Senior Remote Veterinary Technician & Client Support Specialist – Global Veterinary Care Champion, Digital Solutions Innovator, Customer Experience Leader at brighthush

Welcome to brighthush – Where Veterinary Excellence Meets Digital Innovation

At brighthush, we are redefining the veterinary landscape by blending cutting‑edge technology with a human‑centric approach. With a global footprint that spans continents and a workforce of over 500,000 professionals fluent in more than 300 languages, we empower veterinary practices to streamline operations, elevate client experiences, and accelerate sustainable growth. Our mission is simple yet powerful: to make veterinary care simpler, faster, and safer for practitioners and their patients while fostering a culture of inclusion, creativity, and continuous learning.

Why Join brighthush?

• Impactful Work: Every interaction you manage directly influences a client’s ability to deliver high‑quality care, improving lives and businesses worldwide.
• Career Growth: brighthush offers a clear career ladder, mentorship programs, and cross‑functional projects that allow you to expand your skill set and transition into new roles.
• Inclusive Culture: We celebrate diversity, encourage open dialogue, and create an environment where every voice is heard.
• Work‑Life Balance: Flexible schedules, generous paid time off, and remote work options keep you energized and focused.
• Competitive Compensation: We provide a base salary that reflects your experience, performance bonuses, and a comprehensive benefits package.

Role Overview

As a Senior Remote Veterinary Technician & Client Support Specialist, you will be the frontline of brighthush’s client support team, bridging the gap between veterinary practices and our digital platform. Your blend of veterinary expertise and customer‑centric service will enable you to provide technical guidance, procedural support, and proactive solutions that enhance client satisfaction and operational efficiency. You will act as a trusted advisor, ensuring that every client feels heard, supported, and empowered to deliver the best possible care to their patients.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, and social media with professionalism, empathy, and a deep understanding of veterinary practices.
• Diagnose and resolve a wide range of technical and procedural questions related to veterinary services and brighthush’s digital platforms.
• Escalate complex or sensitive issues to the appropriate specialist teams while maintaining clear, concise documentation.
• Process payments, refunds, and account adjustments accurately and in a timely manner, ensuring compliance with financial policies.
• Track all interactions in the CRM system for audit, reporting, and continuous improvement.
• Provide constructive feedback on recurring problems and suggest process enhancements to improve service quality.
• Upsell additional brighthush services when appropriate, aligning solutions with client needs and business goals.
• Maintain a calm, solution‑oriented demeanor even during high‑volume periods or challenging conversations.
• Adhere to all company policies, compliance standards, and industry regulations, including those specific to veterinary practice.
• Participate in ongoing training sessions, webinars, and industry conferences to stay current on veterinary trends and customer service best practices.
• Collaborate with product, engineering, and sales teams to relay client feedback and help shape future product enhancements.
• Mentor junior support staff and share best practices to elevate the overall quality of the support team.

Essential Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience, preferably in a technical or healthcare setting.
• Active Veterinary Technician license issued through VTNE.
• Minimum typing speed of 30 words per minute.
• Proficiency with Windows‑based desktop systems and general computer literacy.
• Strong communication skills—both written and verbal—in English.
• Ability to work independently from a quiet, dedicated home office.
• Valid U.S. driver’s license and reliable transportation (for occasional on‑site visits, if required).

Preferred Qualifications

• College degree in Veterinary Science, Business Administration, or a related field.
• Experience with CRM platforms (e.g., brighthush) and ticketing systems.
• Background in sales or upselling within a service‑oriented environment.
• Knowledge of veterinary industry regulations and best practices.
• Multilingual abilities—any additional language is a plus.

Skills & Competencies

• Process Excellence: Commitment to following established procedures while continuously seeking efficiencies.
• Collaboration: Proven ability to work cross‑functionally with supervisors, technical teams, and support departments.
• Communication: Exceptional listening, speaking, and writing skills; ability to translate complex information into clear, concise language.
• Organizational Skills: Strong time‑management, prioritization, and problem‑solving abilities.
• Emotional Intelligence: Ability to remain calm under pressure, empathize with clients, and manage stress.
• Open‑Mindedness: Willingness to adapt to new policies, feedback, and evolving workflows.
• Critical Thinking: Quick analytical skills to assess situations and make informed decisions.
• Solution‑Oriented: Proactive approach to problem‑solving with a focus on creating a positive customer experience.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent. As you grow in this role, you’ll have access to:

• Structured onboarding and continuous training modules covering veterinary protocols, customer service best practices, and brighthush’s proprietary tools.
• Mentorship programs pairing you with senior technicians and customer success leaders.
• Cross‑departmental projects that expose you to sales, product development, and operations.
• Annual performance reviews that identify skill gaps and recommend targeted learning paths.
• Opportunities to transition into specialized roles such as Technical Support Engineer, Client Success Manager, or Veterinary Practice Consultant.
• Access to a digital library of courses, webinars, and industry conferences to keep your knowledge fresh and relevant.

Work Environment & Culture at brighthush

brighthush thrives on a culture of trust, collaboration, and innovation. Our remote workforce enjoys:

• Flexible work hours that accommodate different time zones and personal commitments.
• Regular virtual team gatherings, hackathons, and wellness challenges.
• Access to a digital library of courses, webinars, and industry conferences.
• Inclusive policies that celebrate diversity and encourage a sense of belonging.
• Transparent communication from leadership, ensuring you’re always in the loop.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Full benefits package including medical, dental, vision, and a 401(k) plan with company match.
• Paid time off (vacation, sick leave, and personal days) plus holidays.
• Employee wellness programs, mental health resources, and flexible spending accounts.
• Professional development stipend and reimbursement for relevant certifications.
• Remote work stipend to support your home office setup.

Ready to Make a Difference?

If you’re a licensed veterinary technician with a passion for customer service, a knack for problem‑solving, and a desire to work in a dynamic, remote environment, we want to hear from you. Join brighthush and become part of a global team that is redefining how veterinary practices and digital solutions intersect to create healthier, happier communities.

Apply today and take the first step toward a rewarding career where your expertise makes a tangible impact on clients and their patients alike.