Senior Customer Success Manager – Private Sector Mobility Analytics & Data Solutions Champion – Drive Growth, Shape Smart City Futures, and Elevate Client Success at brighthush

About brighthush and the Future of Mobility

brighthush is a trailblazer in the smart‑city revolution, turning raw, real‑time data into actionable insights that transform how people move, businesses operate, and communities thrive. Our flagship platform, brighthush InSight®, fuses big data, machine learning, and advanced analytics to deliver a 360° view of traffic flows, freight patterns, pedestrian movements, and more. By providing governments, enterprises, and private‑sector partners with the intelligence they need, we help them reduce congestion, enhance safety, and unlock economic value.

Since expanding our footprint in 2022, brighthush has partnered with a diverse array of private‑sector customers—from retail fuel chains and quick‑service restaurants to highway toll operators and entertainment venues. Each partnership is a testament to our commitment to delivering measurable impact through data‑driven decision making. We’re now looking for a seasoned Customer Success Manager who can help our clients fully realize the potential of our platform and drive sustainable growth for both the customer and brighthush.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the best solutions are built by people who are passionate, curious, and collaborative. Our culture is anchored in four guiding pillars that shape every interaction and initiative:

• Impactful Work: Every day you’ll help cities and businesses worldwide reduce congestion, improve safety, and unlock economic value.
• Innovative Culture: Work side‑by‑side with world‑class data scientists, engineers, and product leaders who are constantly pushing the boundaries of what’s possible.
• Growth Opportunities: Advance your career through mentorship, cross‑functional projects, and continuous learning programs.
• Competitive Compensation: Base salary plus performance incentives, comprehensive benefits, and equity opportunities.

Whether you’re a seasoned professional or an ambitious early‑career talent, brighthush offers a dynamic environment where your ideas are heard, your growth is supported, and your contributions directly shape the future of urban mobility.

Your Impact as a Senior Customer Success Manager

As the Customer Success Manager for our private‑sector portfolio, you will be the trusted advisor and champion for our clients, ensuring they achieve maximum value from brighthush InSight® and related services. Your day‑to‑day activities will include:

Key Responsibilities

• Customer Onboarding: Design and execute comprehensive onboarding plans, coordinating with brighthush Support and Training teams to ensure seamless adoption.
• Relationship Management: Serve as the primary point of contact throughout the customer lifecycle, from kickoff to renewal, fostering long‑term partnerships.
• Success Planning: Develop and maintain customer success plans that align with business objectives, driving adoption, engagement, and ROI.
• Quarterly Business Reviews: Lead QBRs and cadence check‑ins, presenting usage insights, value metrics, and strategic recommendations.
• Renewal & Expansion: Identify and pursue renewal opportunities, upsell additional modules, and collaborate with Sales to close expansion deals.
• Cross‑Functional Collaboration: Work closely with Sales, Product, Engineering, and Support to resolve issues, remove roadblocks, and deliver on commitments.
• Data‑Driven Reporting: Maintain accurate renewal forecasts, subscription health metrics, and customer status in brighthush Data’s CRM system.
• Continuous Improvement: Provide feedback to product and engineering teams on customer pain points and feature requests.
• Travel & Representation: Attend industry conferences, trade shows, and on‑site client meetings (up to 30% travel).
• Advocacy & Thought Leadership: Represent brighthush at client events, webinars, and industry panels, positioning the company as a thought leader in mobility analytics.
• Risk Management: Identify potential churn risks, develop mitigation plans, and collaborate with the Customer Success Operations team to implement proactive strategies.

Essential Qualifications

• Minimum 3 years of experience in customer success, account management, or a related role within a SaaS or technology company.
• Bachelor’s degree from an accredited institution.
• Strong collaboration and teamwork skills, with the ability to influence stakeholders at all levels.
• Proven project management experience—capable of executing onboarding and success plans on schedule.
• Advanced proficiency in brighthush Office Suite (Outlook, Word, Excel).
• Excellent written and verbal communication skills; comfortable presenting to senior executives and large audiences.
• Ability to multitask, think critically, and manage competing priorities in a fast‑paced environment.
• Willingness to travel up to 30% for client meetings, conferences, and internal events.
• Demonstrated ability to analyze data, derive insights, and translate findings into actionable recommendations.

Preferred Qualifications

• 5+ years of experience in customer success or account management for a SaaS company, civil engineering firm, or transportation consultancy.
• Master’s degree or higher in a relevant field.
• Experience working with large enterprise customers (e.g., Fortune 500).
• Technical expertise in APIs, data analytics, GIS, and location intelligence.
• Hands‑on experience with CRM and customer success platforms such as brighthush, Salesforce, HubSpot, Gainsight, or similar.
• Track record of meeting or exceeding renewal and upsell quotas.
• Experience leading cross‑functional initiatives and driving product roadmap decisions.

Skills & Competencies for Success

• Customer‑Centric Mindset: You genuinely care about client outcomes and are proactive in identifying opportunities to add value.
• Analytical Thinking: You can interpret data, uncover trends, and translate insights into actionable recommendations.
• Strategic Vision: You understand the broader business context and can align customer success initiatives with corporate goals.
• Communication Excellence: You articulate complex ideas clearly to both technical and non‑technical audiences.
• Resilience & Adaptability: You thrive in a fast‑moving environment and can pivot quickly when priorities shift.
• Collaboration & Influence: You build strong relationships across teams and can influence decision‑makers without direct authority.
• Project Management: You plan, execute, and deliver projects on time and within scope.
• Data Literacy: You are comfortable working with dashboards, SQL, and data visualization tools.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer a comprehensive suite of growth initiatives designed to accelerate your career trajectory:

• Structured mentorship programs with senior leaders across Customer Success, Product, and Engineering.
• Access to industry conferences, workshops, and online learning platforms such as Coursera, Udacity, and LinkedIn Learning.
• Cross‑functional projects that expose you to product development, data science, and sales strategy.
• Clear career pathways from Customer Success Manager to Senior Manager, Director, and VP roles.
• Regular performance reviews that focus on growth, skill acquisition, and goal setting.
• Opportunities to lead internal initiatives such as customer advocacy programs, knowledge‑sharing sessions, and community outreach.

Work Environment & Culture at brighthush

Our culture is built on transparency, collaboration, and a shared passion for data‑driven impact. You’ll find:

• Remote‑first work model with flexible hours to support work‑life balance.
• Bi‑annual in‑person retreats that bring the team together for strategy, learning, and fun.
• Inclusive hiring practices that celebrate diverse perspectives.
• Regular hackathons and innovation challenges that let you experiment with new ideas.
• Open communication channels—everyone’s voice is heard and valued.
• Commitment to sustainability: we actively reduce our carbon footprint through remote work, digital collaboration, and responsible data practices.
• Community engagement: partners with local governments and NGOs to support urban mobility initiatives.

Compensation, Perks & Benefits

We offer a competitive total rewards package that reflects your experience, performance, and the value you bring to brighthush:

• Base salary ranging from $88,000 to $110,000, commensurate with experience.
• Commission component tied to renewal and expansion performance.
• Medical, dental, vision, and basic life insurance.
• 401(k) plan with company match.
• Paid time off, holidays, and flexible work arrangements.
• Opportunity to purchase company stock at a discount.
• Deferred compensation and executive deferral plans for eligible roles.
• Performance bonuses, merit increases, and discretionary rewards.
• Wellness stipend, mental health resources, and access to virtual fitness classes.
• Technology stipend for home office setup and high‑speed internet.

How to Apply

If you’re ready to make a real difference in the mobility industry and help our clients unlock the power of data, we’d love to hear from you. Please submit your application through the link below. If you need any accommodations during the recruitment process, let us know—our Careers Support team is here to help.

Join brighthush Today

At brighthush, we’re not just building technology—we’re building the future of cities. If you’re passionate about data, eager to collaborate with top talent, and ready to help our clients thrive, this is the role for you. Apply now and become a key player in shaping smarter, more resilient communities worldwide.