Senior Customer Success Manager – North American Market Lead & Client Portfolio Growth Specialist – Championing Success for High‑Value Clients at brighthush
About brighthush
brighthush is a trailblazing data‑integration platform that empowers marketers to make smarter, faster decisions. By seamlessly connecting marketing data from platforms such as brighthush, brighthush, and countless other sources to AI tools, analytics dashboards, and data warehouses, we give teams the power to ask questions, uncover insights, and act on them—all in one place. Since our humble beginnings in 2013, we’ve evolved into a global powerhouse with over 300 passionate employees across 10 countries and 3 continents. Today, more than 200,000 businesses—from nimble startups to global brands—trust us to turn raw data into actionable intelligence.
Why brighthush?
At brighthush, we live by three core principles: trust, transparency, and a relentless focus on the customer. We’re a multicultural, collaborative team that thrives on curiosity, ownership, and the joy of solving complex problems together. Whether you’re a seasoned professional or an ambitious newcomer, you’ll find a culture that celebrates learning, rewards initiative, and supports your growth at every stage of your career.
Role Overview
As a Senior Customer Success Manager, you will be the North American champion for our customer success organization. You’ll own a portfolio of 40–60 high‑value clients, guiding them through every phase of the customer lifecycle—from onboarding and adoption to renewal, expansion, and advocacy. Your deep partnership with Account Executives, Product, Support, and Engineering will ensure that each client receives a tailored, data‑driven experience that drives measurable business outcomes.
Key Responsibilities
- Client Portfolio Management – Own a diverse set of 40–60 customers, ensuring their success and satisfaction while identifying upsell and cross‑sell opportunities.
- Lifecycle Stewardship – Lead the end‑to‑end customer journey: onboarding, adoption, renewal, growth, and advocacy.
- Cross‑Functional Collaboration – Partner with Sales, Product, Support, Professional Services, and Solutions Engineering to deliver customized solutions and consultations.
- Product & Industry Expertise – Continuously deepen your knowledge of the brighthush product suite and industry trends to provide actionable insights during client interactions.
- Proactive Retention – Identify at‑risk accounts, develop mitigation plans, and execute retention strategies that reduce churn.
- Customer Advocacy – Serve as the voice of the customer within brighthush, feeding feedback into product roadmaps and service improvements.
- Team Leadership & Mentorship – Foster a collaborative atmosphere by sharing best practices, coaching junior team members, and driving shared objectives.
- Data‑Driven Decision Making – Use analytics to track key metrics (NPS, adoption rates, renewal rates) and report on client health and growth opportunities.
Essential Qualifications
- Minimum of 3 years in a customer success, account management, or related customer‑centric role.
- Proven experience in SaaS, marketing technology, or agency environments.
- Strong communication skills across all levels—from analysts to C‑suite executives.
- Demonstrated ability to negotiate, close deals, and manage multiple priorities simultaneously.
- Excellent problem‑solving skills, with a focus on resource identification and timely resolution.
- Fluency in English, both written and spoken.
- Track record of building and expanding client relationships, with measurable upsell and renewal success.
Preferred Qualifications
- Experience working in a global, distributed organization.
- Knowledge of AI and data‑analytics tools used by marketers.
- Background in data‑integration or marketing technology platforms.
- Experience with customer success metrics and dashboards.
Skills & Competencies
- Strategic Thinking & Execution
- Relationship Building & Stakeholder Management
- Analytical Mindset & Data Literacy
- Negotiation & Commercial Acumen
- Project Management & Organizational Discipline
- Adaptability & Resilience in a fast‑paced environment
- Passion for continuous learning and self‑improvement
Career Growth & Learning
At brighthush, your career trajectory is as dynamic as the data we work with. You’ll have access to:
- Structured mentorship programs with senior leaders across the organization.
- Regular learning pathways, including external training, certifications, and internal knowledge‑sharing sessions.
- Opportunities to transition into Product Management, Sales Engineering, or Global Customer Success leadership roles.
- Participation in cross‑functional projects that influence product strategy and market positioning.
Work Environment & Culture
Our remote‑first culture means you can work from any of the following U.S. states: NY, MA, NJ, GA, IL, NC, SC, FL, IN, MD, VA, MI, TX, PA, DE, VT. We provide:
- Fully remote flexibility with a supportive virtual community.
- High‑quality work equipment and a $520 one‑time WFH stipend.
- Monthly $80 Wi‑Fi allowance to keep you connected.
- Access to a global network of colleagues from over 50 nationalities.
- Inclusive, respectful workplace where every voice is heard.
Compensation & Benefits
We believe in transparent, fair, and competitive rewards. For this role, the base salary ranges from $80,000 to $100,000 USD annually, with an on‑target earnings (OTE) of $100,000 to $125,000 USD. In addition to competitive pay, you’ll enjoy:
- 100% paid health care premiums for you and your entire family, with $0 deductible options.
- Equity options as part of a comprehensive benefits package.
- Flexible remote policy and generous paid time off.
- Continuous professional development through external trainings and internal workshops.
- High‑quality work equipment and a supportive IT infrastructure.
How We Use AI in Recruitment
We leverage AI to streamline the hiring process—summarizing resumes, scheduling interviews, and providing interview insights—while ensuring every decision is ultimately made by a human recruiter. This approach allows our hiring teams to focus on meaningful conversations and make the best possible match for both the candidate and brighthush.
Ready to Join brighthush?
If you’re a proactive, customer‑obsessed professional who thrives in a fast‑moving, data‑driven environment, we want to hear from you. Bring your expertise, curiosity, and passion for helping marketers unlock the power of their data, and help us shape the future of marketing technology.