Senior Customer Success Manager – North America – Championing Growth, Advocacy, and Client Success for a Leading Martech Platform at brighthush

About brighthush

brighthush is more than a tech company; it’s a global movement that is redefining how marketers harness data. Since our founding in 2013, we have evolved from a small, nimble startup into a worldwide powerhouse, empowering over 300 professionals across 10 countries and 3 continents. Our mission is simple yet powerful: democratize data, make it actionable, and keep the human at the center of every decision. By seamlessly integrating platforms such as brighthush Ads, brighthush Analytics, and a growing suite of AI tools, we give marketers the ability to ask complex questions, generate deep insights, and automate campaign management—all from a single, intuitive interface.

Whether you’re a boutique agency, a global brand, or an enterprise looking to streamline data pipelines, brighthush turns raw numbers into strategic advantage. Our diverse workforce—representing more than 50 nationalities—thrives on collaboration, curiosity, and a relentless focus on customer success. We believe that the best products are built by listening to real users, and that the best teams are built by celebrating diversity, equity, and belonging.

Why brighthush is the Place to Grow

When you join brighthush, you become part of a community that is reshaping the future of marketing analytics. Here’s why our people love working here:

• Impact at Scale: Your work will directly influence the success of thousands of marketers worldwide, helping them unlock insights that drive revenue growth.
• Remote Flexibility: Fully remote role with a flexible policy that supports work‑life balance and allows you to thrive wherever you are.
• Competitive Compensation: Base salary of $80,000–$100,000 USD, with on‑target earnings (OTE) of $100,000–$125,000 USD, plus equity options.
• Growth & Development: Access to external training, mentorship programs, and a culture that encourages continuous learning.
• Inclusive Culture: A workplace that celebrates diversity, equity, and belonging, where every voice is heard and valued.

Key Responsibilities

As the Senior Customer Success Manager for North America, you will be the linchpin between our clients and the entire brighthush ecosystem. Your day‑to‑day activities will include:

• Client Portfolio Management: Own a portfolio of 40–60 high‑value customers, ensuring their journey from onboarding to renewal is smooth, successful, and growth‑oriented.
• Lifecycle Stewardship: Oversee the full customer lifecycle—onboarding, adoption, renewal, expansion, and advocacy—while driving measurable outcomes such as NPS, churn reduction, and upsell revenue.
• Cross‑Functional Collaboration: Partner with Sales, Product, Support, Professional Services, and Solutions Engineering teams to deliver customized solutions, troubleshoot issues, and co‑create value propositions.
• Strategic Insight & Advocacy: Serve as the customer’s voice within brighthush, feeding back insights, pain points, and feature requests that shape product roadmap and service enhancements.
• Proactive Retention: Identify at‑risk accounts early, develop retention playbooks, and execute proactive outreach to mitigate churn.
• Growth & Expansion: Identify upsell and cross‑sell opportunities, craft expansion plans, and collaborate with Account Executives to close deals that increase ARR.
• Thought Leadership: Represent brighthush at industry events, webinars, and community forums, positioning the brand as a trusted advisor in marketing data and AI.
• Continuous Learning: Stay ahead of industry trends, emerging AI capabilities, and evolving client needs to provide forward‑looking guidance.

Essential Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or a customer‑centric role within SaaS, Martech, or agency environments.
• Proven track record of managing a diverse client portfolio, driving adoption, and achieving renewal and expansion targets.
• Exceptional communication skills—capable of engaging analysts, product managers, and C‑level executives with clarity and confidence.
• Strong commercial acumen: adept at negotiating contracts, managing renewals, and identifying upsell opportunities.
• Organizational excellence: ability to juggle multiple priorities, maintain meticulous account plans, and deliver on commitments.
• Problem‑solving mindset: resourceful, resilient, and proactive in resolving client challenges.
• Fluency in English (both written and spoken) as the primary language for internal and client communication.
• Experience with remote work and the ability to thrive in a distributed, high‑performing team environment.

Preferred Qualifications

• Experience working with AI‑driven analytics platforms or data‑integration tools.
• Knowledge of marketing platforms such as brighthush Ads, brighthush Analytics, and data warehouses.
• Background in data analytics, business intelligence, or a related technical field.
• Previous exposure to equity‑based compensation and startup culture.
• Multilingual capabilities or experience working with international clients.

Core Skills & Competencies

• Customer Advocacy: Passion for championing client success and translating feedback into actionable insights.
• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and align client goals with product capabilities.
• Relationship Building: Talent for building trust, fostering collaboration, and nurturing long‑term partnerships.
• Data‑Driven Decision Making: Comfortable using analytics to measure success, identify trends, and inform strategy.
• Adaptability: Thrives in a fast‑paced, evolving environment with shifting priorities.
• Team Collaboration: Works seamlessly with cross‑functional teams, sharing knowledge and driving collective success.

Career Growth & Development Opportunities

At brighthush, we invest in the professional growth of our people. As a Senior Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a regional team and shaping global CS strategy.
• Explore opportunities in Product Management, Solutions Engineering, or Sales Leadership based on your interests and strengths.
• Participate in leadership development programs, mentorship circles, and cross‑functional projects that broaden your skill set.
• Earn equity options that align your success with the company’s long‑term value creation.

Work Environment & Culture Highlights

brighthush’s culture is built on trust, transparency, and a shared commitment to customer success. We celebrate:

• Collaboration: Open communication channels, regular town halls, and a culture of knowledge sharing.
• Innovation: Encouraging experimentation, learning from failures, and continuously improving our products and processes.
• Diversity & Inclusion: A workplace where every individual feels respected, heard, and empowered to contribute.
• Flexibility: Fully remote work with a flexible schedule that respects personal commitments and promotes well‑being.
• Recognition: Regular shout‑outs, peer recognition programs, and tangible rewards for outstanding contributions.

Compensation, Perks, and Benefits

• Base Salary: $80,000 – $100,000 USD annually.
• On‑Target Earnings (OTE): $100,000 – $125,000 USD annually, including performance bonuses.
• Equity: Stock options as part of the comprehensive benefits package.
• Health & Wellness: 100% paid health care premiums for you and your entire family, with $0 deductible options.
• Remote Work Stipends: $520 one‑time WFH stipend and $80 monthly Wi‑Fi allowance.
• Professional Development: Access to external training, certifications, and conferences to support your career growth.
• Technology: High‑quality work equipment and a stipend for home office setup.
• Other Perks: Flexible vacation policy, mental health resources, and a culture that values work‑life balance.

Remote Eligibility and Work Flexibility

This role is fully remote. We are currently considering candidates located in the following U.S. states:

• NY, MA, NJ, GA, IL, NC, SC, FL, IN, MD, VA, MI, TX, PA, DE, VT

How to Apply – Join the brighthush Team

Ready to take the next step in your career and help marketers worldwide unlock the power of data? Click the link below to submit your application and join the brighthush team.

Apply Now

Join brighthush – Where Data Meets Purpose

At brighthush, we’re not just building a product; we’re creating a movement that empowers marketers to make smarter, faster, and more impactful decisions. If you’re passionate about customer success, thrive in a collaborative environment, and want to be part of a company that values innovation, diversity, and growth, we want to hear from you. Apply today and help us shape the future of Apply for this job