Senior Customer Success Manager – Portfolio & Adoption Leadership – Remote – brighthush

About brighthush

Welcome to brighthush, a trailblazing technology powerhouse that delivers secure, reliable, and innovative managed and advisory services across private, public, and hybrid cloud environments. With a relentless focus on customer success, brighthush empowers businesses worldwide to unlock the full potential of their cloud investments, ensuring they stay ahead in an ever‑evolving digital landscape. Our culture is built on collaboration, continuous learning, and a commitment to excellence—values that drive every interaction with our clients and every decision we make.

Why Join brighthush?

At brighthush, you’ll be part of a forward‑thinking team that thrives on solving complex challenges for high‑growth enterprises. We champion a remote‑first work model, giving you the flexibility to balance professional ambition with personal life. Our diverse, inclusive, and high‑energy environment encourages fresh ideas, cross‑functional collaboration, and a sense of belonging. We invest heavily in your growth through mentorship, training, and access to cutting‑edge tools that keep you at the forefront of the industry.

Position Overview

As a Senior Customer Success Manager at brighthush, you will be the strategic partner for our most valuable clients. You’ll own a portfolio of enterprise accounts, ensuring they achieve measurable outcomes from their cloud investments. Your role blends strategic planning, data‑driven insights, and hands‑on execution to drive adoption, retention, and expansion. You’ll work closely with cross‑functional teams—Sales, Product, Engineering, and Support—to create a seamless experience that turns customers into long‑term advocates.

Key Responsibilities

• Portfolio Management: Own a defined set of high‑value accounts, building deep relationships with C‑suite executives, technical leads, and business stakeholders.
• Success Planning: Design and execute customized success plans that align with each client’s strategic objectives, milestones, and KPIs.
• Adoption & Engagement: Monitor product usage, identify adoption gaps, and proactively recommend best practices to maximize ROI.
• Health Scoring & Risk Mitigation: Develop and maintain health scores, flag potential churn risks, and implement remediation plans.
• Renewal & Expansion: Partner with Sales to secure renewals, identify upsell opportunities, and contribute to revenue growth.
• Customer Advocacy: Champion customer voices in product roadmaps, feature requests, and service improvements.
• Data & Reporting: Generate regular dashboards, executive summaries, and insights that inform both internal stakeholders and clients.
• Process Improvement: Continuously refine customer success workflows, tools, and best practices to increase efficiency and impact.

Essential Qualifications

• Education: Bachelor’s degree in Business, Computer Science, or a related discipline.
• Experience: Minimum of 6 years in customer success, account management, or consulting within B2B technology environments.
• CRM Proficiency: Advanced knowledge of Salesforce, HubSpot, or similar platforms, coupled with experience in customer success platforms such as Gainsight or Totango.
• Strategic Mindset: Ability to translate business objectives into actionable success plans and measurable outcomes.
• Communication Skills: Exceptional written and verbal communication, with the ability to influence stakeholders at all levels.
• Analytical Acumen: Strong data interpretation skills, comfortable working with metrics, dashboards, and performance indicators.
• Leadership: Proven track record of leading cross‑functional initiatives and driving results in a fast‑paced environment.

Preferred Qualifications

• Master’s degree or PhD in a relevant field.
• Experience with cloud services (AWS, Azure, GCP) and managed services.
• Background in consulting or professional services.
• Experience with customer success metrics such as NPS, CSAT, and renewal rates.
• Knowledge of industry trends in cloud security, compliance, and digital transformation.

Core Skills & Competencies

• Strategic Account Management
• Customer Lifecycle Management
• Data‑Driven Decision Making
• Stakeholder Engagement & Influence
• Problem Solving & Critical Thinking
• Project Management & Execution
• Team Collaboration & Mentorship
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the cloud industry itself. As a Senior Customer Success Manager, you’ll have the chance to:

• Progress to a Director of Customer Success role, overseeing a global team.
• Transition into Product Management or Strategic Consulting based on your interests.
• Lead global initiatives that shape the future of cloud services.
• Participate in continuous learning programs, including certifications in cloud platforms, customer success frameworks, and leadership development.
• Engage in cross‑functional projects that expose you to Sales, Engineering, and Marketing.

Work Environment & Company Culture

brighthush is proud of its remote‑first culture that empowers employees to work from anywhere while staying connected through digital collaboration tools. Our culture is defined by:

• Transparency: Open communication channels and regular town‑hall meetings.
• Innovation: A sandbox mentality that encourages experimentation and rapid iteration.
• Inclusivity: A diverse workforce where every voice is heard and valued.
• Well‑being: Comprehensive wellness programs, mental health resources, and flexible schedules.
• Community Impact: Volunteer opportunities and corporate social responsibility initiatives.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to customer outcomes and company growth.
• Equity or stock‑option plans that align your success with the company’s long‑term vision.
• Health, dental, and vision insurance for you and your dependents.
• Generous paid time off, parental leave, and flexible work arrangements.
• Professional development budget and access to industry conferences.
• Wellness stipend, mental health support, and employee assistance programs.

How to Apply

Ready to elevate your career and help enterprises thrive in the cloud? Submit your application through our career portal or click the link below to explore this exciting opportunity. We look forward to discovering how your expertise can contribute to brighthush’s mission of delivering unparalleled customer success.