Senior Customer Success Manager – OT & Cybersecurity Solutions Strategist – Driving Enterprise Growth, Retention, and Digital Trust for Critical Infrastructure at brighthush

Welcome to brighthush – Pioneering the Future of Industrial Cybersecurity

In today’s hyper‑connected world, the safety of factories, power grids, and critical infrastructure hinges on a single, unbreakable truth: resilience. At brighthush, we are the architects of that resilience. Our subscription‑based cybersecurity platform protects manufacturers, utilities, and critical infrastructure operators from evolving threats, enabling them to operate safely, sustainably, and with unwavering confidence. As a leader in OT security, we blend cutting‑edge technology, deep industry expertise, and a customer‑first mindset to safeguard the systems that keep our societies running.

Why This Role Matters

As a Senior Customer Success Manager at brighthush, you will be the strategic partner that transforms technology into tangible business value. You will guide enterprise customers through every stage of their journey—from onboarding to renewal—ensuring they realize measurable ROI, mitigate risk, and achieve their digital transformation goals. Your influence will shape the future of OT security and drive the growth of our subscription portfolio.

Key Responsibilities

• Revenue & Growth Leadership: Own the Annual Recurring Revenue (ARR) targets for all cybersecurity contracts and software subscriptions within your portfolio. Design and execute data‑driven growth strategies that balance renewal, upsell, and cross‑sell opportunities.
• Customer Journey Management: Leverage the brighthush Customer Success Platform to orchestrate Onboarding, Adoption, Expansion, and Renewal motions. Map each account’s lifecycle, identify gaps, and implement corrective actions to accelerate value realization.
• Data‑to‑Value Translation: Extract insights from customer data, usage metrics, and threat intelligence. Translate these insights into compelling value propositions that justify service contracts and subscription upgrades.
• Quarterly Business Reviews (QBRs): Design and deliver engaging QBRs that showcase ROI, risk mitigation, and strategic alignment. Aggregate insights across corporate customers to inform executive dashboards and strategic initiatives.
• Expansion & Upsell Enablement: Analyze customer health scores, threat posture, and business objectives to recommend scope changes or new services. Collaborate with Sales to launch expansion motions, track outcomes, and refine the approach.
• Cross‑Functional Collaboration: Foster a collaborative environment with Sales, Delivery, Distributor, and Technical Support teams. Ensure seamless handoffs, shared goals, and a unified customer experience.
• Feedback & Continuous Improvement: Capture customer feedback, pain points, and success stories. Provide actionable insights to product, engineering, and service teams to enhance offerings and support processes.
• Strategic Advisory: Serve as a trusted advisor to enterprise customers, helping them navigate complex regulatory landscapes, compliance requirements, and evolving threat vectors.

Essential Qualifications

• Bachelor’s degree in Business Administration, Engineering, Computer Science, or a related field, or equivalent professional experience.
• Legal authorization to work in the United States; visa sponsorship is not available.
• Willingness to travel up to 20% of the time for client visits, conferences, and internal meetings.
• Strong analytical mindset with proficiency in data visualization tools.
• Excellent written and verbal communication skills, capable of translating technical concepts for non‑technical stakeholders.

Preferred Experience & Skills

• 5+ years of experience in customer success, account management, or technical support within the cybersecurity or OT space.
• Deep understanding of OT security products, threat landscapes, and compliance frameworks (e.g., NIST, IEC 62443).
• Proven track record of driving ARR growth, renewals, and upsell in a subscription‑based model.
• Experience collaborating with cross‑functional teams, including Sales, Delivery, and Engineering.
• Ability to read and interpret customer buying behaviors, procurement cycles, and decision‑making hierarchies.
• Knowledge of service delivery models, SLAs, and performance metrics.
• Strong commercial acumen and the ability to build trust with senior executives.
• Experience developing and communicating a services ARR strategy at the corporate level.
• Passion for customer advocacy and a customer‑centric mindset.

Skills & Competencies for Success

• Strategic Thinking: Ability to see the big picture while managing day‑to‑day execution.
• Data‑Driven Decision Making: Comfortable working with large datasets, deriving insights, and presenting findings.
• Relationship Building: Skilled at building rapport with C‑suite executives, technical leads, and operational managers.
• Problem Solving: Adept at diagnosing complex issues and crafting actionable solutions.
• Project Management: Experience managing multiple initiatives simultaneously with tight deadlines.
• Adaptability: Thrives in a fast‑paced, evolving environment where priorities shift quickly.
• Collaboration: Works effectively across teams and geographies, fostering a culture of shared success.

Career Growth & Learning Opportunities

At brighthush, we view professional development as a partnership. As a Senior Customer Success Manager, you will:

• Progress to Director or VP of Customer Success roles, overseeing larger portfolios and strategic initiatives.
• Lead cross‑functional projects that shape product roadmaps, service offerings, and go‑to‑market strategies.
• Participate in leadership development programs, mentorship, and industry conferences.
• Access continuous learning resources, including cybersecurity certifications (CISSP, CISM, etc.) and technical training.
• Benefit from a culture that rewards innovation, initiative, and customer impact.

Work Environment & Company Culture

brighthush is a remote‑first organization that values flexibility, autonomy, and results. Our culture is built on:

• Inclusivity: A diverse workforce that brings different perspectives and ideas.
• Transparency: Open communication channels, regular town halls, and data‑driven decision making.
• Collaboration: Cross‑functional teams that work together to solve complex problems.
• Innovation: A commitment to staying ahead of the curve in OT security and customer success.
• Work‑Life Balance: Flexible schedules, generous paid time off, and support for personal commitments.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to ARR growth, renewal rates, and customer satisfaction.
• Health, dental, and vision insurance plans for you and your dependents.
• 401(k) retirement plan with company match.
• Paid time off, parental leave, and caregiver support.
• Flexible work schedule and remote work options.
• Professional development stipend and access to industry conferences.
• Employee wellness programs, including mental health resources and fitness subsidies.
• Employee referral bonuses and recognition programs.

Why Join brighthush?

When you join brighthush, you become part of a mission‑driven team that is redefining industrial cybersecurity. You will:

• Work with cutting‑edge technology that protects critical infrastructure worldwide.
• Collaborate with passionate, high‑performing professionals who are committed to excellence.
• Drive tangible business outcomes for customers, earning recognition and career advancement.
• Enjoy a culture that values innovation, learning, and work‑life balance.
• Contribute to a safer, more resilient world by safeguarding the systems that keep us alive, healthy, and connected.

Ready to Make an Impact?

If you are a results‑oriented, customer‑centric professional with a passion for cybersecurity and a desire to help enterprises thrive, we want to hear from you. Apply today and become a key player in shaping the future of OT security at brighthush.

To apply, click the link below or visit our careers page for more information about this and other exciting opportunities.