Senior Customer Success Manager – PLM & Engineering AI Solutions – Driving Enterprise Adoption, Expansion, and Customer Excellence at brighthush

About brighthush

brighthush is at the forefront of the digital thread revolution, turning complex product data into actionable insights through AI‑native, low‑code platforms. Our mission is to empower manufacturers—whether in automotive, aerospace, industrial equipment, life sciences, or high‑tech—to accelerate product lifecycles from concept to market with speed, precision, and confidence. With a global presence in 11 countries and a vibrant community of over 700 innovators, brighthush is redefining how industry leaders orchestrate design, engineering, and manufacturing processes.

Our flagship offering, brighthush Innovator, is the trusted backbone for the world’s largest manufacturers, streamlining product data, accelerating innovation, and unlocking new value across the extended supply chain. Recognized in the brighthush Wave™ for Product Lifecycle Management (PLM) for Discrete Manufacturers (Q3 2025) and consistently ranked top on brighthush and brighthush Peer Insights, brighthush is committed to delivering world‑class customer experiences. We believe that success is a partnership—between our technology, our people, and our customers. If you’re passionate about helping organizations harness next‑generation product innovation, we invite you to join our mission.

Role Overview

As a Senior Customer Success Manager at brighthush, you will be the linchpin that ensures our customers extract maximum value from their investment in brighthush Innovator. This is a technically focused, customer‑centric role that blends deep PLM knowledge with strategic account management. You will partner with cross‑functional teams—Product, Engineering, Support, and Sales—to guide large, multi‑level enterprise subscribers through onboarding, adoption, and expansion. Your influence will shape the customer journey, drive renewal success, and accelerate the growth of brighthush’s PLM ecosystem.

Key Responsibilities

• Strategic Onboarding & Adoption – Lead end‑to‑end onboarding for enterprise customers, ensuring seamless integration of brighthush Innovator into their existing workflows. Leverage industry expertise to tailor adoption roadmaps that align with each customer’s business objectives.
• Technical Coaching & Best‑Practice Advocacy – Serve as the go‑to technical advisor for PLM and engineering design methodologies. Conduct periodic health checks, performance benchmarks, and workshops that empower customers to optimize their use of brighthush Innovator.
• Escalation & Issue Resolution – Own the Get‑Well plans for critical incidents. Coordinate with Support, Engineering, and Product teams to diagnose, triage, and resolve technical challenges, restoring confidence and satisfaction.
• Renewal & Expansion Champion – Partner with Sales to identify upsell opportunities, craft renewal strategies, and nurture long‑term relationships. Translate customer success metrics into tangible business outcomes.
• Cross‑Functional Liaison – Act as the bridge between customers and internal stakeholders. Translate customer feedback into product enhancements, feature requests, and roadmap priorities.
• Process & Tool Development – Contribute to the creation of internal tools, templates, and playbooks that streamline the customer experience and drive operational excellence.
• Thought Leadership & Advocacy – Represent brighthush at industry events, webinars, and user groups. Share customer success stories and best practices to position brighthush as a thought leader in PLM and AI.
• Data‑Driven Insight Generation – Analyze adoption data, churn indicators, and ROI metrics to provide actionable insights to both customers and internal teams.

Essential Qualifications

• 5+ years of experience in customer success, account management, or technical support within the PLM, engineering, or manufacturing technology space.
• Proven track record of managing large, complex enterprise accounts and driving adoption of cloud‑based, AI‑enabled solutions.
• Deep understanding of PLM concepts, engineering design workflows, and digital thread principles.
• Strong analytical skills with the ability to translate data into actionable insights and business value.
• Excellent communication and presentation skills, capable of engaging C‑suite executives, engineering leads, and end‑user teams.
• Experience working in a fast‑paced, high‑growth technology environment with a focus on continuous improvement.
• Proficiency in CRM and customer success platforms (e.g., brighthush, brighthush, brighthush) and familiarity with data visualization tools (e.g., brighthush, brighthush).

Preferred Qualifications

• Background in engineering, industrial design, or a related technical discipline.
• Experience with AI/ML integration in product lifecycle management or related domains.
• Prior involvement in product roadmap development or feature prioritization based on customer feedback.
• Fluency in multiple languages, especially English and a second language relevant to our global customer base.
• Certifications in project management (PMP, Agile, Scrum) or customer success (CSM, CCS).

Skills & Competencies

• Strategic Thinking – Ability to see the big picture and align customer success initiatives with business goals.
• Technical Fluency – Comfortable navigating complex PLM systems, APIs, and integration scenarios.
• Relationship Building – Skilled at building trust with stakeholders at all levels and fostering long‑term partnerships.
• Problem‑Solving – Proactive in identifying root causes, developing solutions, and driving continuous improvement.
• Data‑Driven Decision Making – Leverage metrics, dashboards, and analytics to measure success and inform strategy.
• Collaboration & Influence – Work seamlessly across product, engineering, support, and sales to deliver a unified customer experience.
• Adaptability – Thrive in a dynamic environment, quickly adjusting to new priorities and evolving customer needs.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the technology we build. As a Senior Customer Success Manager, you will:

• Progress to a Director of Customer Success role, overseeing a global team and shaping the strategic direction of our customer experience.
• Transition into Product Management or Engineering Leadership by leveraging your deep customer insights and technical expertise.
• Participate in Leadership Development Programs that include mentorship, executive coaching, and cross‑functional projects.
• Attend industry conferences, webinars, and workshops to stay ahead of PLM, AI, and digital thread trends.
• Contribute to internal knowledge bases, author whitepapers, and present at company town halls, establishing yourself as a thought leader.

Work Environment & Company Culture

brighthush fosters a culture of innovation, collaboration, and continuous learning. Our values—customer obsession, data‑driven decision making, and a growth mindset—guide everything we do. You’ll find:

• A remote‑first environment that supports flexible work arrangements and a healthy work‑life balance.
• Regular virtual coffee chats and cross‑departmental hackathons to spark creativity.
• A commitment to diversity, equity, and inclusion, ensuring every voice is heard and valued.
• Access to cutting‑edge tools and a robust internal learning platform for skill development.
• A transparent feedback culture where ideas are welcomed and recognized.

Compensation, Perks, and Benefits

While specific figures vary by location and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles.
• Performance‑based bonuses tied to customer renewal rates, expansion revenue, and adoption metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision insurance plans.
• Generous paid time off, parental leave, and flexible scheduling.
• Continuous learning stipend, conference allowances, and access to industry certifications.
• Wellness programs, including virtual fitness classes and mental health resources.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven team that is reshaping the future of manufacturing. You’ll work with cutting‑edge AI technology, collaborate with world‑class engineers, and directly influence how our customers innovate and grow. If you thrive on solving complex problems, building lasting relationships, and driving measurable impact, brighthush is the place for you.

Ready to make a difference? Apply now and help us accelerate the next wave of product innovation.