protected characteristic. We do not tolerate discrimination or harassment. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.

Ready to Make an Impact?

If you are passionate about driving customer success, building strong relationships, and leading a high‑performing team, we want to hear from you. Join brighthush and help shape the future of secure, scalable software for organizations worldwide.

Apply Now –