Senior Customer Success Manager – Public Sector & Enterprise Mobility Security – Washington, D.C. – Champion Adoption, Expansion, and Customer Delight at brighthush

Welcome to brighthush – Where Mobile Security Meets Mission‑Critical Impact

In a world where every click, swipe, and download can expose sensitive data, brighthush stands at the cutting edge of mobile threat defense. Our award‑winning, on‑device machine‑learning platform delivers real‑time protection for iOS, Android, and Windows devices—shielding federal, state, local, and education (SLED) agencies from the next generation of cyberattacks. We do this while preserving user privacy and ensuring zero‑touch, non‑intrusive security that aligns with the mission objectives of the public sector.

As we accelerate our growth, we’re looking for a seasoned Senior Customer Success Manager to join our Washington, D.C. team. In this role, you will be the primary advocate for our public‑sector customers, owning the entire post‑sale lifecycle—from onboarding and adoption to renewal and expansion. Your blend of deep technical knowledge and customer‑centric mindset will enable you to translate complex security concepts into tangible business value, ensuring that our clients not only stay protected but also realize the full ROI of their investment.

Why brighthush?

At brighthush, security is more than a product; it’s a partnership. Our mission is to equip public‑sector organizations with the tools they need to safeguard critical data, maintain public trust, and stay ahead of evolving threats. We foster a culture of innovation, collaboration, and continuous learning, where every team member is encouraged to challenge the status quo and drive measurable impact. If you’re passionate about protecting the nation’s most sensitive information and want to work in a fast‑paced, high‑impact environment, brighthush is the place for you.

Role Overview

As a Senior Customer Success Manager, you will:

• Own the customer journey from onboarding through renewal, ensuring seamless adoption and maximum value extraction.
• Build strategic relationships with C‑suite executives, IT leaders, and security teams across federal and SLED agencies.
• Drive adoption and expansion by translating usage data into clear business outcomes and identifying upsell opportunities.
• Serve as a trusted advisor on mobility and security, providing insights on architecture, threat landscapes, and regulatory requirements.
• Mitigate risk and manage escalations swiftly, maintaining high satisfaction scores and fostering long‑term loyalty.
• Advocate for customers within brighthush, feeding back insights to product, engineering, and sales teams.
• Lead onboarding and deployment excellence by guiding customers through planning, implementation, and risk mitigation.
• Collaborate cross‑functionally with engineering, product, and sales to deliver seamless support and continuous improvement.
• Represent brighthush at industry events, webinars, and user groups, positioning the brand as a thought leader in public‑sector security.

Key Responsibilities

• Strategic Account Management – Own a portfolio of high‑value federal and SLED accounts, building long‑term relationships with key stakeholders, and ensuring alignment with their mission objectives.
• Renewal & Expansion Champion – Proactively manage renewal cycles, identify upsell and cross‑sell opportunities, and collaborate with sales to secure new business within existing accounts.
• Product Adoption & Value Realization – Drive adoption of brighthush’s mobile threat defense platform across the customer’s user base, translating usage data into clear business outcomes.
• Technical & Domain Expertise – Serve as the trusted advisor on mobility and security, possessing a solid understanding of architecture, threat landscapes, and regulatory requirements.
• Risk & Escalation Management – Act as the first line of defense for any customer risk, swiftly resolving escalations and maintaining high satisfaction scores.
• Customer Advocacy & Feedback Loop – Capture customer insights, channel them to product and engineering teams, and influence roadmap decisions.
• Onboarding & Deployment Excellence – Guide customers through deployment planning, best‑practice implementation, and risk mitigation to ensure a smooth, agile rollout.
• Cross‑Functional Collaboration – Partner with engineering, product, and sales teams across time zones to deliver seamless support and continuous improvement.
• Thought Leadership & Community Building – Represent brighthush at industry events, webinars, and user groups, positioning the brand as a thought leader in public‑sector security.

Essential Qualifications

• B.S. in Computer Science, Information Technology, or a related engineering discipline.
• 10+ years of experience in enterprise software solutions, with a strong focus on security or related domains.
• 5+ years in a Customer Success or Account Management role, preferably within the public sector or with large federal customers.
• Proven track record of managing renewals, expansions, and driving product adoption in complex, regulated environments.
• Strong technical acumen—capable of understanding and explaining system architecture, threat intelligence, and data analytics.
• Exceptional communication, negotiation, and stakeholder management skills.
• Self‑motivated, proactive, and resilient in a fast‑paced, high‑impact setting.
• Willingness to travel as needed to meet with clients and attend industry events.

Preferred Qualifications

• Experience with mobile security, threat intelligence, or cybersecurity platforms.
• Background in federal or SLED procurement processes, including knowledge of FAR, DFARS, and state procurement regulations.
• Prior startup experience, demonstrating agility and a growth mindset.
• Certifications such as CISSP, CISM, or equivalent security credentials.
• Fluency in data analysis tools (e.g., Tableau, Power BI) to extract actionable insights from usage metrics.

Core Competencies & Skills

• Customer‑Centric Mindset – Deep empathy for client challenges and a relentless drive to deliver value.
• Strategic Thinking – Ability to see the big picture, align technology with business goals, and anticipate future needs.
• Technical Fluency – Comfortable discussing architecture, threat vectors, and security best practices with both technical and non‑technical audiences.
• Project Management – Skilled at coordinating cross‑functional initiatives, managing timelines, and ensuring successful outcomes.
• Data‑Driven Decision Making – Leverage analytics to quantify adoption, ROI, and risk mitigation.
• Influence & Negotiation – Persuade stakeholders, negotiate contracts, and secure renewals or expansions.
• Adaptability & Resilience – Thrive in a dynamic environment, pivoting quickly to address emerging threats or client needs.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as our technology. As a Senior Customer Success Manager, you’ll:

• Progress to a Director of Customer Success or VP of Customer Experience role, shaping the overall customer strategy.
• Lead cross‑functional initiatives, such as product launches, industry partnerships, or global expansion projects.
• Mentor junior CS managers, fostering a culture of knowledge sharing and professional development.
• Participate in executive‑level strategy sessions, influencing product roadmap and market positioning.
• Access continuous learning resources, including security certifications, leadership workshops, and industry conferences.

Work Environment & Culture at brighthush

Our Washington, D.C. office is a hub of collaboration, creativity, and purpose. We celebrate diversity, encourage open dialogue, and reward innovative thinking. You’ll find:

• Flexible work arrangements, including hybrid and remote options.
• Inclusive team events, hackathons, and community service initiatives.
• A transparent, merit‑based promotion system that rewards impact over tenure.
• Access to cutting‑edge tools and resources to support your success.

Compensation & Benefits

While specific figures vary based on experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market standards for senior customer success roles.
• Performance‑based bonuses tied to renewal rates, expansion revenue, and customer satisfaction metrics.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) with company match and generous paid time off.
• Professional development stipend, conference travel, and certification support.
• Employee wellness programs, including mental health resources and fitness stipends.

Why Join brighthush?

When you join brighthush, you’re not just taking a job—you’re becoming part of a mission to protect the nation’s most critical data. You’ll work alongside passionate security experts, collaborate with forward‑thinking product teams, and directly influence the success of federal and SLED agencies. If you’re a strategic thinker with a technical edge, eager to make a tangible impact, we want to hear from you.

Ready to Make a Difference?

Apply today to become the Senior Customer Success Manager for our public‑sector portfolio and help brighthush lead the charge in mobile security. Together, we’ll safeguard the future, one device at a time.